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Falmouth Toyota - Service Center
Buzzards Bay, MA
274 Reviews
Falmouth Toyota has been owned by Tom Murphy since 1982. The dealership has grown over the years because of both Toyota's success as a manufacturer in building some of the best vehicles in the world and Falmouth Toyota's commitment to its customers and its employees. Tom Murphy has created a business that genuinely cares about its customers and its employees. That is why you continually see the same faces everytime you come here for service or sales and we see the same customers over and over again. For example, our Service Manager Tony Martino has been with us since 1990, Dave Carson Parts manager since 1996, David Digravio sales consultant since 1989, Joanne Brandrup receptionist since 1989 or Mike Conroy General Sales Manager since 1982! You will also always see Tom Murphy Sr and his sons, Matt Murphy the general manager and Tom Murphy Jr the internet manager, at the dealership.
Your sales experience here will be different than anything else you will experience at another dealership. Our salespeople know their product and have all been with us for several years. They are all professionals who treat their customers with respect. You won't have to speak with three different sales managers trying to close the sale on the first day you visit the dealership. We understand that your vehicle purchase is a big decision and we will give you the time and all the information you need to make an informed decision that you will be happy with for years to come.
Our service department has some of the best technicians in the business, such as Brian Bertrand who just received his Master Diagnostic Technician certification, which involved years or schooling, classes and a final exam that took approximately 30 hours to complete! Our mechanics have decades and decades of combined Toyota experience which means they know how to diagnose even the toughest problems and give your Toyota the proper maintenance it needs.
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This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
Hours
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
274 Reviews of Falmouth Toyota - Service Center
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December 28, 2023
Excellent resonse time and service regarding issue with power steering fluid leak and possible repair options power steering fluid leak and possible repair options More
by seajoy9
Employees Worked With
Helpful August 19, 2023
Tony did respond to my inquiry about ordering a new shock for my 2022 Toyota Rav 4 thereby completing our service in one visit as opposed to two. for my 2022 Toyota Rav 4 thereby completing our service in one visit as opposed to two. More
by dterrasi
Employees Worked With
Nick Astrauckas
May 23, 2023
I primary reason for coming in was to have an oil change. However the service tech noticed that the frame rails on my truck were rotted through. I'm quite puzzled since this problem has never been brought to However the service tech noticed that the frame rails on my truck were rotted through. I'm quite puzzled since this problem has never been brought to my attention. My 2010 truck has not been to any other dealer or shop. I have always brought my truck to Falmouth Toyota where I feel that my vehicle was always being inspected when it was on the lift. After learning of the problem I quickly went over to Ken Collings whom I have worked with before. We secured the Tacoma that was available and with the assistance of Jared in the finance departmentI drove home that truck that very day.I am very pleased with the way the day worked out and the truck I purchased. Regards, Bruce Baxter More
by 41473
May 10, 2023
Over the course of my last 3 or 4 visits. I've received nothing but exceptional service from Lorina. She's always polite, easy to talk to and always greets me with a smile. She explains every I've received nothing but exceptional service from Lorina. She's always polite, easy to talk to and always greets me with a smile. She explains everything thoroughly and is just all around extremely pleasant. Out of the all the service department people, she is my absolute favorite. My last service, I had my 3 year old daughter with me, and she gave my daughters stickers, high fives and really brought a smile to my daughters face. Every time I need my car serviced, Lorina has just been wonderful to deal with. I cannot say enough positive things about Lorina. More
by bostonbruins8703
Employees Worked With
Lorina Thackston
December 09, 2022
I did not buy my new 2019 Highlander here but have had it serviced here since day 1.I have just recently bought out my lease at Falmouth Toyota there are always friendly and courteous in the service dept and serviced here since day 1.I have just recently bought out my lease at Falmouth Toyota there are always friendly and courteous in the service dept and when I bought car out at end of lease they were most helpful in doing this & will continue to have car serviced at Falmouth Toyota also place is very clean**** More
by Ford Pride
Employees Worked With
September 30, 2022
Kevin got back to me quickly to discuss my situation. My family has 4 Toyota vehicles and I will be using them for service in the future. My family has 4 Toyota vehicles and I will be using them for service in the future. More
by smahone66
Employees Worked With
March 29, 2022
I worked with Amy and Justin they both were very nice. Did there best to get my Tundra ordered and delivered. It took several months because of parts and labor issues. I Would stop by or call every so oft Did there best to get my Tundra ordered and delivered. It took several months because of parts and labor issues. I Would stop by or call every so often and Amy and Justin always took the time and told me where we where at in the process. When I received the truck Justin walked me through the setup. Thank You all. John More
by Ja7109
February 19, 2022
Jeff Cummings was helpful, informative, and a great communicator during the entire process. I LOVE my new Rav4 Hybrid, and appreciate that Jeff was able to keep my monthly lease payments the same as my communicator during the entire process. I LOVE my new Rav4 Hybrid, and appreciate that Jeff was able to keep my monthly lease payments the same as my previous lease. Justin made the paper work easy and pleasant, and explained everything. I've never dealt with any company that has better customer service than Falmouth Toyota More
by abassett85
January 10, 2022
Entire staff make you feel like you are a priority. Top to bottom professionals to say the least. to bottom professionals to say the least. More
by Wjcuozzo
December 21, 2021
Everyone at the dealership was extremely helpful, very competent and a great experience overall. I have purchased several vehicles from Falmouth Toyota and I will continue! competent and a great experience overall. I have purchased several vehicles from Falmouth Toyota and I will continue! More
by plvancott
