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Ferman Chevrolet - Tampa - Service Center

4.4

518 Lifetime Service Reviews

9751 Adamo Dr, Tampa, Florida 33619

518 Reviews of Ferman Chevrolet - Tampa - Service Center

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October 22, 2018

"Pleasent, timely and complete"

- DRWARE

Gary Vogt is a one stop shop, all we have to do is show up. Gary will see to it that we get the service we need, nothing more and nothing less.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 24, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 17, 2018

"Lemons to lemonade "

- briansovik

I was having some car trouble and the service rep. Brian Woolery helped me with coordination of Nate Superstar Auvil to upgrade my truck seamlessly!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nate Auvil
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brian Woolery
Oct 18, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 12, 2018

"Never called me back while car was in service"

- chevyguy88

Had my car in service for several days and service guy forgot to ever call me to tell me when the car was ready. I showed up 3 days later and no one had even worked on it. I stayed waiting that day ALL day in lobby and it wasn't until I complained to the manager that my car magically got its oil changed and tires rotated. Worst Chevy dealership I have ever been to.

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Did not see employee on list.
Oct 15, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on a 1 Star rating you did not have a good experience at the dealership. I do apologize that you feel the way you do. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

October 11, 2018

"Very poor technical service and very poo customer service l!"

- RickU

I've had a very bad experience recently with Ferman Chevrolet of Tampa. After they installed a defective new battery that failed to hold a charge and was still under warranty (less than a year old) and refusing to replace the battery after multiple roadside breakdowns, I wrote a poor review of their organization that was read by management and they called me to come pick up my truck and refused to do any further work on it. This was confirmed by General Motors Corporate after I filed a complaint with them.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Rabeau
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tommy Farruggio
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2018 -

Ferman Chevrolet - Tampa responded

Hello RicK, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on a 1 Star rating you did not have a good experience at the dealership. I do apologize that you feel the way you do. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 26, 2018

"Great experiance"

- OBchevy

The folks here are great and very communicative with updates on my vehicles maintenance. They worked to make sure my schedule would fit with the maintenance.

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Recommend Dealer
Yes
Employees Worked With
Sep 26, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the 5 star rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 08, 2018

"AMAZING EXPERIENCE AT FERMAN CHEVROLET TAMPA"

- crazy dave

I have just gone through the most amazing experience at Ferman today. 9/7/2018 I have been a loyal customer for over 20 years and this was a whole new experience. Due to an issue with my current truck, I have facing a major and costly repair, and due to the age of the truck it would also be a good time to trade but how do I trade a truck while it's in the shop? Manny in service put me in touch with my new Angel, Kayla Haroon. Manny also coordinated a rental while my vehicle was being evaluated and he coordinated with Kayla to get my truck appraised and evaluated before I arrived on Friday to swap out my rental for a loaner to help with the costs of repairs I was about to endure. I spoke with Kayla at length about my situation and she assured me that she had a solution at hand and she had a super star Nate Auvil who could make something happen that I would find amazing. I was on the fence before about buying a new truck right now, and really didnt want to wait 1 more year before doing this. Kalya put me in touch with Nate Auvil and we also spoke at length and the options and opportunities started to seem doable. Hours later when the 3 of us met in person, it was like a match made in heaven. In short order, it was like we were all best friends as we had so much in common. i was also still wary of how things will look on paper and how much is this going to cost. Nate assured me he did his homework and he would come in at the perfect price 1st time out of the gate. LOL, I have heard that before... Well much to my surprise, he did as promised. Not only did Ferman take my blown up truck off my hands and pay me a decent dollar for the tradein, they also took care of the repairs and made it all right. The price of the new truck was right where I expected it would be to make me happy and BINGO, we were done. Both Kayla and Nate spent plenty of time going over all sorts of details and even covered some amazing new features on the truck in my test drive. I had no idea trucks have turned into spaceships ;-) #1... without a doubt, this deal would not have gone to step #1 without Kayla.. She was the lynch pin in all of this. She picked Nate when I told her I wanted a truck expert and no games. #2... Nate delivered in every aspect you could imagine both as a super Ferman truck guy who really knows his stuff and also knows how to deliver a great deal, but also on a personal level when we both discovered common connections in our past. I shall now end my little novel about my Ferman experience and encourage anyone who loves Chevy's like I do to SEEK out FERMAN CHEVROLET and check out Kayla and Nate Almost forgot, my experience with Jeff Shegog Finance Manager was also a pleasant experience. This is the spot where I always dread since extras try to get added on. Options were offered and not pushed and I was given time to think over options and declined most of them but found some acceptable. Working with Jeff was a great experience in this area I never had before. Thank you Jeff Ok Really done now ;-)

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Customer Service
Quality of Work
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Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nate Auvil
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Manny Robles Kayla Haroon Jeff Shegog
Sep 14, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great review. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 05, 2018

"Much, much, much better"

- DonF

I returned to the dealership to have them do a couple things I noticed they did not do the first time and recheck everything else they were supposed to have done. They took my truck in immediately to accomplish these items and in the meantime I had a chance to speak with both the Service Director and Service Manager. They were both extremely apologetic and assured me they would go through their camera images to find out where the breakdown was and then take the apprpriate action to make sure it wouldn’t happen again. The Director also told me to come to him directly the next time I needed any service and he would handle it to ensure everything is done properly. Honestly, I would have fired whoever was found responsible. So just a word to the wise, IF you do go to here for servicing make sure you double check everything afterwards. Also, ahead of time ask them to save any parts they replaced so they can show them to you afterwards.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Brian Rabeau
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tommy Farruggio
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 06, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. I do apologize that you did not have a good experience at the dealership. I will take care of the issues you experienced at the dealership and have them resolved. Thank you again for your time and patients. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

September 03, 2018

"Bob G Silverado Service"

- BobbyGraham0265

This was a 30k service for my truck. Appointment was quick service and service rep was very knowledgeable, courteous and professional. It was a good experience

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Howard Nardin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 04, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 27, 2018

"terrible experience I'm never coming back!"

- simplemike3

Charged me $150 just to look at my car. Turns out the mechanic gave me wrong information then a team of greedy salesmen preceded to blow up my phone trying desperately to sell me a car. Greedy thief's!

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Overall Experience
Recommend Dealer
No
Employees Worked With
Sep 04, 2018 -

Ferman Chevrolet - Tampa responded

Hello, my name is Tommy Farruggio, I am the Guest Experience Manager at Ferman Chevrolet. Based on your rating you did not have a good experience at the dealership. I will take care of the issues you experienced at the dealership and have them resolved. Tommy Farruggio Guest Experience Manager tommy.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

August 17, 2018

"Excellent Service"

- 7906Stell

Gary Vogt is rated a ten in my book. The best service I ever received. Would work with Gary in the future for service on my vehicle

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Gary Vogt
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 20, 2018 -

Ferman Chevrolet - Tampa responded

Thank you for the great rating and also for the great comments. If I can be of any further assistance please don't hesitate to contact me. Tommy Farruggio Guest Experience Manager, thomas.farruggio@ferman.com Office: (813) 623-2411 Ext. 4235 Direct: (813) 431-9256

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