During the last week of July 2017, I purchased a vehicle at Fenton Nissan. Several issues developed during the purchase and while everyone should expect a few glitches, the concern with Fenton Nissan is that senior management seems unconcerned to correct the problem for future consumers. When I took delivery of the vehicle, the sales team had to have it cleaned a second time. When I got the vehicle home I discovered dog hair, spilled (sticky) drinks in the back and a strange substance on the back floor. I had to clean the vehicle a third time myself and discovered it had 440 miles (I did not notice until I got home) and then discovered it was not the same vehicle I had originally discussed with the sales person. The Fenton "Director" who finally did call after I completed a survey with the Nissan Corporation also stated that the sales team and finance made other mistakes. However, after admitting this, I was told by the "Director" that he would call me back so he could explain what action he was taking with his team to ensure this would not happen again - but has not. I did not ask for or seek any compensation, apologies or anything else. I simply asked for assurance that procedures were put in place to make sure future buyers would not go through the same issues. The issues included changing the terms of the loan (both interest rate and length) without consulting me and showing the change at the very end, even after my trade had the plates stripped. Finally, the Director told me that a Fenton employee had talked to me but that never occurred and while the Director said he would look into why the employee told him that she had called me but never did, the Director never called me back with an explanation as to why the employee said she took care of the issue when no such conversation took place. Vehicle runs great and I like it, but future buyers should be aware to double check every single thing if they purchase from Fenton Nissan.