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Ferman Chevrolet - Tampa - Service Center

4.4

512 Lifetime Service Reviews

9751 Adamo Dr, Tampa, Florida 33619

512 Reviews of Ferman Chevrolet - Tampa - Service Center

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September 08, 2018

"AMAZING EXPERIENCE AT FERMAN CHEVROLET TAMPA"

- crazy dave

I have just gone through the most amazing experience at Ferman today. 9/7/2018 I have been a loyal customer for over 20 years and this was a whole new experience. Due to an issue with my current truck, I have facing a major and costly repair, and due to the age of the truck it would also be a good time to trade but how do I trade a truck while it's in the shop? Manny in service put me in touch with my new Angel, Kayla Haroon. Manny also coordinated a rental while my vehicle was being evaluated and he coordinated with Kayla to get my truck appraised and evaluated before I arrived on Friday to swap out my rental for a loaner to help with the costs of repairs I was about to endure. I spoke with Kayla at length about my situation and she assured me that she had a solution at hand and she had a super star Nate Auvil who could make something happen that I would find amazing. I was on the fence before about buying a new truck right now, and really didnt want to wait 1 more year before doing this. Kalya put me in touch with Nate Auvil and we also spoke at length and the options and opportunities started to seem doable. Hours later when the 3 of us met in person, it was like a match made in heaven. In short order, it was like we were all best friends as we had so much in common. i was also still wary of how things will look on paper and how much is this going to cost. Nate assured me he did his homework and he would come in at the perfect price 1st time out of the gate. LOL, I have heard that before... Well much to my surprise, he did as promised. Not only did Ferman take my blown up truck off my hands and pay me a decent dollar for the tradein, they also took care of the repairs and made it all right. The price of the new truck was right where I expected it would be to make me happy and BINGO, we were done. Both Kayla and Nate spent plenty of time going over all sorts of details and even covered some amazing new features on the truck in my test drive. I had no idea trucks have turned into spaceships ;-) #1... without a doubt, this deal would not have gone to step #1 without Kayla.. She was the lynch pin in all of this. She picked Nate when I told her I wanted a truck expert and no games. #2... Nate delivered in every aspect you could imagine both as a super Ferman truck guy who really knows his stuff and also knows how to deliver a great deal, but also on a personal level when we both discovered common connections in our past. I shall now end my little novel about my Ferman experience and encourage anyone who loves Chevy's like I do to SEEK out FERMAN CHEVROLET and check out Kayla and Nate Almost forgot, my experience with Jeff Shegog Finance Manager was also a pleasant experience. This is the spot where I always dread since extras try to get added on. Options were offered and not pushed and I was given time to think over options and declined most of them but found some acceptable. Working with Jeff was a great experience in this area I never had before. Thank you Jeff Ok Really done now ;-)

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nate Auvil
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Manny Robles Kayla Haroon Jeff Shegog
Sep 14, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great review. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 03, 2018

"Bob G Silverado Service"

- BobbyGraham0265

This was a 30k service for my truck. Appointment was quick service and service rep was very knowledgeable, courteous and professional. It was a good experience

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Recommend Dealer
Yes
Employees Worked With
Howard Nardin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 27, 2018

"terrible experience I'm never coming back!"

- simplemike3

Charged me $150 just to look at my car. Turns out the mechanic gave me wrong information then a team of greedy salesmen preceded to blow up my phone trying desperately to sell me a car. Greedy thief's!

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Recommend Dealer
No
Employees Worked With
Sep 04, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your rating you did not have a good experience at the dealership. I will take care of the issues you experienced at the dealership and have them resolved. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 17, 2018

"Excellent Service"

- 7906Stell

Gary Vogt is rated a ten in my book. The best service I ever received. Would work with Gary in the future for service on my vehicle

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Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 17, 2018

"Everything was great"

- LJS4th

Gary Vogt did a great job and was very helpful getting my vehicle out quickly. I will be back and have my mom bring her car in for service next week!

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Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating and also for the comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256 Edit

August 07, 2018

"Oil change"

- Burkecounty

Exceptional, took the time to answer and figure out what’s wrong with my vehicle. Waiting time was fair. People who work in the services dept are excellent people. They really care.

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Recommend Dealer
Yes
Employees Worked With
Howard Nardin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the awesome rating. Thanks for great comments and glad to hear that you had an excellent experience with Howard. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 03, 2018

"Repair Service"

- Larry Volt

Work on my car was done timely and I was kept well informed on status of work being performed. I also enjoyed waiting in a very clean waiting room.

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Recommend Dealer
Yes
Employees Worked With
Brian Rabeau
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 06, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the awesome rating. Thanks for great comments and glad to hear that you had an excellent experience at the dealership. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 31, 2018

"No consideration for the wallet of the customer"

- annabella

The Chevy Volt just stopped working on the highway and i was able to get to the side of the road. Called on star and had to wait for 2 hours before the tow truck came. When the diagnostics were done I got the message I had to pay 10000 dollars to replace the main electric battery. After some internet searching it turns out the battery can be replaced in small parts for much lower costs. They just don't even know about this at Ferman. Instead they appreciated my car at 500 dollars and wanted to sell me a new car. Also they were not able to locate the car and key for hours the next day when the tow truck driver came to get it.

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Recommend Dealer
No
Employees Worked With
Merrick
Aug 02, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your rating you did not have a good experience at the dealership. Please contact me so I can assist you with your needs. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 25, 2018

"Came in to get the front of my car fixed"

- daniel.potter.9024

The front of the car looks brand new, and costumer service was superb, would recomend them to anyone. They were willing to answer any questions i had and were very professional.

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Recommend Dealer
Yes
Employees Worked With
Jorge Ortiz Bournigal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 26, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

July 25, 2018

"Free shuttle"

- Camaro1590

Having the free shuttle was nice, and the employees were very nice. It dropped me off at the mall and contacted me when the car was done.

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Recommend Dealer
Yes
Employees Worked With
Howard Nardin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Shuttle driver, Porter
Jul 26, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the good rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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