The sale was a problem from the beginning. Took way too long and saleman took more time trying to sell us on buying insurance from his friend in town, rather than getting us on the road. Took over 7 hours to purchase 1 new vehicle and 1 used at the same time. The salesman than completed a "we owe" where they owed me minor repairs prior to completing the sale. Repairs were to be completed the following Wednesday (purchased on Saturday). Dropped the car off on Tuesday evening, returned on Wednesday, salesman said the service department ordered the wrong mirror, service department said salesman did not place the order. Run around. It took 2 more trips and 2 more weeks before it was corrected. The repair person did not show the next week, service manager stated he did not show, service department stated he was running late. Run around again.
They had me leave a $2500 "hold" check until they received a refund from our previous dealer of our trade in. 2 months later (bought in October) they contacted me to see if I received a check for the refund, I stated no, they wanted to cash my check, I said no. Now today (2/8/2011) they called again. Seems they did not contact the other company, salesman did not follow through. They asked me for the other dealer contact info, I stated the salesman had me leave it with him, no sign of info. They again requested to deposit my check. I explained to the, that in 4 months, I stopped payment on check and that it was their problem, not mine that they could not follow through on what was clearly their responsibilty.
I will not even take my vehicles to this dealer for service. It is better to drive over 30 miles for good customer service and a dealer I can trust.