The overall service was very satisfactory from making an appointment, rental car, service itself, price, customer service and pick up! I also got four tires replaced under warranty! Excellent service. Also, when I pick up my car, my car was so clean and it ran like a new car! Thank you.
Went in to look at two cars (an Elantra and Soul) ended up buying one. They advertise a vehicle as certified on the webpage quote you a price but fail to mention the approximately $800 certification fee which is in addition to their $799 dealer fee (this would have been x 2 for me). I was expecting fees around $300 so this threw my calculations off by nearly $2000 leading to buying only one car. After agreeing to buy the Elantra, we were then made to sit over an hour at the salespersons desk waiting for the paperwork, we were then led up to another office were we waited another 30 minutes and were only served after getting up to leave. Probably should have walked away but my daughter really wanted this car in this color (plus it did have low miles and a factory warranty balance). Make sure you really look over the tires on their used vehicles, both that we looked at had gashes in the sidewalls (i had to get two new tires after i bought the car). Probably would not return even for my dream car.
Andre had the car inspected, emissions tested and serviced in minimum time. The car wash was excellent and the interior cleaning appreciated. The only complaint is the wobbly tables and uncomfortable backless high-chairs in the lobby.
When I bought my Kia Sorento in June 2012, this was my first visit to Fairfax Kia. I am glad that I came here. I have had nothing but GREAT service when dealing with this dealership. They are always willing to try to work you in if they can and if they cannot, they try to get you in for service as quick as possible. The people at the service desk are very knowledgeable and tell you why you need the service as well as answer all your questions. When they give me an estimated time to complete, they are usually quicker than stated. I would recommend this dealership to anyone wanting to buy and service a Kia. My hat's off to the dealership.
Pleasant staff to work with, no high pressure tactics. They had the car I wanted for a good price and purchase of same was easy. I've dealt with another closer to home dealership but staff was completely changed last year and stock was somewhat lacking when I started looking. The additional free oil, loaner car and shuttle service are definite advantages to shopping at Fairfax Kia. I highly recommend you look there first.
We had pleasant and wonderful buying experience due to their personal and thoughtful customer service. Highly recommend the dealer to anyone. We are completely satisfied with the service and the vehicle.