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Tim's Buick GMC of Prescott - Service Center

Prescott, AZ

2.2
6 Lifetime Reviews Review Dealership

6 Reviews of Tim's Buick GMC of Prescott - Service Center

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February 03, 2020

"trying to get to know our terrain"

- lenspiess

Alex did a great job of showing us about our Terrain,very friendly was a pleasure to work with,I would recommend him to everyone

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Recommend Dealer
Yes
Employees Worked With
January 30, 2020

"Returned our car with grease or oil all over the inside."

- wmikecameron

We have been waiting for four months for Findley GMC to do what they promised. Last August we took our new GMC Denali into Findlay GMC because the sunroof stopped working. It took them almost a month to repair the roof and that was alright, but they returned tour car to us it had oil or grease all over the back door panel, roof and on the back of the driver's seat. We called customer service immediately after they delivered our car to us. The manager of the customer service department told us he would pay to get our car detailed. Four months later we are still waiting. We have called three times since August leaving messages for a manager to call us and we have not got one call back. If their customer service department can't be trusted we would not trust the whole dealership! Sincerely Mike & Cheri

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Recommend Dealer
No
Employees Worked With
November 18, 2019

"Ripped me off"

- Laurie

I brought my diesel in to findlay to have them reprogram the DEF. They did, and 100 miles away, the DEF system malfunctioned again. Towed it back to them and they sold me a $1200 NOX sensor. (BTW, Google that-- it should have cost about $450). 100 miles later, the DEF system malfunctioned again. Of course, they wouldn't admit that nothing was ever wrong with the NOX system, and they certainly weren't refunding it or taking any responsibility. They "repaired" the DEF system, and 100 miles later, for the THIRD time, the DEF malfunctioned. My mechanic fixed it. I've bought 2 vehicles from this dealership. There won't be a third.

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Recommend Dealer
No
Employees Worked With
July 11, 2019

"The worst service department ever!! Customer Beware"

- Unhappy in Prescott

Findlay Buick GMC in Prescott Arizona has the worst most dishonest service department I have ever had the displeasure of dealing with. I have dealt twice with this department for my 2500 Sierra Denali diesel truck. The first time the oil change took almost 2 1/2 hours in which they tell you the have topped off the fluids including the DEF which they charge you for. I get in my truck and drive 100 miles and the light comes on that I need DEF so even though they charged me they didn't fill it. I called them why I was driving and the excuse was they had a new tech and he didn't know how to run the computer. I think he didn't know how to do his job I can see them filling the tank and not reporting it but reporting that you did something and not doing it I can't believe without knowing they could make money off every diesel owner by charging for the DEF they never put in. Second visit make my appointment for 8 am walk in at 7:45 and the run around looking for keys for a co-worker I was there for service a recall and a fix of the sunglasses holder garage door opener over head console that had come loose. The service guy tells me they will need the truck all day because they are backed up. I ask for an oil change and a loose screw and a recall he goes and tells me how bad he has it on how they can't keep service techs and is rude and condescending. To top this off when I call to log a complaint with GMC corporate they tell me he should have told me the recall cannot be fixed and that would leave me with an oil change and a quick fix of a loose screw. This service department is full of dishonest people that should not be representing GMC. Can't trust them so don't use them.

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Recommend Dealer
No
Employees Worked With
Cori King
September 04, 2018

"Body Work"

- ArizonaRocks

This guy knows nothing about vehicles. He doesn't know the name of car parts. I never got called back, I was never kept up to date on my vehicle. How does this guy even have a job?

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Recommend Dealer
No
Employees Worked With
Mark Godinez
Sep 18, 2018 -

Findlay Buick GMC Prescott responded

You are not anywhere in our records. Could you be more specific about when you came in and your vehicle? We would like to address this but have no way of doing so. Thanks.

July 09, 2018

"Service is excellent"

- Mark 0704

I bought my wife a new 2016 Chevy pickup two years ago. I've had several occasions to have some work done at Findlay's service department. The personnel there were very professional and proficient. It makes me really wish I had shopped there when buying last time. I'm looking at a new truck myself now, and I plan to give them every opportunity to sell me one. Thanks

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Recommend Dealer
Yes
Employees Worked With
Joe Almand, John McCulloch
Jul 10, 2018 -

Findlay Buick GMC Prescott responded

Thanks very much, Mark, for the coveted 5 Star review. We are happy that your Chevy is being well cared for by our Service department and are excited to show you the new GMCs! We also are happy to have earned your loyalty. Again, thanks for the review and we'll see you soon!

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