Fairway Mazda - Service Center

I brought my Rx8 in three weeks ago because it wouldn't start. Was told it needed spark plugs. They still have it three weeks later and I am unable to get anyone to help me or talk to me. What is going start. Was told it needed spark plugs. They still have it three weeks later and I am unable to get anyone to help me or talk to me. What is going on? This is my fourth Mazda, but I am afraid it will be my last. More

On 10/30/22 I wrote: "it is impossible to set up an appointment to service my SUV." Today, I needed an appointment to replace brakes. Again, impossible to set up an appointment. Moving to Savannah Tire appointment to service my SUV." Today, I needed an appointment to replace brakes. Again, impossible to set up an appointment. Moving to Savannah Tire. :Does anybody read this stuff and if so, take action? I doubt it. More

I have devoted over one hour to try and set up an appointment with JC Lewis on Abercorn. It is impossible. I'm moving my business to a different dealer. appointment with JC Lewis on Abercorn. It is impossible. I'm moving my business to a different dealer. More

Recall repair We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales departmen We received a recall on the brakes for a Mazda 3. After 3-4 weeks of calling to attempt to make an appointment we finally went to the sales department and were able to connect with the service department. As part of the recall it was mentioned that the symptom would cause unusual wear on the brakes due to the calipers sticking. We had to pay to have all the brakes changed due to the increased wear on one brake. In addition Fairway performed an oil change, filter change, battery change and fuel line cleanse. Services that were NOT requested nor authorized. However, to get our car back we had to pay the bill. Had this not been a recall notice that needed to go to the dealer we would not have gone there. At this point, I'd rather trade the car to have the opportunity to work with a different dealership. Additional info, when we arrived one of the service personnel said the brake part was not available and in a nonchalant method indicated it was not important. When we arrived the car had NO breaks as the pads on the one wheel were totally gone, and the brake fluid had leaked out of that caliper. More

Is there any other dealership this GREAT? Service and customer care is above reproach. I would buy at this location REGARDLESS of price because of their service across the board. 5- Star rat Service and customer care is above reproach. I would buy at this location REGARDLESS of price because of their service across the board. 5- Star rating is under rating this dealership as it should have double that off available. 100% satisfaction is a guarantee that they put into force daily. Shop nowhere else. This is THE Lincoln dealer for me. Dr/ COL Russ More

Fairway Mazda Service Dept ..Savannah Ga.. Review Service Department is exceptional. We have a Mazda CX9 2012. Always have taken it to Fairway Mazda in Savannah for service up-keep. Recently I took Service Department is exceptional. We have a Mazda CX9 2012. Always have taken it to Fairway Mazda in Savannah for service up-keep. Recently I took it there for break issues however I knew it wasn’t my brake pads but something to do with the breaks. They kept it for a few days and thought they had it fixed but after driving less than a mile I had sensor lights come on that didn’t come on before. I immediately turned around and went back. It took some days to be repaired all in all, but it was ok because when I first brought it to them, I got a ride to and from work (James great guy). Then they provided me a loner for all of the days it took to identify all of the problems. Kia Collins is always wonderful to work with. Even though it’s obvious he has a lot on his plate he’s always calm and courteous each time. He’s very knowledgeable. Isaac another service team member is very courteous also. The have an exceptional waiting area, which makes any wait time relaxing. They found issues with the break booster and the master cylinder. I also had two new tiers put on. By the way if you fill your tires with nitrogen instead of air it prevents your tire sensors from going off each time the outside temperature changes. I recommend them 110%. More