Family Kia

Not having good luck with Family Kia of Saint Augustine service department. Brought my 2021 kia Sportage nightfall edition for the second time to have the black metal window trim replaced due to the black service department. Brought my 2021 kia Sportage nightfall edition for the second time to have the black metal window trim replaced due to the black coating coming off. I waited about a month then I called and was told my parts have been there, no one called to inform me of this the parts person said he would inform the service department and have them call to set up an appointment. No one ever called once again. So I called to set it up myself, only to be told it would be at lease three weeks before I could get in. Well today 7/11/23 I had the repairs done only to find one rubber window seal torn and one trim piece dented, when I showed my adviser he commented they must have come that way and that he would reorder them. My question is why install damaged parts? So I guess I will wait once again to hopefully have my car properly repaired. Not happy having to return multilabel times to have this done! More

I went to the dealership to purchase a used car on a very tight budget. The salesman that I spoke to, Shane Spina, was very helpful and knowledgeable. He worked with me to put a deal together that was affo tight budget. The salesman that I spoke to, Shane Spina, was very helpful and knowledgeable. He worked with me to put a deal together that was affordable. I am delighted with my purchase. More

Totally agree with Johns review below back in May 2023 I had the same experience two days later on may 6th! This was my third brand new car and this dealership experience was the worst! I thought my pre had the same experience two days later on may 6th! This was my third brand new car and this dealership experience was the worst! I thought my previous experiences were bad but nope they don’t even compare. Just one example of how terrible they are was the sales sticker was $41,280 (protection package included) but charged $44,284? More

Service center is incompetent. Needed a/c diagnostic. Soonest appointment was 4 weeks later! Go in. Dealership had replaced the compressor 23,000 miles prior. Their diagnostic was Needed a/c diagnostic. Soonest appointment was 4 weeks later! Go in. Dealership had replaced the compressor 23,000 miles prior. Their diagnostic was "we need to throw some parts at it. There is a clog in the low pressure system. We do not know. Recommend we start throwing parts at it beginning with the low pressure line for $1,700." This is not diagnostic! They charged $200! I left. I looked at the Kia manual. There was specific information for testing everything, and if I had the computer they have, I would have known exactly what was wrong immediately. Instead, I spend a few hours and $80 on parts/freon and repaired it myself. It was NOT a clog. It was the electronic control valve. The shop's GDS would have identified this if they would have followed Kia's service manual. More

The salesman that I spent three hours with last weekend is a crook. Promised me a price that he couldn’t deliver on, but wouldn’t admit it until the paperwork was in front of me. When I asked him about w is a crook. Promised me a price that he couldn’t deliver on, but wouldn’t admit it until the paperwork was in front of me. When I asked him about what we had talked about he just shrugged at me and smiled. I think his name was Mike, I don’t remember. White haired older guy. Do not do business here, they will tell you anything to get you to stay. More

Had the pleasure of working with Myka as my salesman. He made the process simple and easy. When the time comes for to add another vehicle family I will definitely check with Family Kia and Myka. Thank He made the process simple and easy. When the time comes for to add another vehicle family I will definitely check with Family Kia and Myka. Thank you More

I want to thank Anthony Cruz for getting me a 2021 Kia K5. He was a very good kind hearted man and I would recommend him as your salesperson. K5. He was a very good kind hearted man and I would recommend him as your salesperson. More

Don’t assume that what you are being told at the dealership is the truth, verify before you buy. My car came with tires not suited for it. A EV comes from the factory with heavy load tires. However dealership is the truth, verify before you buy. My car came with tires not suited for it. A EV comes from the factory with heavy load tires. However my car came with regular tires. I was told they would be good for 75 thousand miles. They lasted for 22,000 miles ,since they were not heavy load tires. I have to buy new tires, only nine months after purchasing my brand new vehicle. On the other hand, their maintenance department is awesome! Very considerate, and honest! I will not purchase another car at this dealership, but as long I have it, I would definitely use their maintenance department! More

5 stars for the service center! After having issues with my car, I brought it to Kia's service center. They diagnosed the problem, informed me and kept me up to date on what the iss After having issues with my car, I brought it to Kia's service center. They diagnosed the problem, informed me and kept me up to date on what the issues were/fixing them. Very friendly staff! Will definitely go back for any car needs. More

My husband and I bought a Kia Soul from the dealership. Myka Penny was our salesman. He was excellent and we ended up purchasing our first Kia. Thank you for your help and your willingness to answer our Myka Penny was our salesman. He was excellent and we ended up purchasing our first Kia. Thank you for your help and your willingness to answer our questions. Carol More