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Ferrari Maserati of Atlanta - Service Center

5.0

6 Lifetime Service Reviews

11875 Alpharetta Highway, Roswell, Georgia 30076

6 Reviews of Ferrari Maserati of Atlanta - Service Center

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October 11, 2016

"Excellent Job!"

- Mary Schantz

I really appreciate the time and patience that you took with me to figure out what was going on with my 2015 Maserati Ghibli S Q4. Thank you for all the time and hard work you put in to addressing the issues! The car is running amazing!

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Recommend Dealer
Yes
Employees Worked With
Will Campbell, Malcom Barnett, Johnathan Vaughan
March 24, 2016

"Ferrari Factory Tour"

- cpayette824

I was planning a trip to Italy with my college buddies. I planned to see the Ferrari Factory as part of this trip. Since I am a Ferrari owner, there is an exclusive tour at the factory for owners. I knew that I had to set this tour up through a Ferrari Dealer. I first contacted Ferrari of Tampa, but they never called me back. A few days later, I tried Ferrari of Atlanta. Steven Eckhoff returned my call very quickly, and I told him about my situation. He sprung into action, getting me the application to my inbox immediately. After just a couple of hours, my private tour was booked. I can't recall the last time I experience such lightning fast service! I totally recommend this dealership, and I look forward to dealing with them again.

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Recommend Dealer
Yes
Employees Worked With
Steven Eckhoff
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Emily Gaither
February 05, 2014

"I would like to comment on another review made by someone..."

- mquinonesmd

I would like to comment on another review made by someone who thinks that just because a car was not purchased at Ferrari of Atlanta that the service is poor. My first Ferrari was a 355 spider purchased at Ferrari of Washington. I had it fully serviced at the Atlanta location. They NEVER showed any animosity about my purchase elsewhere and ALWAYS gave top notch service. As for requesting private records---private records are just that. As for the expense of keys----IT IS A FERRARI. And of course you have to PROVE you have a right to make a key before you can order one. That is clear from the Ferrari factory standards, not the service bay standards. I will give them all high marks because they always give great service. I have put an average of 18000 miles a year on my Ferraris over the last 9 years and am living proof that these cars can be ridden. My last one (a 430 spider) had 80,000 miles on it when I traded it in, and it sold off the floor with no problem!

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Recommend Dealer
Yes
Employees Worked With
Matt Luckie
December 10, 2013

"Steven Eckoff arranged for me to get a coveted position..."

- Carcommander

Steven Eckoff arranged for me to get a coveted position in the Ferrari drives school in Austin, TX. What an awsome experience. I have been to serveral drivers schools but none that compare to this experience. Great championship winning instructors that are constantly expanding your skills and comfort levels with personalized instruction. So much track time that I couldn't even use it all. A Ferrari has unbelievable performance that you will never get to experience anywhere other than a racetrack. The formula one track is the nicest racetrack I have been to. Very safe and wide. As you would expect from Ferrari, a very first class experience. The school far exceeded my expectations.

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Recommend Dealer
Yes
Employees Worked With
December 10, 2013

"When I received the invitation from Steven Eckhoff,..."

- lukelatimer

When I received the invitation from Steven Eckhoff, Ferrari of Atlanta, to attend the Ferrari Corso Pilota at Circuit of the Americas I was thrilled and interested to learn more. After I looked into the program i was on the fence due to the cost. I decided that it could be a once and a lifetime experience and had Steven sign me up. All I can say now is WOW! It was worth every single penny! Austin is a great city and the Four Seasons Austin is a great hotel! The hospitality extended to the students by the entire staff of Corso Pilota was top notch. Arriving at the track and seeing the cars took the experience to the next level! This is a true driving school! We were able to drive the California on the skid pad, 458 Italia and F12 Berlinetta on the F1 Circuit. There was plenty of one on one driving instruction. The instructors were very mindful of students limits and comfort level and tried to consistently increase our driving ability and comfort zone. The absolute best part of this school was the on track driving of the entire circuit in a 458 alone following an instructor in a 458. If you are an owner this experience will only deepen an already deep level of love and appreciation of Ferrari Automobiles. If you are not an owner you will quickly try and figure out which model and how soon you can have it! I cannot say enough good things about the experience! I expected a lot going into the school and had all of my expectations exceeded! This is a bucket list item for any car person!

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Recommend Dealer
Yes
Employees Worked With
August 31, 2012

"I own a 2006 Ferrari F430. The car was not purchased at..."

- dachtor

I own a 2006 Ferrari F430. The car was not purchased at this dealer so I can't comment on the salespeople. However, since purchasing this car, I have requested the following: 1) service history at this dealer on the car (it had a long service history there). I was told they can't share that info. 2) A pre purchase inspection - NO, they don't do this. 3) A post purchase inspection - NO, they don't do this. (they did offer to do an annual service for $950 and would tell me any trouble areas). 4) A few days ago I went to the dealer as I was in the neighborhood. I needed a 2nd key made. I walked up to the service counter and inquired about getting a key made and one of the 3 guys standing around by the counter doing nothing said to me in a very condescending tone, "Do you own the car? Do you have the title." There is a loan on the car so I explained that to him and he said, "Well Ferrari doesn't consider that ownership." As I tried to keep my cool, I asked, "well what do I need to do to get another key made"? He then explained the hoops I had to jump thru and that it would $850. Just thought I would share my experience with everyone. Apparently buying a Ferrari isn't enough to get quality service and respect at your local Ferrari dealer. Jeff

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Recommend Dealer
No
Employees Worked With
Don't know - service counter
1
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