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Family Toyota of Burleson
Burleson, TX
6,406 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,406 Reviews of Family Toyota of Burleson
October 26, 2016
SERVICE MAINTENANCE An Excellent place to get your service done, had awesome experience with them, very friendly and professional. I would recommend EVERYONE to go to Fam An Excellent place to get your service done, had awesome experience with them, very friendly and professional. I would recommend EVERYONE to go to Family Toyota of Burleson for car service. More
by JIMMI PATEL
Employees Worked With
Ava Winchester
October 26, 2016
Amazing Car Buying Experience from Awesome and Helpful Staff We have other Toyota dealerships closer to us in North Fort Worth but I was willing to drive a little bit further for great customer service. I’ve ha We have other Toyota dealerships closer to us in North Fort Worth but I was willing to drive a little bit further for great customer service. I’ve had my share of bad experiences with pushy and/or condescending salesmen. During my initial research, Michael Boles, Internet Relationship Manager answered every question I had over email. Some dealerships refused to answer any question over email and insisted that I come to the dealership. Michael didn’t hesitate at all and he was extremely knowledgeable and prompt answering my emails. I told him we needed a vehicle that was a 4x4 and this was to be a surprise for my husband. He listened to my options request and was committed in finding us the perfect vehicle. From the moment I arrived, I had someone open the door for me and directed me where I need to go. Michael did a great job in answering all my questions and we narrowed it down to 2 vehicles for my husband to test drive. There was no pressure to buy the vehicle. A couple of days later, we returned and Mike Wassell & Tramaine Tucker assisted us. My husband loves the Tundra and it’s a birthday we will all remember. We had a STELLAR experience at Family Toyota of Burleson. Every staff member was courteous, helpful AND the prices are competitive. When my 4Runner breaks down, I’m coming back here to buy another vehicle from Family Toyota of Burleson!!! Don’t waste your time folks, you will not regret purchasing your vehicle from this dealership!!!! More
by MSwindell
Employees Worked With
Tramaine Tucker, Michael Boles, Chris Yates, Mike Wassell
October 26, 2016
Simple, Non-Pressured, Friendly Everything above plus knowledgeable! Clifton was able to explain my different options in detail and without pushing for a quick sale. This makes the c Everything above plus knowledgeable! Clifton was able to explain my different options in detail and without pushing for a quick sale. This makes the car buying process easy and comfortable, you build trust with this kind of customer service! Definitely recommend. More
by Abigail Hernandez
Employees Worked With
Clifton Poe
October 26, 2016
Awesome Customer Service Family Toyota of Burleson really hold up to their name. The customer service was great! My salesman Asher was very helpful, he went over and beyond on Family Toyota of Burleson really hold up to their name. The customer service was great! My salesman Asher was very helpful, he went over and beyond on my purchase. I must say Family Toyota of Burleson made sure my experience was great, and not rushed. I would recommend my family and friends.😊 More
by Monicastuckey80
Employees Worked With
Asher Zafar
October 25, 2016
Bought a used toyota. I bought a toyota from the Family because I really like this dealership. I want to have my cars serviced here. They make me feel like family. I feel l I bought a toyota from the Family because I really like this dealership. I want to have my cars serviced here. They make me feel like family. I feel like they gave me a good deal in buying a used car from them. More
by GW22
Employees Worked With
Emanuel "Manny" Jimenez, Danny (VU) Tran
October 25, 2016
WORST EXPERIENCE... PUSHY MANAGER ... I wish I could give zero star for this place. I stopped by to check on the Prius after leaving the Honda dealership right across the street. My hu ... I wish I could give zero star for this place. I stopped by to check on the Prius after leaving the Honda dealership right across the street. My husband and I have been talking for a while about getting either a new Accord Hybrid or a Prius, but we were undecided to which car would be a best fit for us. We wanted to check both cars and see who would give us the best deal. I hate walking into dealerships because I know, specially at this time of the year, they will come up with all kinds of bs to make you buy their shit. So, when we arrived, Anthony came to help us. He was ok, but not very knowledgeable about anything. After 2 hours and 2 test drive on a Prius and a Camry, we sat down with Anthony to see what would be his best deal. We told him we wanted our monthly payment to be under $500 and he said he would talk to his manager. After a few minutes he comes back with something way higher than the price we told him. Once again I told him I can't pay that much a month and AGAIN he went to his manager. He comes back to us AGAIN with something above the numbers we gave him trying to push that price on us. I told him for the 3rd time that we cannot pay that much and he goes back to his manager to try a new deal. By this time I was getting really frustrated and about to walk out, but, because my husband really liked the Camry, we waited. So he comes back, this time with his manager Faheem. This guy is your typical salesman with all the cliché sells pitch. I wanted to laugh cause I couldn't believe they still train these salesman the same old tactics they did in the 60s. These tactics and pressure do not work on most millennials anymore as we know all about it. Anyway, I understand he wanted to make a sell, specially after all that time we were there, but what pissed me off was when I told him that I would NOT make a decision in buying their car at that moment (It was already 9 pm and they were closed. We were the last ones there), but I would decide on the next day after Honda gave us their deal so we could compare both deals and see what would be better for us. Well, of course he didn't want us to leave cause he knew the chances of losing us would be high, so he decided to be rude and unprofessional. He comes to me and asks me which car I liked the most, the Honda Accord or the Camry, and I told him I liked the Honda better, but I wanted to compare both cars and the deals to see what would be better for us. When I was about