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Ferman BMW - Service Center

4.8

199 Lifetime Service Reviews

31400 US Hwy 19 N, Palm Harbor, Florida 34684

199 Reviews of Ferman BMW - Service Center

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May 18, 2018

"Helpful and courteous"

- msteri

in and out service and Cesar always takes the time to teach me something about my car!!! I would recommend him to anyone looking for service on their BMW.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2018 -

Ferman BMW responded

Thank you For the review!

May 17, 2018

"Jamie Service Review "

- Bmwgirl1!

Jamie and tech were great! Please to work with. Great communication about progress. Previously serviced at Bert Smith, and will not return even though it is much closer to my home.

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Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 18, 2018 -

Ferman BMW responded

Thank you for your review!

May 11, 2018

"Knowledge of my BMW"

- Bakerbabe57

I bought a 320i in Aug. from a Chevy Dealership. Because I had questions about the car (my first BMW), I decided to go to the BMW dealership closest to me. I called first and they were helpful on the phone and then suggested I just stop in for help with my questions. I did that today and was greeted by the Service Manager who spent some time with me and then had one of their experts also sit with me and go over additional questions I had. Plus they washed the car. I will definitely use them for future services.

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Recommend Dealer
Yes
Employees Worked With
Paul Scaglione
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alex Villarreal was the expert who helped me. The front desk gals also helped - did not get their names.
May 12, 2018 -

Ferman BMW responded

Thank you for your review!

May 11, 2018

"Great Experience"

- Koop135

Brought my sons 03' 325Xi in for some work. They did a great job on the car, treated us great, and made us feel very comfortable with a dealer experience. Returns calls very quickly, and very clear and concise on repair work. At one point even pointed something out something that was minor and not needed for immediate repair, but mentioned that down the road it could become an issue. Didn't feel pressured at all on repairs. Great Experience!

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Recommend Dealer
Yes
Employees Worked With
May 11, 2018 -

Ferman BMW responded

Thank you for your review, we look forward to working with you again!

April 25, 2018

"Terrible Experience!"

- BImmerGirl

After reading positive reviews about the service department at Ferman BMW, I was beyond disappointed with my experience. The only reason that I gave this review two stars is that all of the people I have spoken with on the telephone have been courteous — the only positive thing that I can say. I have never been treated with so much condescension and so little professionalism in all my years of driving. I arrived at the dealership having shared my concerns about the car when I confirmed my appointment. When I arrived at the dealership, I reviewed my concerns with Douglas, the service representative. Shortly after, Douglas approached me with a post-it with notes scratched on it and said (I’m paraphrasing) ‘I wanted to go over this with you before we go any further to see what you want to do’, he then proceeded to give me vague information about what “might” be wrong and said ‘all this might cost $3,000 to $5,000, so what do you want to do before we go further?’ He then asked, whether I had thought about a trade-in, or had plans to purchase another vehicle. It was as if they couldn’t be bothered to perform a proper diagnostic test and give me a written estimate for whatever repairs needed to be done. (Is this a typical sales technique?) I replied that I couldn’t make a decision before knowing what repairs were actually needed and had an actual cost estimate. The second indignity was about the car battery. I came in with concerns about the battery. Douglas informed me that because the battery was accessed through the trunk of the car and that I had “a lot of stuff” in the trunk that they would not check the battery. When I finally received the diagnostic report, it contained very little that was substantive and nothing that I did not know coming in. Instead, I was told that I would need to return, leave my vehicle for the day and spend an additional $400 to have further testing done — with no loaner available because I live beyond the 50 mile radius (I live 56.8 miles away). There was no resolution about the state of the car battery, and no estimate about the two definitive issues that were found with the car, and misstatements and inaccuracies on the report about my complaints. And for this privilege, I paid $170. After two calls to speak to Paul Scaglione, the service manager about my experience, I am still waiting for a response. Needless to say, when I am ready to purchase my next BMW, it will not be from Ferman.

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Recommend Dealer
No
Employees Worked With
Douglas Wilder
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 26, 2018 -

Ferman BMW responded

Hello, Thank you for your feedback about your experience with our Service Department. I regret to learn your experience did not live up to the positive reviews you have read and I would like the chance to rectify that. Please contact me at your convenience so I can talk with you about your experience in detail. Best, Bob Murray General Manager bob.murray@ferman.com

April 25, 2018

"Pleasantly surprised"

- SpeedRachael

I first went to Ferman 3 years ago. It was a horrible experience all the way around. People at gas stations would approach me as i was gassing my car to relay their horror stories about the dealership. In February it was time to get another car. I searched for 3 weeks and finally the car i wanted showed up a Ferman. I had no choice. From the moment i arrived the changes were evident. This new staff offers a kindness i had never seen there before. It is kept a lot cleaner than it was 3 years ago, employees who don't have to speak to me do so anyways in an over the top friendly manner, and i find handwritten thank you notes in my car waiting for me after service. 3 years ago i had work done and my car was returned 2 me stalling out at traffic lights and emitting white smoke from my exhaust. When i addressed this with the old staff I was given a brush off. Yesterday was my 1st true service visit on the new car. I have a service warranty and was afraid that might lead to sub par service. Untrue! They care for my car as if i were spending the thousands of dollars it takes to maintain a twin turbo 750. I love my preowned 750. I enjoy my time at Ferman, and i truly like the staff. Thank you Ferman.

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Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Hawk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Cleaver
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Karl Alvarez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : My bmw genius Nick (sorry, i did not get his last name)
Apr 25, 2018 -

Ferman BMW responded

Thank you for taking the time to send us your review. We are very happy to hear you had a better experience this go around and we look forward to working with you again!

April 21, 2018

"Great experience "

- Ozren Letic

Cesar Tereso is very helpful and friendly service advisor. I would definitely recommend him! The entire staff is super friendly and I enjoy the coffee and snacks! 😀

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Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 19, 2018

"collission repair"

- walt shaw

Dealership was extremely attentive in resolving an A/C problem after my car was hit head on. The level of proffesionalism was extremely high and dealer also picked up car from my home after a few issues. Worked closely with Geico Insurance to locate and resolve the problem.

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Recommend Dealer
Yes
Employees Worked With
Nick Hawk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 14, 2018

"Service department "

- MCyr3

First time taking my x5 there for services was very pleased with Cesar and his team they were very thorough and polite car was ready when he said it would be

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Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 13, 2018

"This is my review"

- jasnin

There aren't a lot of MINI dealers so this is the only one I have experience with. So because of that, I rate them the highest of all dealers I have rated because they are the closest to my house. But if not for their satisfying efforts, I would probably have another brand automobile.

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Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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