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Family Hyundai

Tinley Park, IL

4.4
8,692 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,692 reviews

February 23, 2023

As soon as I walked In, I was greeted a pleasant and professional manner. I had a wonderful experience. Each person who I interacted with was professional and curtious. More

by deeoakes72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sonata Bartkus
Feb 23, 2023 -

Family Hyundai responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Family Hyundai!

February 23, 2023

Wish you had honored my Care Care Service Plan I have with another dealership. I’m sure Gettel Hyundai in Bradenton, FL would have reimbursed you. As a matter of fact they did offer to pay $68 of my $1 More

by kelleher69
Recommend Dealer
No
Employees Worked With
Ken
Feb 27, 2023 -

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

February 23, 2023

I appreciate the friendly service, accommodating leadership, makes you want to come back for service. More

by JWALTER848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

February 22, 2023

Great service and always welcoming with a smile. Thank you for getting my car done in a reasonable amount of time. More

by wior51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

February 22, 2023

Everyone is very helpful and informative. ...the automobile was worked on and cleaned out very nicely.....other workers in the building were very helpful and informative...yes..I'll used this More

by Gail.calloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Gail, and we look forward to working with you again.

February 22, 2023

Time spent there was very reasonable, especially for all the work I had performed. Facility was very clean and plenty of room More

by VICKSTER67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth
Feb 23, 2023 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 22, 2023

1st time bringing my car in for service. The service staff was friendly and walked out feeling great about my service More

by kellyfahey14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, Kelly, and we hope to see you again!

February 22, 2023

I am very dissatisfied with the service. When you are trying to sell a car, you’re in the customer service business; however, when your services the car, good customer service is no longer r More

by patandpat2045
Workmanship
Recommend Dealer
No
Employees Worked With
Tom Salin
Feb 26, 2023 -

Family Hyundai responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

February 22, 2023

Service was quick, but they should not have changed my seat settings and headrest just for an oil change. That was disappointing. More

by Indiana girl
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A female, don't know her name
Feb 22, 2023 -

Family Hyundai responded

Thank you so much for your candid feedback! We take all customer reviews very seriously and will share your comments with the team. We appreciate your business and hope to see you again!

February 22, 2023

Everyone I dealt with was very friendly and the waiting room and bathroom was clean! More

by cloney.cassell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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