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Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

4.7

97 Lifetime Service Reviews

3939 U.S. Highway 19 N, New Port Richey, Florida 34652

97 Reviews of Ferman Chrysler Jeep Dodge of New Port Richey - Service Center

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December 15, 2017

"Oil change and extended warranty issue"

- Rich

My oil change every 3000 miles no problem as usual, my AC fan was not operating, changed out on extended warranty for the deductible. Great work again by the service department at Ferman New Port Richey. I have a 2013 Jeep Wrangler and my wife has a 2014 Jeep Cherokee, both purchased new at Ferman. There is never an issue at our dealership, a great staff and a pleasure to interface with them. Thanks Mike!

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Michael Kilakis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 15, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

December 04, 2017

"Prompt and thorough service"

- John

There was nothing less than perfect service. The service agent was courteous and helpful. The service was prompt and completed in good time. Won't hesitate to use the service again

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 04, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

December 01, 2017

"Service is always easy"

- Mom2one

Thank you for getting my car serviced quickky and at the appt time. Jamie is always polite and friendly. I will definitely make all of my appointments here

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Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Jamie Kissinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 01, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

December 01, 2017

"Ferman is horrible."

- Katie C

This dealership is horrible. My experience has been nothing but frustrating and fruitless when it comes to dealing with them. I purchased a Jeep Compass that frequently doesn't start and randomly drains my battery, leaving me stranded at times. I have had the vehicle towed into Ferman multiple times with no answers. I escalated my frustrations to corporate and received a case manager. Case manager spoke with the service director Mike Hughs and he stated that the car is in perfect working order and nothing is wrong with it. Completely ridiculous and a service manager, of all people, should know better. I am to the point that I'd rather trade this car in than really figure out what is wrong with it. Horrible dealership and horrible service department. I have told everyone I know to stay away from Ferman

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Hughes
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 01, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

We apologize for the experience you encountered here at the dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

November 23, 2017

"Broken door handle"

- andya

Inside door handle broke, took the car in for repair and I was informed that I needed a door panel and the bad news was that they were no longer available Jamie (Service rep) came to my rescue with a work around that avoided the need of a new panel!!! I no longer have to do a yoga position to get the door opened from the inside.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Kissinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 29, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

November 21, 2017

"Setvice"

- Esylvester2003

Once my car goes in for service, it seems to take a long time b4 I get it back, although they do complete the service, explain what was done and what should be done to make my car better.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jamie Kissinger
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 29, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

November 21, 2017

"Great, friendly and co-operative "

- Cltrudel

My jeep was a guinea pig for these guys and it took them a few times to get it right, but they did it! My suspension is holding up. Mike truly appreciated my patience and i thank him for that. I was given a rental car for the time it took and truly appreciated Thanks guys you did a great job!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Hughes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 29, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

November 18, 2017

"Provides Good and Courteous Service"

- David Schoenberg

Scheduling an appt. is fairly easy. They follow up to confirm your appt. several ways - email & phone. Everyone is very pleasant and courteous. They detail your service and approx. costs depending on the service requested. Your vehicle is returned when completed usually in the estimated time frame and is as clean as you brought it in. They inform you if there was any issues or additional maintenance items that you should take under consideration for your next service. Overall a good customer experience.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Hughes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jason Logue
Nov 29, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

November 17, 2017

"Always great servic! "

- Soccer mom

Always great service! Helped make my jeep amazing. Anytime you need jeep help reach out to them, best in the business that I've found!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hughes
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 17, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

November 16, 2017

"Great I’ll be back "

- Jstruthers1

Took care of everything I needed and then some. Great guys in the service department very friendly and I will be sure to recommend all friends and family to ferman

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Brawer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 16, 2017 -

Ferman Chrysler Jeep Dodge RAM - New Port Richey responded

Thank you for your review!

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