First Team Toyota

I worked with Tommy Hancock. He made me feel very comfortable as well as the rest of the staff. Presented me with all my options without making me feel pressured. This is the second vehicle I’ve purc comfortable as well as the rest of the staff. Presented me with all my options without making me feel pressured. This is the second vehicle I’ve purchased from this dealer. I highly recommend. More

I walked in picked my car and paid cash for it. This dealer didn’t even call XM for me and transfer my services. The sales person even argued with me that it was not necessary to do that. Therefore I pa dealer didn’t even call XM for me and transfer my services. The sales person even argued with me that it was not necessary to do that. Therefore I paid 2 bills. There is nothing good much less exceptional about this dealership. Service dept is lax and a real nightmare. It’s manager doesn’t even know what is going on. Will be selling this car soon but I will never ever buy another car from First Team again!! More

Loving my truck Easiest car purchase ever made! Mike McCoy worked with me until I found the Tacoma I wanted. He was pleasant, informed and made the process go as smo Easiest car purchase ever made! Mike McCoy worked with me until I found the Tacoma I wanted. He was pleasant, informed and made the process go as smoothly as possible. More

Worst customer service and inadquate vehicle repair. I would never purchase or recommend anyone purchase a vehicle from First Team Toyota. Every time I have taken my vehicle in for any type of car inspec I would never purchase or recommend anyone purchase a vehicle from First Team Toyota. Every time I have taken my vehicle in for any type of car inspection/repair, when I get it back I am presented with a new problem that I DIDN'T have prior to taking it in for service. The worst part is that the service rep doesn't returned my calls, acted as if my concern for my proper car repair was aggravating him, and communicated to me with a negative attitude. When we did communicate I remained courteous and polite but in return I was spoken to with a frustrated tone and he even had the audacity to say "You're the one with the broken vehicle, we are trying to fix it!" I have purchased 5 vehicles in my lifetime from various dealerships on Western Branch Blvd. and I have never experienced anything like this, the customer relations and poor car service that I've experience at First Team Toyota. More

Too unreliable,strange customer relations. In dealing with First Team dealerships twice,I've learned not to deal with them at all.The first time I tried to buy a car (a used Mustang) from them In dealing with First Team dealerships twice,I've learned not to deal with them at all.The first time I tried to buy a car (a used Mustang) from them at their First Team Honda dealership,they raised the price by $2000 between the test drive and when I got back home to consider the deal.They denied the price rise,and pestered for 3 months for me to buy the car at the higher price.Not very likely.Recently,we test drove a dodge ram truck at First Team Toyota and found that it fit our needs perfectly.We told them we liked it and would arrange the money over the next two days.By the time I returned,they'd lowered the price for another customer(which they wouldn't do for us) and sold it to the other customer.Great guys to avoid.I've learned my lesson,and am telling others about the dealer's games.There are much better people out there to deal with. More

Be Cautious! This dealership promised me a feature that was not present on a vehicle to get me in the door. They did not provide a Carfax and I later discover This dealership promised me a feature that was not present on a vehicle to get me in the door. They did not provide a Carfax and I later discovered the vehicle was involved in a previous accident. It also smells like smoke and the odor will not go away. I’ve asked them for assistance in finding a new vehicle and they refuse to respond to emails and phone calls. They also have no return policy on vehicles. Be cautious in dealing with them….. More

"Happy Customer" Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer servi Dan Toner was very professional and dedicated to making sure not only was I getting what I desired, but also what I could afford. Great customer service around the board. I'm so glad God led me to "First Team Toyota." More

Came in for an oil change Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do k Took my car to get an oil change. Get in my car and the check engine light, VCS light and my Track light was in. Don’t know much about cars but I do know that those lights should not be on after an oil change. After driving half way home and having to take my car back to the dealership twice. I’m very unhappy and my whole morning spent driving back and forth. Been coming here for years. Will not be coming back More

No pressure from Dan Toner We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the We just bought our 2017 Camry and couldn’t be happier. Dan was very nice and answered all our questions. He was not pushy or over bearing. He made the experience easy and more enjoyable than we expected. More

Dan Toner Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the b Great service. Friendly atmosphere. Great prices. Excellent cars. I love the perks you get with the car. They work with you to make sure you get the best deal More