Five Star Ford Dallas - Service Center

DO NOT BUY FROM HERE. I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting th I have never encountered such incompetence within a company as a whole. The Service and the Finance Departments are the worst and after contacting the department's leadership I understand why. They do not return calls, they do not do what they say they are going to do. Please, save yourself any wasted time and frustrations as this is what this dealership will cause you, utter anger, wasted time, and no resolution. Total Incompetence. More

Mo Valentine has taken great care of me with maintenance of my 2022 Ford Bronco. I feel like I have my own personal service concierge. Thanks Five Star Mo!! of my 2022 Ford Bronco. I feel like I have my own personal service concierge. Thanks Five Star Mo!! More

Vince G. is the absolute best Service Advisor. Called him on two separate days and he got my vehicle into the shop and out within hours. Took the time to expl is the absolute best Service Advisor. Called him on two separate days and he got my vehicle into the shop and out within hours. Took the time to explain the work techs did, and not be condescending because I am female and asked lots of questions! Great job Vince!! More

Mo Valentine was extremely helpful to me today! The experience was hassle free and he understood. how to help me in the best way possible. Excellent service thanks to Mo Valentine! The experience was hassle free and he understood. how to help me in the best way possible. Excellent service thanks to Mo Valentine! More

Anthony Saenz should teach classes in customer service. Before finding this gem of a man, I contacted 4 other Ford Dealerships trying to get a phaser issue in my 3.5 eco F150 fixed. Other dealerships repea Before finding this gem of a man, I contacted 4 other Ford Dealerships trying to get a phaser issue in my 3.5 eco F150 fixed. Other dealerships repeatedly told me it would take weeks to have my truck looked at, and even more to get it repaired. When I called Five Star Ford of Dallas, I was lucky to be transferred to Anthony Saenz. He clearly understood my concerns and treated me like I was his only customer. Throughout my service experience, Anthony kept in close contact with me, updating me at least once per day. All in all, it was repaired in a few days and I’m through the roof sold on my experience with Five Star Ford of Dallas and Anthony. If I ever move out of Dallas, I will drive across the country to see him and have Five Star do all my repairs. I don’t know the mechanic who worked on my truck, but he/she did a fantastic job, and it runs and sounds better than when it was new. Thank you for the best service experience I’ve EVER had in a dealership, Anthony. I hope someone at your dealership sees this and realizes how great you are. Thanks again and best regards, Ron Herman P.S. See you next time. More

EXCELLENT SERVICE AS ALWAYS! !! THANK YOU MR. PRESTON CARPENTER FOR YOUR PROFESSIONAL ADVICE AND ASSISTANCE. !! THANK YOU MR. PRESTON CARPENTER FOR YOUR PROFESSIONAL ADVICE AND ASSISTANCE. More

This was my first service visit to Five Star Ford after moving to the area. My service representative, Jennifer Talley, was a pleasure to work with from start to finish. Jennifer kept me updated on the p moving to the area. My service representative, Jennifer Talley, was a pleasure to work with from start to finish. Jennifer kept me updated on the progress of my car and even facilitated my pickup of the auto prior to the warranty company payment for the work done. It was my Son's car and he was in a rush to get back to school. I appreciate the communication, flexibility and quality service I received at Five Star Ford and will most certainly return. More

I brought my car here because of a recall it had, they fixed it in a couple days and it was fine. I thought it all went good, next thing you know, my key fob doesn’t turn at all with the key unless I need fixed it in a couple days and it was fine. I thought it all went good, next thing you know, my key fob doesn’t turn at all with the key unless I needed to apply pressure. I took it back again, they fixed it for free cause it was obviously what they did that caused it. Next thing you know, my car stops locking and my driver door key fob broke or some thing. I debated going back to Five Star Ford because for one, MY CAR KEEPS MESSING UP after they fix something totally unrelated. Since it’s their fault, I decided to take it back on Thursday of this week, not only was there something completely new wrong with my car, but they wanted to charge me for it. Not only is this frustrating but so messed up because my car was perfectly fine before I even took it for the recall. This place xxxxed up my car on purpose for me to keep going back. I spoke to the service guy who has been “helping” me since I first brought it back, his name is TONY, and after telling him I would just take my car elsewhere instead of fixing it there, he told me yesterday afternoon I could come in today, on a Saturday, to pick up my car and pay 165. I have to leave town this weekend to go to Mexico for a funeral and he was aware, yet didn’t tell me there was a certain time I had to come by. I pull up at 5:10 and no one can help me, and says that I can’t do anything because he didn’t leave my key there. There’s no words that can describe the disappointment and regret I have for bringing my car to this dealership. I will definitely be back to pick up my xxxx car and never come back. For anyone getting recalls for their car or need any service done here, DO NOT CHOOSE THIS FORD DEALERSHIP. They screwed me over and took advantage of me being young. Please AVOID this place at all cost. More

BUYER BEWARE. ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel ....... We purchased a 2022 with a 5 yr. ext. warranty and the service has been far less than acceptable as the Service department has made us feel as though we are an inconvenience to them as we have had our truck in twice for an issue and each time they had our truck 2-4 weeks. After having our first experience with the Service Department we spoke with the Service Director and got an apology as well as we will be better going forward. Well going forward was not "better" as we had to return our vehicle for the same issue and the Service Representative Steve was rude and lazy (downplays issue instead of trying to resolve) and attempted to be condescending when speaking with us about the service. However, Steve ran into the wrong consumer as my husband quickly let me know that we would not be spoken to unprofessionally. Also, there have even been times when Steve blatantly ignored our verbal greetings and phone calls when we came in for service. Now people have bad days but this email comes from multiple visits, not 1 or 2 encounters. In summary, we still have the same issue remaining, from the first service visit and we are very disappointed and disillusioned with the Service Department as we do not see our future visits being better, which is unfortunate as we have a 5-year warranty with Ford and this dealership is the most convenient. I hope that someone will read this and understand what they could be buying into with the company. More