I have never written a review before today and it is about the most amazing customer service I received from Trevor at Fairfax Hyundai. About 2 weeks ago, I had arrived at Lowe's and was ready to turn off my engine to go inside but then my key would NOT come out of my ignition switch. This had never happened before and I was in panic mode after several attempts to get my key out.
It was around 8:30pm and I knew that Fairfax Hyundai was located right down the street from Lowe's so looked online to see when they closed and it said 9:00pm. I rushed over to the dealership and I was let in by Trevor. Come to find out the dealership was actually already closed at 7pm because they have different hours of operation during the winter season which was not updated online. I told Trevor that I was so sorry, I didn't know that they were closed and asked for his help.
Without any hesitation, he listened to my key problem and came over to my car to try out for himself. Once again, the key would not come out. He then said that he had an idea and went to go grab a screwdriver and came back to reset something near my gear stick and my goodness, IT WORKED!!! He explained that 9 out of 10 times this does the trick and I believe he said that it has something to do with the locking system and that it had to be reset in order for the keys to come out. He even went further and gave me his number and told me to call him if this ever happens again. I mean I just can't ask for anything better than how Trevor went above and beyond for me.
I am extremely grateful to Trevor for letting me in even when they were closed and his willingness to help me out in my time of need. By his kind act, he saved me my time, worries, and possible money into repairing what may have been wrong. I can't imagine having my keys stuck in the car overnight using up my car battery until the dealership opens the next morning. I can't thank Trevor enough for his unforgettable service and genuineness to help. Thank you once again Trevor!! All current and potential customers of Fairfax Hyundai, please ask for Trevor as your service advisor!