I have just gone through the most amazing experience at Ferman today. 9/7/2018
I have been a loyal customer for over 20 years and this was a whole new experience.
Due to an issue with my current truck, I have facing a major and costly repair, and due to the age of the truck it would also be a good time to trade but how do I trade a truck while it's in the shop?
Manny in service put me in touch with my new Angel, Kayla Haroon.
Manny also coordinated a rental while my vehicle was being evaluated and he coordinated with Kayla to get my truck appraised and evaluated before I arrived on Friday to swap out my rental for a loaner to help with the costs of repairs I was about to endure.
I spoke with Kayla at length about my situation and she assured me that she had a solution at hand and she had a super star Nate Auvil who could make something happen that I would find amazing.
I was on the fence before about buying a new truck right now, and really didnt want to wait 1 more year before doing this.
Kalya put me in touch with Nate Auvil and we also spoke at length and the options and opportunities started to seem doable.
Hours later when the 3 of us met in person, it was like a match made in heaven. In short order, it was like we were all best friends as we had so much in common.
i was also still wary of how things will look on paper and how much is this going to cost. Nate assured me he did his homework and he would come in at the perfect price 1st time out of the gate.
LOL, I have heard that before... Well much to my surprise, he did as promised. Not only did Ferman take my blown up truck off my hands and pay me a decent dollar for the tradein, they also took care of the repairs and made it all right. The price of the new truck was right where I expected it would be to make me happy and BINGO, we were done.
Both Kayla and Nate spent plenty of time going over all sorts of details and even covered some amazing new features on the truck in my test drive. I had no idea trucks have turned into spaceships ;-)
#1... without a doubt, this deal would not have gone to step #1 without Kayla.. She was the lynch pin in all of this. She picked Nate when I told her I wanted a truck expert and no games. #2... Nate delivered in every aspect you could imagine both as a super Ferman truck guy who really knows his stuff and also knows how to deliver a great deal, but also on a personal level when we both discovered common connections in our past.
I shall now end my little novel about my Ferman experience and encourage anyone who loves Chevy's like I do to SEEK out FERMAN CHEVROLET and check out Kayla and Nate
Almost forgot, my experience with Jeff Shegog Finance Manager was also a pleasant experience. This is the spot where I always dread since extras try to get added on. Options were offered and not pushed and I was given time to think over options and declined most of them but found some acceptable. Working with Jeff was a great experience in this area I never had before. Thank you Jeff
Ok Really done now ;-)