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Ferman BMW - Service Center

4.7

531 Lifetime Service Reviews

31400 US Hwy 19 N, Palm Harbor, Florida 34684

531 Reviews of Ferman BMW - Service Center

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September 20, 2018

"Happy 👍"

- Joy

Yes I was very happy with my service they didn’t awesome job in my vehicle that’s what keeps me coming back 👍🤗 Great service happy person

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Recommend Dealer
Yes
Employees Worked With
Mark
Sep 21, 2018 -

Ferman BMW responded

Thank you Joy for your review!

September 20, 2018

"Great Customer Service "

- cs6962

Went in for our first scheduled covered service and was very impressed with the friendliness of everyone at the dealership. Love the text updates during and after the service was complete.

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Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 21, 2018 -

Ferman BMW responded

Thank you for your review!

September 20, 2018

"Awesome "

- RENEELBURGESS

Always great service! And almost last minute , thank you! Darlene’s texts made me feel like someone was looking out for me. Very nice touch!

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Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Ferman BMW responded

Thank you Renee for your review!

September 19, 2018

"Excellent Service"

- jp19

Great experience having my BMW serviced at Ferman BMW. Cesar provided excellent customer service, efficiency, and professionalism. Would recommend to family and friends. Will continue to have my vehicle serviced at Ferman.

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Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Ferman BMW responded

Thank you for your review!

September 19, 2018

"Great job, service was done quickly. "

- JBW2855

Great service, my tires were done before I even called to check on them. Well recommend to others as they always are prompt and professional.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Whaley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Ferman BMW responded

Thank you for your review!

September 19, 2018

"Above and beyond "

- gatorwaugh

Had a tire replaced this past week. Tire was not in house and they thought it was going to be the next day before they could change it out, conflicting with a planned event. They found a way to get the tire and have it installed before close of business that day. Much appreciated as well as the loaner to get my appointments done for the day.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2018 -

Ferman BMW responded

Thank you for your review!

September 19, 2018

"World Class Experience"

- basetadham

I come to this dealership to get all my service needs taken care of. Whether it be big or small, I trust them working on my vehicle. They always welcome me out of my car and treat me with the utmost respect. My particular service advisor is Cesar and he goes above and beyond for my needs. He builds a relationship with his clients which makes us only want to work with him. The way the service advisors and techs do their business you can blatantly tell that this dealership cares about their customers and we are their #1 priority. I live about 50 miles away from this dealership and have one here locally where I live. I go out of my way just to have Cesar and this dealership take care of my needs. That goes to show you that they have my business for life.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jimmy Whaley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Ferman BMW responded

Thank you for your review!

September 19, 2018

"Always fast reliable service "

- amanda.deem

Marc and Darlene are always very accomadating and quick when I bring in my meeting. I live in Land O lakes and choose Ferman everytime over the competitors. Highly recommend.

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Recommend Dealer
Yes
Employees Worked With
Kenny Russell
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Marc Youngsma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Phil Bennis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Ferman BMW responded

Thank you Amanda for your review!

September 19, 2018

"Great First Visit"

- Gary K

This was my first visit to the Ferman BMW Service Center and it was an excellent experience. Was greeted promptly and escorted to the customer lounge. Service writer came and got me and put me into a new loaner. Next day got a call that my vehicle was ready and I went there. I was given an explanation for the malfunction that had occurred and was quickly on my way home.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Annese
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Charles Drivas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 19, 2018 -

Ferman BMW responded

Thank you Gary for your review!

September 19, 2018

"Oil leak"

- MAB71084

Overall service and employees were great and accommodating. However, services are very expensive! My mini has had various oil leak issues which are related to the turbo. Reliability is an issue for me. I love the car but feel service is pricey.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Greeter was very friendly and professional!
Sep 19, 2018 -

Ferman BMW responded

Thank you for your review!

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