At the start of my first lease through Fairway Ford, the sales manager, Michael Vinson, who guided me through the process gave me a few pieces of information that I later learned were untrue:
(1) "There is no leasing company." I clarified by asking whether this meant that all their leases were internal, and he confirmed that they were. They're not.
(2) "You'll never need to buy tires for this car." He told me this as he was handing me the coupon book for my maintenance agreement. You can imagine my surprise when I brought the car in a couple years later with worn out tires and discovered that they were charging me for the new ones.
(3) "Overage miles are $0.15 per mile, but you only pay that if you walk away. If you sign up for a new lease, they usually waive that for you." He went on to talk me into upgrading to WearCare, to cover any repairs that might be needed. "Do you plan to keep leasing?" he asked. Then with WearCare, he explained, I wouldn't have to worry about any fees at the end of my lease.
The first two times I learned that what Michael told me was wrong, I let it go, willing to assume that he meant well and must have been mistaken. But, each "mistake" has been significantly more expensive than the last. The overage fees came up two days after I'd upgraded to a new lease (September 11th of this year). The salesman for this new lease (not Michael) texted me (on September 13th) and told me that "the new car deal isn't complete without closing out the old car," which meant paying overage fees and wear and tear, which Fairway's employee, Michael, had specifically told me not to worry about. This new salesman pressured me to pay these fees within the next couple of days, even though I had not yet received the inspection report detailing what repairs the wear and care fees included.
I went up the chain and ended up talking with Foster McKissick (who I was later told was the owner) the next day (September 14th). I explained that their salesman had put me in a bind by setting me up to be completely shocked by thousands of dollars in charges. He was completely unapologetic and unwilling to take responsibility for his employee's screw up. I told Foster that the salesman on the new lease had let me know that the deal was not finalized until these fees were paid, and that I did not want to move forward under these terms: I told him to stop the deal. The next day Foster called me back and told me that the deal had been finalized.