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Findlay Chrysler Dodge Jeep Ram

4.5

19 Lifetime Reviews

550 North Alberta Street, Post Falls, Idaho 83854 Directions
Sales: (208) 292-2450

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19 Reviews of Findlay Chrysler Dodge Jeep Ram

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June 24, 2019

"5 hour oil change"

- Jeepers

I scheduled an appointment about a week and a half in advance for an oil change and a tire rotation. I scheduled it on-line and added “other concerns” to the appropriate boxes. One of which was a couple of warning lights that came on from time to time. One is an electronic stability error, and the other a start/stop error, the last, but probably the most important, the middle seatbelt in the jeep has been stuck in the retracted position since I got the jeep. I arrived for my appointment 15 minutes early, at 9:15, with two dozen donuts, one for the service department, and the other for sales. I had such a great experience with the sales team, it was my way of letting them know, personally, that I appreciated everything they did for me. When I dropped off the jeep, I was told that it would be about 3 hours to complete. While I DEFINITELY wasn’t planning on wasting one of my very few precious days off sitting in the service area of a jeep dealership, I was willing to wait if they could solve these issues, or at least check them out and set up a service plan. Given the 3 hour wait, we called for a Lyft, and went to breakfast, and tried to make the most of our wait. My girlfriend was looking forward to coming back and test driving some vehicles, since she has been loving my JLUR. After breakfast, we wandered around the town and tried to find things to do with the remaining time we had. About 3.5 hours later, I received a call from the service department saying that their tech was tied up on “another job” and wouldn’t even be able to look at it for another hour. He also said that it would take about 3 hours, after he started, to run the diagnostics. I told him, I didn’t have an additional 4 hours to spend waiting, and he said, they were going to be closing soon anyways, so, I’d have to come back on Monday to pick it up, and I should find a ride. I told him I’d be back to pick up my jeep, and he explained they hadn’t even done the oil change, or ANYTHING that I asked to be done. He kept using the excuse “we only have a skeleton crew on Saturdays” I kept telling him to stop making excuses. I set an appointment at 9:30 more than a week in advance. They knew I was coming, what needed done, and how much time it would take. The professionalism of this service department is pathetic. The organization of the service department is non-existent. And the fact that they took 5 hours to do a simple oil change, and suggested I find a ride home, due to their lack of planning, is beyond incompetent.

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Recommend Dealer
No
Employees Worked With
Brett Pritchard
May 30, 2019

"outstanding service "

- RussellC

Findlay has provided a great experience with the purchase of my new 2019 Ram 2500 limited mega cab! could not find it anywhere so we ordered it just the way I want it and was nervous and anxious the Team there at Findlay did an outstanding job explaining everything and calming my nerves. If you are wanting a unique vehicle buying experience go to Findlay they wont disapoint!!!

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Recommend Dealer
Yes
Employees Worked With
cameron, brent,
December 10, 2018

"Good experience "

- Eagle2oiler

Had a real good experience working with Brittany and Rich on a used car for us. Thanks so much!! We really appreaciate the great vehicle.

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Yes
Employees Worked With
Brittany, Rich
June 02, 2018

"Good experience"

- Happy Grama

Great dealership, we were pleased with the service we received. Friendly staff, seemed t want to make purchasing a car a good experience. Would recommend.

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Recommend Dealer
Yes
Employees Worked With
Sierra,Warren
March 25, 2018

"Feedback on recent purchase"

- tk

Professional team of sales and service. Great recent sales experience and have a history of good service on all my Jeep vehicles. Really appreciate the quick oil change service...usually 45min in and out. Conner was new salesman but very professional...would recommend him

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Recommend Dealer
Yes
Employees Worked With
Connar Gunnoe, Sierra Serf, Gabby
March 03, 2018

"Straight shooter"

- Bighorn

Good organization and respectful people. Responsive to your needs and service oriented. Easy to deal with and fair on prices. Had a good down home experience with no high pressure.

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Recommend Dealer
Yes
Employees Worked With
Warren, Ron and Dick
March 01, 2018

"It was good. Everyone was helpful"

- Tammi

Matt was a good help and he did a great job. He answered all of are questions and yes he is staying in touch. I would tell everyone to go this dealership

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Recommend Dealer
Yes
Employees Worked With
Matt
February 27, 2018

"Great Experience "

- Jlong

The entire staff was very helpful, friendly, and knowledgable. They made the whole process of buying a new car super fast and easy!!! Thank you Gabby and the staff at Findlay!!!

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Recommend Dealer
Yes
Employees Worked With
Gabby
February 01, 2018

"I would not recommend this quick lube for any reason."

- Bocce

I would not recommend this quick lube for any reason because of my experience with my brand new car. I took it into the dealer for its first oil change which was my fault because I knew better. The lube person damage the oil plug and had to drill it out and without telling me put in a helix coil. When I went to do second oil change myself I found the helix coil cover up. We had to tow my brand new car to dealer at their expense and they had to completely replace the oil pan at their expense. The thing that disturbed me the most is they never told me about the helix coil and not once did anyone apologize for this gross negligence on their part. And when I went to pick up my car I saw the lube guy still working for them. I own a lot of cars and have learned through the years to avoid any quick lube.

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Recommend Dealer
No
Employees Worked With
Do not know name
January 31, 2018

"Perfect"

- Gator

You can't ask for better service friendly,fast and they explain everything in detail to you all in all great place wouldn't go anywhere else

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Recommend Dealer
Yes
Employees Worked With
Chelsea and ryan
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