Ferman Mazda - Brandon

Customer Friendly Service and Exceptional Sales Person The Ferman dealership and the sales personnel work with customers well. There is no high pressure to purchase immediately. Instead they seem to sinc The Ferman dealership and the sales personnel work with customers well. There is no high pressure to purchase immediately. Instead they seem to sincerely want to know what you need in order to make the purchase. Our sales person, Daya Hofmann, was delightful. She was extremely knowledgeable about the car we test drove. There was no question that she could not answer. She was friendly and went out of her way to accommodate us with every aspect of the purchase. This included pursuing what we wanted to make the purchase, thoroughly reviewing all the new technology in this car before we left the dealer, scheduling a service appointment for us to have an item added to the car, contacting us to see if we had questions after driving the car, etc. Daya's service did not end when she sold us the car. She was truly exceptional. My husband plans to see Daya when he purchases his next car and will refer others to her. More

My first car purchase This was my first time ever purchasing a car and Steve made the entire process easy and reassuring! I was very nervous but he talked me through every This was my first time ever purchasing a car and Steve made the entire process easy and reassuring! I was very nervous but he talked me through every step, was in constant communication, and always kept me in the loop about what was happening between him and the sales manager. I can tell that he worked extremely hard for us, even staying late on a Friday night to finish out the process. Thanks for an amazing experience and can't wait to recommend ferman Mazda to everyone! More

Easy breezy purchase The staff was very helpful. The internet manager Steve Stanley greeted us immediately yet gave is room to freely look around. Unlike other dealerships The staff was very helpful. The internet manager Steve Stanley greeted us immediately yet gave is room to freely look around. Unlike other dealerships we did not feel bombarded by the sales force. Christina our sales rep was very friendly and helpful. We definately recommend Ferman. More

Car Salesman Markell Johnson I received superb service at Ferman Chevrolet from Mr Markell Johnson. He made my visit go smoothly. All I literally had to do was tell him exactly I received superb service at Ferman Chevrolet from Mr Markell Johnson. He made my visit go smoothly. All I literally had to do was tell him exactly what I needed, and wanted in a vehicle. I told him what price range, down payment etc and he showed me several vehicles which I could comfortably afford. He even made sure during the whole process that I was not stressed by paying a penny more than what I told him I could put down as a down payment. He is definitely the best car salesman I have ever had. Thank you Mr Markell Johnson for providing excellent customer service!! More

Haven't purchased a car yet but great NO PRESSURE sales pe Reached out to the dealership via their web-site asking for a low/no pressure sales person. Was contacted by Steve Stanley (Internet Sales Manager) a Reached out to the dealership via their web-site asking for a low/no pressure sales person. Was contacted by Steve Stanley (Internet Sales Manager) and setup an appointment with him. Very nice, friendly, and absolutely NO PRESSURE whatsoever. This is how all car sales people should be. More

Gregt Job Steve and Tuncel Steve's thoroughness and patience, as well as Tuncel's financial help, made the experience more than satisfactory. I will recommend the dealership to Steve's thoroughness and patience, as well as Tuncel's financial help, made the experience more than satisfactory. I will recommend the dealership to everyone I know showing an interest in purchasing a new or used vehicle. Thank you. More

Horrible Experience Had the "works" service to include an oil change and tire rotation. After 2 hours when I picked up my vehicle, I was shocked by the high price. When I Had the "works" service to include an oil change and tire rotation. After 2 hours when I picked up my vehicle, I was shocked by the high price. When I informed the gentleman that I paid far less at the Ferman Clearwater Mazda the guy chuckled at me and asked if I had my paperwork showing the price from Clearwater for the same services. Well as a matter of fact, I did. I showed him the paperwork, after inspecting it very thoroughly he matched the price. But this was after a lecture that the "price match" wouldn't happen again in the future. Not sure why I was getting lectured for calling out the price difference. On top of that, they told me the right two tires were going bad, which we knew about from the last time service was done the front two tires were going bad. So they never preformed the tire rotation. When we called to question them, they told us they wouldn't give me a refund and they owe me $17 of work!!! Why in the world would I want to ever go back there for!?! So I guess at this point I'll just take the $17 loss. Absolutely horrible, stay away!! Save yourself the time, headache and the feeling that you're getting taken advantage of!! More