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Falcone Volkswagen Subaru & Saab - Service Center

Indianapolis, IN

4.8
211 Reviews

211 Reviews of Falcone Volkswagen Subaru & Saab - Service Center

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April 10, 2016

Great service Everyone I interacted with was very friendly. Brady has helped me twice now and is very good at communicating the status of the vehicle maintenance. I More

by subarucats
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2016 -

Falcone Automotive responded

Thank you for taking the time to write to us! It definitely means a lot to us when our guests notice the extra bit of work our team does to make their experiences exceptional, and we're glad to hear that you had such a great time with Brady and the rest of our team. We look forward to helping you again!

April 09, 2016

"Peace of mind" Once again my service experience at Falcone VW was excellent. They always do such a good job on my Beetle and thorough as well so that I have the impo More

by Arthur D.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Meagen Feigert
Apr 11, 2016 -

Falcone Automotive responded

Thank you so much for the great review, Arthur. The team really strives to make sure our guests are fully taken care of no matter the cost of the bill or the services needed. Steve and Megan will be glad to hear that you had a good time with them and we look forward to seeing you again!

April 07, 2016

An honest service and collision center Twice now Falcone has gone beyond standard professional expectations--once in the service center and once in the collision center. This opinion is ba More

by Amnesiac
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jack Ford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2016 -

Falcone Automotive responded

Thank you so much for the great review! It is true that our team will do their best to make sure our customers are fully satisfied, so we're glad that your experience went fantastic. We look forward to seeing you again!

April 06, 2016

These people are beyond great! Cannot say enough about the good people at Falcone. I recently purchased my 8th Subaru from an out of state dealership due to the unavailability of a More

by Jeffrey Gummere
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Falcone, Meagen Feigert, John Franks
Apr 08, 2016 -

Falcone Automotive responded

Wow! It's so wonderful to hear when our longtime customers provide us their feedback on the exceptional work of our team. The team is always happy to pull through for you, no matter the circumstances, Jeffrey, and we definitely appreciate the wonderful feedback you provided. Thank you and we're glad to see that your Subaru is now fully taken care of.

March 28, 2016

Bradys Awesome service My service experience was excellent. I wouldn't go anywhere else for my service. The whole service department is very pleasant, kind and definitely ve More

by stacey2383
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2016 -

Falcone Automotive responded

Thank you so much! We're very proud to have our customers experience an excellent service visit and we appreciate your wonderful feedback. We look forward to seeing you again!

March 03, 2016

Oustanding service by Falcone Outstanding service, problem identified and remedied quick and efficiently. Steve H is outstanding tech, highly recommended. The waiting area is won More

by Heather W
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Halloran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2016 -

Falcone Automotive responded

Thank you so very much for your wonderful review! I am happy to hear that you were comfortable while waiting for your vehicle and were able to get some work done! It is our job to make sure customers come back to us with the customer service and the cleanliness of our dealership! We thank you for noticing. Thank you again for such a great review, and we look forward to working with you in the future!

February 27, 2016

Great car; great service When in the market for a new car, I did a great deal of research online, in automotive magazines including reviews in Consumer Reports. Then I canvase More

by Rubykazoo
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Franks
Feb 29, 2016 -

Falcone Automotive responded

Thank you for your wonderful review! I know when buying a car you want to make sure that you are going to the right dealership, and that means so much to us that you came to Falcone Automotive! We look forward to working with you in the future! Thanks again for the awesome review!

February 24, 2016

Routine Service Always a pleasant experience. Waiting area is clean and inviting - easy to work while I wait. Staff is very professional, thorough and friendly....e More

by subaru fan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2016 -

Falcone Automotive responded

Thank you for such a wonderful review! We like to make sure that the customer is comfortable while they are waiting for their vehicle. Thank you again and we hope to work with you in the future!

February 18, 2016

Another. Great Experience I have been taking my Subaru Forester to Falcone for service since I purchased it there almost three years ago. Service staff are always friendly and More

by Subaru Sharon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2016 -

Falcone Automotive responded

Thank you for such a wonderful review! We are happy to hear that you keep returning to our service department here at Falcone Automotive! We look forward to seeing you in the future! Thanks again!

February 13, 2016

Pleasant Experience I needed a new key made for my Subaru. Brady O'Cull was great to work with, even finding someone to have the key cut there in the service department More

by RMR
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brady O'Cull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2016 -

Falcone Automotive responded

Thanks for such an awesome review! I am glad that we were able to save you from another trip and you got everything done in one stop. I will pass the word on the Brady that you were very happy with his services. That is our goal to make sure everyone is comfortable and relaxed while waiting on their car, so thank you! Thanks again for the great review.