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Ferman BMW - Service Center

4.8

354 Lifetime Service Reviews

31400 US Hwy 19 N, Palm Harbor, Florida 34684

356 Reviews of Ferman BMW - Service Center

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July 17, 2018

"Persistent check engine light"

- RDG

Its challenging to repair electrical gremlins sometimes so I had to be patient for a week but their persistence and professionalism paid off. Love my car and the Ferman service department.

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Recommend Dealer
Yes
Employees Worked With
Brian Gains
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Hawk
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 17, 2018 -

Ferman BMW responded

Glad we were able to get rid of those electrical gremlins and you're happy with your vehicle. Thank you for your review!

July 17, 2018

"Great Service!"

- margomonster68

I have been coming to Ferman Minin for the past 3 years for service on my Mini.. I have had a good experience every time!

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Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 17, 2018 -

Ferman BMW responded

Thank you for your review!

July 16, 2018

"Satisfied Customer "

- FAYELEPAIN

I had a great experience from Ferman Mini. The day started with a greeter as I arrived, friendly and opened my car door, then lead me to my service technician Marc. He greeted me and went over all details about servicing my car. When I returned at 1:00pm, my car was ready and again went into details about my repairs and asked if any questions. Later that day, he called to make sure the car was working properly. I am very happy with Ferman Mini.

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Recommend Dealer
Yes
Employees Worked With
Marc Youngsma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Man who greeted me when I pulled up. He’s from Buffalo, NY.
Jul 17, 2018 -

Ferman BMW responded

Thank you for your review!

July 16, 2018

"it was great jimmy is the best serivce guy around "

- ron67

ferman has a great service dept and the green team must have some good people on it because they fixed my car that had a hard to find leak

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Recommend Dealer
Yes
Employees Worked With
Jimmy Whaley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : thank you to the green team also
Jul 17, 2018 -

Ferman BMW responded

Thank you Ron for your review!

July 16, 2018

"Great service "

- tj_montes

The staff at Ferman service department for mini is very helpful and timely. The service advisor was friendly and willing to be of service. Thanks

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

Ferman BMW responded

Thank you TJ for your review!

July 16, 2018

"Great Personnel, Excellent Service"

- rochester197

Taking my car to Ferman BMW always makes me feel better, aside from my beemer being in the best possible hands, Ferman BMW's personnel is courteous, friendly, knowledgeable and professional. Ceasar Tereso is an awesom service advisor, you can trust he will do whats best for you and your vehicle. Taking my car to Ferman BMW is always a great experience.

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Tereso
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

Ferman BMW responded

Thank you for your review!

July 16, 2018

"Check up "

- MCK9150

Prompt service and excellent recommendations for my vehicle. The service team is always willing to go the extra mile to accommodate my requests. They’ve never let me down.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Darlene King
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

Ferman BMW responded

Thank you for your review!

July 16, 2018

"Great job "

- vercamen

Fermin does amazing work!! I would recommend me to everyone. Top knotch organization !! They treat there customers with white glove service !! Alex went above and beyond to make my sales experince and great one!!

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Recommend Dealer
Yes
Employees Worked With
Alexis Defreitas
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Karl Alvarez
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

Ferman BMW responded

Thank you for your review!

July 16, 2018

"Be prepared to wait! "

- lvpainter915

I came in with a confrimed appointment for my tire and rim protection on my 2018 BMW. At first they bounced me back-and-forth between the pre-owned service center and the new car service center. They finally settled after three transitions on the new car service center, and sat me down in the waiting room. I was under the impression that the room would be repaired, instead they just painted over at the damage. I waited about two hours for them to paint the scratch on my room, which realistically shouldn’t have taken more than 30 minutes. at first they bounced me back-and-forth between the pre-owned service center and the new car service center. They finally settled after three transitions on the new car service center, and sat me down in the waiting room. I was under the impression that the room would be repaired, instead they just painted over the damage. I waited about two hours for them to paint the scratch on my room, which realistically shouldn’t have taken more than 30 minutes All of the customer service agents were pleasant, and everyon all of the Customer Service agents were pleasant, but the wait time was crazy. With a confirmed appointment, I shouldn’t of had to wait two hours to get something done that should’ve only taken 30 minutes. I will return to the service center, because I have a warranty. I cannot void my warranty by going somewhere else. I would be prepared to wait an extensive amount of time for a scheduled service.

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Recommend Dealer
Yes
Employees Worked With
Jul 16, 2018 -

Ferman BMW responded

Thank you for your review, we look forward to serving you in the future.

July 16, 2018

"MINI Cooper "

- chipdoyle

Marc did good job. He’s nice and patience. He explained me well. The service seems very nice and clean. They are friendly. Thank you.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Marc Youngsma
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 16, 2018 -

Ferman BMW responded

Thank you Chip for your review!

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