This review is in reflection of the Service Department, which is poor, at best. The Service Department had my car for many weeks, with no status updates ever provided. Each time I had to call to make an inquiry on progress, I was on hold for no less than 10 minutes each inquiry. (I made inquiries every two weeks) On more than one call, I was on hold for nearly 30 minutes. A rental car was never offered until nearly two weeks after my car was already with service. When my car was completed ~2 months later and ready for pickup, I received a call to tell me my battery was bad, and they offered to replace for an amount in excess of $300. Problem is, my batter was already replaced 7 months ago, and within that 7 months, the Service Department had my car for 2 of those months. I told them that is suspicious, and they walked me through some b.s. process they have to ensure batteries don't go bad while in service. Then the conversation moved to informing me it's an aftermarket battery (any battery not installed by the dealer is aftermarket) which further adds insult to injury. To top off this dealer service, (and I add, customers should never have to ask, especially after having my car for two months) to provide me a car wash. Instead, I get my car back with leaves in the interior and trunk (how do leaves get in the trunk?) and grease fingerprints throughout the front bumper cover/fenders. As a final remark, its my view customers bring their cars to dealerships for a "golden touch". This means impeccable service, both mechanically and personably. Otherwise, Northern VA has hundreds of service stations.