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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.8
114 Lifetime Reviews Review Dealership

114 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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August 13, 2016

"The broke my Ferrari there "

- Ferraricavallino

I just take my car for the annual services, and they broke one of my brakes calipers and the few diffuser, what was the excuse, the car arrive there with the roasted calipers, ceramic roasted caliper, so weird, then they try to fix the caliper even without to take the caliper out of the whell, the only option was get a new caliper in the price of 5500$, and 4 month to arrive to USA, cuz they said has to be order from Italy, or I have the option, to buy the all 4 calipers cuz causality they have in stock for 9000$ I take my car out of there in a towing flat bed; when the car arrive my place , my surprise , they broke the rear diffuser , I call the advisor gues what? Apparently according to him, all the 458 has that issue , the car alone get stress in the rear side and broke the diffuser , you know what , this is the worst experience Ina Ferrari dealeship, save your time money and car and don't take the car there ,

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Recommend Dealer
No
Employees Worked With
Luis
Aug 17, 2016 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

We would like to apologize for your frustrating experience with us. Please know the situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. Our main priority at Ferrari-Maserati of Fort Lauderdale, is to provide every customer with excellent customer service, and we again apologize you did not experience this. Our Service Manager, Gabriel Casanova, would like to discuss this matter with you in greater detail one-on-one. At your convenience please contact him directly at 954.626.5514 / gcasanova@ferrarifl.com. We hope to hear from you soon and look forward to resolving your concerns with our dealership. Sincerely, The Ferrari-Maserati of Fort lauderdale Team.

April 26, 2016

"Superior customer service and beautiful collection "

- Tamisha Denis

After 8 years of driving the same car after graduating from professional school, I decided to purchase a new Massrati. I knew th car I wanted but I was surprised and impressed by the genuine kindness and caring shown to me by the staff. Hank was not only knowledgable but showed real caring and intergrity. I will not wait another 8 years to return for another upgrade. I highly recommend them.

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Recommend Dealer
Yes
Employees Worked With
Apr 26, 2016 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Thanks and we appreciate your business. Please let us know if there's anything that we can do for you in the future and enjoy your Maserati!

September 04, 2015

"Hank Carpenter"

- Shunt599

First met Hank when he worked for the local Ferrari Dealership in NC. He was on a work trip. Got to learn very quickly that he was a very passionate person who is one of the most valuable resources when purchasing an exotic vehicle. Florida is lucky to have him and so are you if you've ever encountered him. A true gentlemen and willing to share information anytime.

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Recommend Dealer
Yes
Employees Worked With
March 02, 2015

"Excellent"

- Pearljen

My experience with Maserati of Ft Lauderdale and Lanel has been great! Wonderful customer service. Lanel definitely goes above and beyond to help. Highly recommend!

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Recommend Dealer
Yes
Employees Worked With
Lanel Delgado
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