Jeremy Brown and the entire Fitzgerald Toyota team provided an spectacular service on all fronts! I purchase quite a few cars and trucks so I know what a good experience is. In fact, your team has won me over should I be in the market for a Toyota or Nissan in the future.... I have no need to shop around or approach multiple dealers... just going to contact Jeremy.
So, what made my experience so good?
1. I was busy with work and life: Jeremy quickly emailed me the requested info (OTD price quote with breakdown) on Thursday, 04 Feb 2021.
2. I spoke with Jeremy and bought the car in less than five minutes... the quickest sale ever;
3. Jeremy worked with Joel to give me a very good trade-in value;
4. Jeremy and Eric worked my financing in less than thirty (30) minutes that same evening;
5. When I arrived at the dealership the next day, I was warmly greeted by another salesperson who was helping other customers;
6. Travis Bitner was so gracious in his welcome and assistance at making me feel at ease in a new environment. He shepherded me throughout the sales process in person;
7. Michael White did a great job at making me feel like a valued customer. There was a slight flaw with the vehicle but he worked immediately and diligently to resolve the problem;
8. Eric Herzog was a joy to work with during the F&I process.
I also really liked the dealership: it felt like a family-oriented business - humble and modest, and truly customer-focused; not like a modern, big-box dealership that moves customers in and out like cattle ;)
Thank you for creating such a great team. I’m positive that I will be a repeat customer time and again.