I own a 2006 Ferrari F430. The car was not purchased at this dealer so I can't comment on the salespeople. However, since purchasing this car, I have requested the following:
1) service history at this dealer on the car (it had a long service history there). I was told they can't share that info.
2) A pre purchase inspection - NO, they don't do this.
3) A post purchase inspection - NO, they don't do this. (they did offer to do an annual service for $950 and would tell me any trouble areas).
4) A few days ago I went to the dealer as I was in the neighborhood. I needed a 2nd key made. I walked up to the service counter and inquired about getting a key made and one of the 3 guys standing around by the counter doing nothing said to me in a very condescending tone, "Do you own the car? Do you have the title." There is a loan on the car so I explained that to him and he said, "Well Ferrari doesn't consider that ownership." As I tried to keep my cool, I asked, "well what do I need to do to get another key made"? He then explained the hoops I had to jump thru and that it would $850.
Just thought I would share my experience with everyone. Apparently buying a Ferrari isn't enough to get quality service and respect at your local Ferrari dealer.