I found a 2005 Volvo postyed on the internet and inquired via telephone. Melinda Rubino was my sales associate and she was phenomenal. Since I was over 600 miles away in Raleigh, NC...Melinda handled everything for me long distance and assured me it was worth my time and effort to fly down and drive the vehicle back. Upon arrival, Melinda arranged for me to be picked up at the airport and bring me to the dealership where I was promptly greeted with professional courtesy. The dealership arranged easy financing for me and I was in and out in less than an hour. I would expect this type service if I had been purchasing a new BMW, but not a 6 year old used car. Thanks to the entire staff at Ferman BMW, but especially Melinda Rubino for handling my purchase so professionally and efficiently. I highly recommend Ferman and Melinda!!!