Valley Motor City

Purchased a 2023 Jeep Grand Cherokee L this past weekend. Kevin Davis was our sales rep. Our experience during the purchasing process with Kevin was excellent. He was so knowledgeable about the vehicle and a Kevin Davis was our sales rep. Our experience during the purchasing process with Kevin was excellent. He was so knowledgeable about the vehicle and always was clear during every step of the process. Worthy of mention was how clean the car was when I drove it off the lot. By far the cleanest I have had at a dealer. They really focus on the details here. Great people and great service. More

Bought a new 15 Wrangler Willys Edition in 8/15. Had the stereo replaced twice. That's 3 stereos in this Jeep. About 1 1/2 years ago the stereo went out again. Finally got it in today. Was quoted $7 Had the stereo replaced twice. That's 3 stereos in this Jeep. About 1 1/2 years ago the stereo went out again. Finally got it in today. Was quoted $79.95 with tax. Got there at 8:30 am. Waited 15 minutes and a guy came out to take the Jeep. He pulled it around back. 10 minutes later I went in back and it was still there. 5 minutes later it was gone. Walked in and looked in the garage and it wasn't in sight. Walked back out front and there it was. Service writer stopped me and said that the problem was internal and I needed a new stereo. 4 new stereos in 7 1/2 years?? My bill was $91.81 after my $79.95 qoute. They added a shop fee. The Jeep never touched the garage floor. And clean up was the other charge. What did he clean up? I took the floor mat and the mirror tag out when I got in it to leave. All the tech did was turn on the stereo and eject and push the CD back in. He took nothing apart. I think I need to go public with this. I am in a local Wrangler group that meets for dinner once every 2 weeks. None of them will be shopping there. Don't get me wrong. Falls Motor City was NO better. Should have been $20 max for the work or lack of work the did. I nor my friends or family won't be back. More

Betsy was my Service representative today, she was very professional. Great experience, highly recommend this dealership. professional. Great experience, highly recommend this dealership. More

I had the best car buying experience here! My truck had gotten totaled in an accident the week prior to coming to Valley Motor City to look for a new one. I had been to several other places an My truck had gotten totaled in an accident the week prior to coming to Valley Motor City to look for a new one. I had been to several other places and the service at this dealership was unmatched. I was greeted by Kevin who ended up being my salesman and helped me through the whole process. He was so kind, helpful, and patient! (You don’t always get that with car salesman) He showed me all of the options I had, and let me test drive them all, while I was figuring out what I truly wanted. I walked out with a like-new 2019 Ram 1500 Classic and I couldn’t be happier! Not only with the great quality of vehicle I got, but the service this dealership offers is unlike any other that I have experienced. Very low-pressure and friendly! More

Kevin Davis helped me find the perfect car for me. He was honest with me about everything and went out of his way to make sure I was happy with my purchase. He was honest with me about everything and went out of his way to make sure I was happy with my purchase. More

Since they don't allow FB reviews which I'm assuming is for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue for good reason here you go. Please share. Wish we could give this place 0 stars. We took my husband's jeep there nearly 2 months ago for an issue with overheating. He had already changed the thermostat and had the radiator flushed and told them that. They did all the same work he had told them he did. They said the TIPM was bad and would fix the cooling fan, however the cooling fan was working when we dropped it off. Replaced his factory TIPM with an aftermarket one that did not fix the problem. When that didn't work they said it was the radiator. New radiator was put in and we picked up the vehicle after about a month. Did not drive it long enough to see if the overheating was fixed because the a/c no longer worked and made a horrible noise when we tried to turn it on. Take it back immediately to find out they don't know what they did to the a/c compressor. Was told on Monday 8/22 the part would be in on the 24th. Part did not come in and was told that day it would now be the 29th. We opened a case with Chrysler who told us that was not true the part would not be there until September 2nd. All this time and we have not had a loaner vehicle. They told us we could drive the vehicle while waiting for the compressor to come in. We picked it up last night and had a dash full of lights. Currently the check engine, traction control, and the ABS lights are all on. At times the electronics are cutting power to the engine and the vehicle will not get up to highway speed and has major stalling. Not even sure the overheating is fixed either as the vehicle is reaching over 230 degrees. Jeep corporate told us the electronic fan should come on at 226 and now it wont come on until 230. This place has been horrible with communication for how long they have had the vehicle. We have been very patient and tried to be understanding but at this point we are fed up. The mechanics and technicians seem to have no idea what they are doing and the advisors have limited knowledge on mechanics and automotive electronics which makes no sense. Hopefully this time will be the last time we have to take it back to them. We have made sure to warn everyone we know about this place. Do not take any vehicles to be serviced here unless you don't want your vehicle to ever be the same. More