After reading positive reviews about the service department at Ferman BMW, I was beyond disappointed with my experience. The only reason that I gave this review two stars is that all of the people I have spoken with on the telephone have been courteous — the only positive thing that I can say. I have never been treated with so much condescension and so little professionalism in all my years of driving. I arrived at the dealership having shared my concerns about the car when I confirmed my appointment. When I arrived at the dealership, I reviewed my concerns with Douglas, the service representative. Shortly after, Douglas approached me with a post-it with notes scratched on it and said (I’m paraphrasing) ‘I wanted to go over this with you before we go any further to see what you want to do’, he then proceeded to give me vague information about what “might” be wrong and said ‘all this might cost $3,000 to $5,000, so what do you want to do before we go further?’ He then asked, whether I had thought about a trade-in, or had plans to purchase another vehicle. It was as if they couldn’t be bothered to perform a proper diagnostic test and give me a written estimate for whatever repairs needed to be done. (Is this a typical sales technique?) I replied that I couldn’t make a decision before knowing what repairs were actually needed and had an actual cost estimate. The second indignity was about the car battery. I came in with concerns about the battery. Douglas informed me that because the battery was accessed through the trunk of the car and that I had “a lot of stuff” in the trunk that they would not check the battery. When I finally received the diagnostic report, it contained very little that was substantive and nothing that I did not know coming in. Instead, I was told that I would need to return, leave my vehicle for the day and spend an additional $400 to have further testing done — with no loaner available because I live beyond the 50 mile radius (I live 56.8 miles away). There was no resolution about the state of the car battery, and no estimate about the two definitive issues that were found with the car, and misstatements and inaccuracies on the report about my complaints. And for this privilege, I paid $170. After two calls to speak to Paul Scaglione, the service manager about my experience, I am still waiting for a response. Needless to say, when I am ready to purchase my next BMW, it will not be from Ferman.