to tell him that my husband actually liked the Camry more and we were divided, he tell me "THEN GO AND BUY THE ACCORD, DON'T MAKE US WORK THAT HARD AND WASTE OUR TIME IF YOU'RE NOT GOING TO CLOSE THE DEAL WITH US, I'M HERE TO CLOSE DEALS, DO YOU WANT TO BUY WITH US?". Dude, I NEVER said I was or wasn't going to buy your car, all I said was that I wanted to make my decision AFTER I got the deal from Honda in the morning so I could compare the cars, he didn't have to be so nasty. Again, I understand how desperate this people are to make their commissions, but I'm buying something that will lose value the moment I drive off, so don't f...ng pressure me. This is not about them, it's about my husband and I and what we can afford. The guy at Honda didn't pressure us at all, and we felt very comfortable there. If Mr. Faheem had not used his outdated, cliché, pressure driven sells pitch and nasty attitude with us, we would consider buying the Camry for sure. He drove us off and I not even feel like buying Toyota cars anymore. After we got pissed off and left, Anthony comes to the parking lot after us asking if he can give us a deal for $475 a month, if we go ahead and buy the Camry. I told him, you can make it for $200/month and I won't buy from this place anymore. He then walked away. LOL, so now they can make us a good deal? Too late bro. My sister is a big Youtuber with about 300k subs where she talks about places to visit and shop in the US, and after I told her about Family Toyota of Burleson, she said she will make a video review on her channel. If you going to buy a car, and you the salesman or anybody is forcing you to make a decision right away, RUN AWAY, LEAVE the place and don't look back. Also, don't forget to leave them a bad review EVERYWHERE on the net. More
by Patty Y
Employees Worked With
Faheem Darville, Anthony Sidon
October 25, 2016
Easy, non-pressured sale My car had unexpectedly broken down and I was forced to find a new one as mine was beyond repair. We found a VW Passat online and drove down to Burles My car had unexpectedly broken down and I was forced to find a new one as mine was beyond repair. We found a VW Passat online and drove down to Burleson to check it out. Ronnie was the salesman helping us - he was very friendly, personable, welcoming and never once was pushy. We fell in love with the car and Ronnie helped us to get it for the price and terms we wanted. We felt as if he was on our team, trying his best to get us what we needed. The staff at Family Toyota of Burleson made this unexpected need to purchase a new vehicle a painless one and we hope to purchase from them again in the future. I would definitely recommend this dealership and working with Ronnie! More
by jlynn
Employees Worked With
Ronnie Beck
October 22, 2016
My latest experience This rating is based on my previous experience wit the District Manager, Dustin Herndon. Mr. Herndon did not assist me with my Disabled License (DL) p This rating is based on my previous experience wit the District Manager, Dustin Herndon. Mr. Herndon did not assist me with my Disabled License (DL) plates as promised. I was told he would send the DL plates in exchange for regular plates and that never happened! I was given one excuse after another including missing days from work because he said the plates would be in the mail. The last spoke words by him was HE would deliver them personally which caused me to take another day off from work to be home to greet him. He never showed up and never called. Prior to that he said the electricity went out in the building which prevented him from returning my call. I personally (after two months) went to DMV and took care of the matter MYSELF. Of course I had to pay a fee and was told I could keep my old disabled tags which Toyota told me I could not. Didn't I pay for new ones....tags, title, and license??? I also purchased my window sticker for August 2017 and place it on my returned vehicle. Not thinking I would replace the car. A couple of days later, DMV told me I could receive a refund if I brought the sticker back to them. The sticker was trashed and management refused to give a refund. I purchased my second new Toyota within a year from Family Toyota. I am disappointed. More
by Peaches64
Employees Worked With
Dustin Herndon
October 21, 2016
Great Experience! I recently purchased a used 2013 Ford Explorer from Joseph Llamas at Family Toyota in Burleson. I knew exactly the vehicle I wanted to see and purcha I recently purchased a used 2013 Ford Explorer from Joseph Llamas at Family Toyota in Burleson. I knew exactly the vehicle I wanted to see and purchase, and Joseph provided excellent service and support throughout the process. He did not try to "up sell" me on a different/new vehicle and was extremely courteous. Since I wasn't trading anything in on this vehicle, Joseph delivered the car to my home the same afternoon that the paperwork was completed. The next morning, I noticed a crack in the windshield that had not been there when I test drove the care. It was obvious that a rock had hit the windshield when it was being delivered. Joseph came out as quickly as he could to pick the car back up and had the windshield replaced at no cost to me, and returned it to me that same afternoon. I highly recommend Family Toyota and Joseph, along with Jun (Sales Manager) who did an excellent job providing support for the pricing of the vehicle I was interested in. More
by kennswearingen
Employees Worked With
Joseph Llamas
October 20, 2016
Perfection! I began my journey with Family Toyota after one disappointment after another with many dealerships around the metroplex. I then found the truck on li I began my journey with Family Toyota after one disappointment after another with many dealerships around the metroplex. I then found the truck on line that I eventually bought from Mr. Jeff Raim. I told him I was hesitant to even come unless the deal could be completed and I knew the terms. Jeff not only did this for me he went above and beyond my expectations. I went in Tuesday morning test drove my truck, and signed my paperwork. They were always mindful of my tight schedule to complete the deal before I had to pick my son up from school. With this experience I know I will never go anywhere else to a buy a vehicle and will be singing their praises to all my friends and family. They truly care for their customers and want to make sure their needs are met. Thank you Jeff Raim for making my experience with Family Toyota of Burleson a spectacular one! D. Doncer More
by DDoncer
Employees Worked With
Jeff Raim, Justin Bateman
