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Faulkner Buick GMC West Chester, INC. - Service Center

West Chester, PA

4.6
1,546 Reviews
Call Service Center (610) 492-7109

1,546 Reviews of Faulkner Buick GMC West Chester, INC. - Service Center

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August 23, 2023

The dealership is great. The work was finished in excellent time and everyone we dealt with was very helpful More

by CJHARKMARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the wonderful review, CJHARKMARK! Our team really appreciates it! Let us know if we can help with anything else!

August 22, 2023

Great service, informative, waited for 3hrs but fixed my car in a timely timeframe, rusty was helpful More

by mkmickey26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 22, 2023

In and out in a short time. Excellent service. Very helpful. Prompt service and Leslie handle it like a pro. More

by JDD1951
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi JDD, thank you so much for trusting us with the service of your vehicle. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 22, 2023

The service staff is beyond excellent! I will recommend Faulkner service dept to all my friends and family! More

by GUNNLABS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernard Gunn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
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Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you for taking the time to share your feedback. We are delighted to hear that you found our service staff to be excellent! We appreciate your recommendation!

August 22, 2023

Oil change and tire rotation. As usual team did a great job while I waited More

by KEITHMANDIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for trusting us with the service of your vehicle, Keith. We know it’s not always a “fun” visit to the dealership, but we are so glad we are here for you!

August 22, 2023

This was my best buying experience I have ever had would buy here again the staff was excellent More

by Buckyjordan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom , cris and bryant
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Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hi Bucky, thanks for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 22, 2023

Battery $89, wheels recalibrated $175? ???? Have no idea what this is! Taken for a ride!!!! Not asked before work was done. Asked for battery only!!! More

by Hayjude69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Hayjude, thank you for the review and we apologize for your most recent experience. We are sorry if you feel our pricing for our batteries and wheel recalibration is too high. We will review your comments with our management team to remain as competitively priced as we can. Your feedback is appreciated.

August 22, 2023

From Rusty at intake to Luis who kept me updated and the woman (cant recall het name) at checkout, all were professional and courteous good team! More

by PEGHEWITTDANGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Woman at check out too
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Sep 06, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Thank you so much for the recommendation. Our team at Faulkner Buick GMC of West Chester values your feedback and looks forward to seeing you again soon.

August 21, 2023

Fast service and great communication about repairs. They are accommodating and repairs are always done well. Comfortable environment to wait in also! More

by EILEENMESI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rusty Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Wynn
Report | Print
Aug 22, 2023 -

Faulkner Buick GMC West Chester, INC. responded

We are so glad to hear this, Eileen! From Sales to service, making sure our customers are happy is our top priority. Thank you so much for sharing.

August 19, 2023

Always happy with the service and people are helpful and friendly. I always recommend to my friends More

by RALPH.BANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryant Pullins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leslie Hurst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Faulkner Buick GMC West Chester, INC. responded

Ralph, our whole team appreciates your excellent review. We strive to give flawless customer service for every customer that walks in! Please reach out if we can help with anything more.

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