Five Star Chevrolet - Service Center

UPDATE TO MY EARLIER REVIEW! On 7-31-2023 I was contacted by John the General Manager of Five Star in Florence SC. I explained the bad experience I had with the service departm On 7-31-2023 I was contacted by John the General Manager of Five Star in Florence SC. I explained the bad experience I had with the service department last week. I even explained the comments I had been made aware of that were circulating around the community from someone in the service dept about me being bard from the property. John assured me I was never bard from the property and that he would have that issue correct. He asked if he could call me back once he looked further in to the issue. John returned a call to me a short while later and explained the issue was resolved and that no other issues would arise from this. He then stated they were going to issue me a refunded amount on my service bill and would have that sent to me immediately. I did have a bad experience with the service department and employees in the service department, but the General Manager John was very understanding, polite and provided me the best customer service I have ever gotten at Five Star! So I want to thank John, the General Manager, for his time and getting a bad experience correct! If you need assistance at Five Star call John! Showing 167 reviews July 28, 2023 Very poor service. I took my GMC Sierra in that would not start. Travis that checked me in told me they were not busy at all and would check my truck Monday after noon or Tuesday morning. I called Tuesday and took me till 11am to reach Travis. He stated that they were very busy and would check it when they could. I felt he lied to me because the day before he stated they were not busy. I was very up he asked if I wanted a supervisor to call me. I stated yes. The supervisor called me and during the conversation I told a friend to keep recording, NO I WAS NOT RECORDING OUR CONVERSATION, who was video recording some issue at my home. The supervisor told me I did not ask to record him and hung up on me. I called and spoke to Justin who said he was second in charge at the location and explained I was highly pissed that I was hung up on! I explained the who situation and told him I could always come stand on the sidewalk and hold up a sign expressing the issue I was having for everyone to see. He asked for my name and number and said he would call me right back. He called about 10 mins later and stated my truck would checked the following morning but he could not promise when it could be repaired. Wednesday morning the supervisor that hung up on me called me and stated the wiring harness to my starter was broken and that they had one in stock and could repair it that day at roughly 672.00. I had no choice and stayed to fix it. I felt it was suspicious that they had a harness in stock for a 2014 GMC Sierra truck. I paid the bill and after getting home had a fried that is a mechanic check the work they said the repaired by putting a new harness on. It was found that NO NEW HARNESS was installed. Just a small wire was spliced in to the old harness. The mechanic that check what was done at Five Start stated that was about a 5 to 10 minute fix. The part they used on the bill was $60.22 and the labor was 547.00. 607.22 before tax! If the supervisor stated a new WIRING HARNESS was being installed why was just a small wire spliced in. This is totally unacceptable! When I picked up my vehicle the man that handled the transaction was very short and made uncalled for comments! I was also told by friends that the employee that worked on my truck has been telling other people in our community that the reason the bill was so high was because I had an attitude on the phone with the supervisor and that I had be bard from the property and if I returned I’d be arrested. When I picked up my vehicle no Law Enforcement officer responded and advised me I was not allowed to return to Five Star property. So apparently the employees of Five Star are trying to ruin my reputation. I will never do business with that company again! And I urge you not to either! LESS More

Great service, great staff, quality work, quick and efficient, would recommend to any new Chevy owner. efficient, would recommend to any new Chevy owner. More

Dealership very accessible from my home. Consultant very courteous and responsive to my needs. Work was done in timely fashion and car was returned on time. Consultant very courteous and responsive to my needs. Work was done in timely fashion and car was returned on time. More

Customer was excellent work done in timely fashion was very satisfied with work completed .Greatly experience very satisfied with work completed .Greatly experience More

Had my 2021 Silverado serviced today. Doug was AMAZING. Great customer service. Great employees like you makes companies stand out. Thanks Five Star for hiring Doug. Doug was AMAZING. Great customer service. Great employees like you makes companies stand out. Thanks Five Star for hiring Doug. More

Very easy to work with and extremely nice , well organized dealership. Would definitely refer others to this dealership organized dealership. Would definitely refer others to this dealership More

Customer service was great. They showed great concern when I asked about the service I needed. They advised me if any upcoming service that I may need They showed great concern when I asked about the service I needed. They advised me if any upcoming service that I may need More

The cost of repairing your car is just too high. The wait tines are good. The wait tines are good. More

Scheduling my service was extremely easy online, and even arriving a little early, they took my vehicle back to the garage immediately. Service was very fast. arriving a little early, they took my vehicle back to the garage immediately. Service was very fast. More