Fairway Subaru

not once, but twice, I've driven 45 minutes to get to this dealership, only to find out the car I went to see was misrepresented on the website. the first one was a used 2015 or 2016 outback that had twi this dealership, only to find out the car I went to see was misrepresented on the website. the first one was a used 2015 or 2016 outback that had twice as many miles in real life as the website said it had (120k instead of 60k. also it was filthy and in a back lot and was not ready for sale despite being on the website). the second one was a 22 outback wilderness. I called and made sure it was there before I drove up this time. I get there, and the salesman tells me they've been having electrical problems with it and the battery is dead, and that they've had to jump it several times already. I mean, FFS. so he gets a jumper pack and starts the car, then the first salesman I talked to calls him on his cell while I'm standing there and xxxxxxx him out for "stealing his customer", then walks outside and proceeds to lie straight to my face about how they had no idea the battery was dead. I'd personally suggest going somewhere else. no idea how this dealership has good ratings. More

Purchased a car and took back for a door handle replacement they owed me. They Scratched dented and chipped my paint installing and then wasn't even going to tell me it was damaged. Just said her replacement they owed me. They Scratched dented and chipped my paint installing and then wasn't even going to tell me it was damaged. Just said here ya go it's fixed! Took it back to be fixed the service girl was rude as xxxx! They tried to accommodate after my husband said his piece about it. If he had not been with me I'm sure it would not have gotten fixed correctly. It started out great! I was so excited I finally found a car! My salesman was informative and so nice. Then ghosted me when I was trying to get it fixed. They would not negotiate at all! Put some stupid stickers on and charged me $300! Then they came off because they didn't clean the area before applying. When I denied the $2700 service plans he was rude and said well if u drive off it's your problem if it breaks down. That's really not what u want to hear when u have searched for a car for a year and thought u found the perfect one! It started out great! I was so excited I finally found a car! My salesman was informative and so nice. Then ghosted me when I was trying to get it fixed. Overall it was good and bad. Guess thats what u get when u go to a dealership. More

I just upgraded my Subaru Outback today and appreciate yad the time and effort Anton Dutton and Jacob Cambiate put into making some challenging paperwork easy for me. (As did the agent from my original sa yad the time and effort Anton Dutton and Jacob Cambiate put into making some challenging paperwork easy for me. (As did the agent from my original sale.) Jacob let me to know that I would be able to upgrade my ride at about the same price, which I was unaware of, and he had all the paperwork ready with several lease terms to pick from, answered all my questions and took on extra work like finding me better insurance, and making extra copies of my important personal documents for me. I was also greatful that he did his best to accommodate my mobility issues. Jacob did just about everything I needed, except bringing me breakfast! Lol. 🤣 I have been very impressed with the dealership over the last several years as well. They provided all the services they said they would, and were always polite and helpful, including things like sending me home in a Lyft when I had to drop my car off. I would definitely recommend Fairway Subaru. More

Bought my sons first car from across the Country! Jay was great! Got a great deal on a used Hyundai Tuscon and free delivery to Charleston! Thanks Fairway Subaru and Jay for making this so easy!!! Jay was great! Got a great deal on a used Hyundai Tuscon and free delivery to Charleston! Thanks Fairway Subaru and Jay for making this so easy!!! More