DARCARS Volvo Cars Fairfax

DARCARS – Fairfax Volvo: This is an unsolicited review. The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best S The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best Service Advisor at Volvo we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Melvin on your staff! More

DO NOT GO TO THIS SERVICE CENTER AT ALL! !! I visited the DARCARS Volvo service center in Fairfax to attend to my new Volvo XC90, prompted by a maintenance alert at 4,000 miles. The drop-o !! I visited the DARCARS Volvo service center in Fairfax to attend to my new Volvo XC90, prompted by a maintenance alert at 4,000 miles. The drop-off process was straightforward, and they conducted the 10,000-mile service. After receiving a call informing me that my car was ready for pickup, I returned to find the representative providing me a paper, stating the car would be brought out soon (He didn't even wish, simply watching something on the phone sitting at the counter). To my disappointment, I had to independently review the service details and discovered it primarily involved an oil change. The representative offered no explanation, and I had to proactively inquire about any relevant information. After waiting nearly 20 minutes outside for my car to be retrieved, I observed it covered in bird droppings on the body and glass, with wiper marks from attempts to clean them. Upon returning inside and inquiring about a complimentary car wash, I was informed it was only available upon request. Consequently, I had to take my car home with bird droppings all over it (It literally sucks, I couldn't even touch the door handle). My friends had warned me about the poor service at this service center, but it took firsthand experience for me to truly understand and learn my lesson. This experience left me with the impression that they don't prioritize the care of your car. I would advise AGAINST using this service center and recommend exploring alternatives for better service. More

Fairfax Volvo sales and finance staff made the purchase of our new XC40 pain free and extremely easy. Miriam and Tim worked with us and gave us a great offer up front after test driving the car we were int of our new XC40 pain free and extremely easy. Miriam and Tim worked with us and gave us a great offer up front after test driving the car we were interested in. The numbers were better than we were expecting making the deal quick and easy. The finance team knew we were not interested in any additional packages and there was zero pressure there either. While I was mentally preparing to have to haggle and waste a lot of time before arriving at Fairfax Volvo, it was completely unnecessary based on the pressure-free treatment we received. I would come back to Fairfax Volvo in a heartbeat. More

I’ve lost track of how many Volvos I’ve leased or purchased from this dealership. All were serviced here as well. I’ve never had a bad experience and Melvin smith goes out of his way to communicate a purchased from this dealership. All were serviced here as well. I’ve never had a bad experience and Melvin smith goes out of his way to communicate and make the process a positive experience. Last week I was saddened to learn the dealership no longer maintains a cashier. All payments are electronic transactions. A job eliminated affects more than just that one employee. I don’t know if the dealership made the decision or if it was a larger corporate choice. More

Even though I had made a reservation, there was no one to guide me, so I had to wait. The sales manager who helped me couldn't focus on me and kept making me sit alone and wait. And he gave me the 36 month l guide me, so I had to wait. The sales manager who helped me couldn't focus on me and kept making me sit alone and wait. And he gave me the 36 month lease price of the xc40, which was crazy. The MSRP of the car is $43000, and even if I downpay $3000, I would have to pay $827 per month as a lease fee. It seemed like a joke to me. I've already been to BMW and Audi stores and looked at cars with similar specs, but their prices are over $300 less than Volvo's. I don't think Volvos are worth much more than them. I went to Volvo Fairfax for the first time and it was the worst. More