
Faulkner Buick GMC
West Chester, PA

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I just completed the purchase of a Genesis G80 car with the Faulkner Team. They are simply the Best! Sales Manager Dave Mcquiston and Sales Professional Brett Paden are exceptional. They made the car the Faulkner Team. They are simply the Best! Sales Manager Dave Mcquiston and Sales Professional Brett Paden are exceptional. They made the car buying experience easy, transparent and an exciting event. I highly recommend the Faulkner team from Sales to Finance. Thank you Gary (Marlton NJ) More
Purchase of my used vehicle was flawless. Got a loan with a good rate. Even delivered the vehicle before my down payment check was cashed. That's unheard of. Everyone I dealt with was very friendly and top n a good rate. Even delivered the vehicle before my down payment check was cashed. That's unheard of. Everyone I dealt with was very friendly and top notch. However, I purchased an extended warranty with the vehicle. This included a scotch gaurd application for the carpeting, a clear coat to the exterior and a windshield etching. Both the salesman and the financial guy told me someone would call to schedule the work. No one ever called. I finally called the dealership and an appointment was scheduled which was now over a month from delivery. When I took the vehicle in for the work they told me since I took delivery that long ago the truck needed to be detailed again. Now I'm obligated to pay $229.00 for a detailing that I was not aware of. Wish I hadn't waited so long for a call that never came. Keep in mind you may have to check on these guys. More

My purchase of a Certified Preowned Truck I traded in my truck for a certified preowned, the entire team at Faulkner were just Fabulous. From helping me find the right truck, get the right pa I traded in my truck for a certified preowned, the entire team at Faulkner were just Fabulous. From helping me find the right truck, get the right payment, and the signing of paperwork, they made the whole process so easy and were so very helpful. I would absolutely recommend the dealership, and team to my family. Thank you Kelly and Dave More
My 2019 truck has been nothing but a nightmare. Been back numerous times but one time in particular the last time it was there to fix the tail lights I told him that both tail lights was messed up and just y numerous times but one time in particular the last time it was there to fix the tail lights I told him that both tail lights was messed up and just yesterday the left side is acting up again and they never even replace the harness on that side very pissed offnot sure i will ever go back there again really sucks. More
We purchased a vehicle in April 2020. The whole team at the dealership gave us excellent customer service. Especially during a pandemic- Faulkner was very accommodating and made the whole experience a bree the dealership gave us excellent customer service. Especially during a pandemic- Faulkner was very accommodating and made the whole experience a breeze! More
Perry was wonderful. I appreciated how he was no pressure and answered all of my questions. I will definitely come back when I need another car. pressure and answered all of my questions. I will definitely come back when I need another car. More
Serviced my Buick for years. Advisors very good. Free car wash and good waiting area.Service. Entrance is inside, protected from bad weather and rain. wash and good waiting area.Service. Entrance is inside, protected from bad weather and rain. More
Outstanding customer service in the service Dept. Leslie is great she actually calls you back unlike other places. Jack is great also. I have gotten service here twice already and will be back. Highly rec is great she actually calls you back unlike other places. Jack is great also. I have gotten service here twice already and will be back. Highly recommended More
Always a positive experience! Everyone is so friendly and accommodating, I scheduled an oil change, but realized when I arrived that I needed an inspection as well. Not a problem! Great service! accommodating, I scheduled an oil change, but realized when I arrived that I needed an inspection as well. Not a problem! Great service! More