I bought an Escape in 2013. I can honestly say I bought my first lemon. After an engine, both front axels, 3 transmission repairs, 4 recalls I was at my wits end. So when the transmission started slipping, 4 weeks ago i tried to get it repaired at three local shops. No one would touch it because it was a problem transmission and they said I should get Ford involved. I took my car in and drove it with the Service Manager. One more time he told me that there was nothing different than others he drove. Two weeks later the transmission would not go into gear. I took it in and told John to get it up and get Ford involved. I wasn’t driving it any longer. He gave me an Edge loner. So John calls me and starts down the path that I needed a new transmission and he had quotes, and that the front axel was causing the transmission to leak. The axel that was replaced. Unbeknownest to John Becky called me and started talking about selling the Escape to them. John never mentioned Ford, never discussed the problems that they had had with my transmission, just wanted to get the next service sale. Didn’t listen to a xxxx thing i said about the LEMON I HAD. I feel so cheated by the Service Dept, that if i thought i wouldn’t go to jail, i would spend a day kicking ases up there. THEY ARE THIEFS IN THE SERVICE DEPT.
Setting them aside, Becky and i worked a deal where i could stuff the lemon and buy the Edge i was driving. She was top shelf! Best car sales person I dealt with anywhere.
The moral of my story is Becky was able to help me dump the lemon and move on. If she hadn’t, i would still be fighting with Service.