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Five Star Ford Plano - Service Center

4.6

35 Lifetime Service Reviews

4400 West Plano Pkwy, Plano, Texas 75093

35 Reviews of Five Star Ford Plano - Service Center

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July 31, 2018

"Collision Service was A+++"

- KevinH

I had an accident back in late June. I brought my car into the dealership's collision center and I couldn't have been more pleased with how Paul Leidy looked out for me throughout the entire process. He was extremely friendly, helpful, and informative. I would highly recommend taking your vehicle here for their collision service. Everyone I dealt with in the collision center was great, I just dealt with Paul the most.

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Recommend Dealer
Yes
Employees Worked With
Paul Leidy
Aug 01, 2018 -

Five Star Ford Plano responded

KevinH, It is never easy being in an accident and our team was happy to help ease some of the stress. Thank you for taking the time to share your experience with our collision staff, Safe travels, Bryan Garrison, Collision Shop

June 06, 2018

"AMAZING Paint & Body Shop Team directed by Bryan Garrison."

- Shelby GT owner

Good Morning. I wanted to let everyone know how extremely happy and satisfied I am with the high level of quality, workmanship and attention to detail that Bryan Garrison's entire Paint & Body team demonstrated on this repair. After experiencing some damage to the front edge of the hood and front bumper on my 2008 Shelby GT, I started researching local shops. Ultimately, I was referred to Sam Pack's Five Star Ford by Aaron Shelby, a family friend. From the beginning, my service adviser, Danny Campbell took fantastic care of me and my vehicle. He assured me that his shop would work their hardest to restore my car back to its original glory. He also kept an open line of communication throughout the entire process. The Paint & Body team at Sam Pack's Five Star Ford - Plano provided nothing less than the world-class service I expected. - R. Flores

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Recommend Dealer
Yes
Employees Worked With
Danny Campbell and Bryan Garrison
Jun 07, 2018 -

Five Star Ford Plano responded

Mr. Flores, We all share your special connection to the Shelby GT and we love hearing you were satisfied with the repair. Please let us know if you have any questions at 972-985-3600. Stay touch and we hope you continue to love your car. Thank you, Keith Drake, Service Director

April 03, 2018

"Collision Center"

- Lisa Steele

Best in the STATE!!! I was kept informed every step of the way. Bryan Garrison made sure my truck was fixed right without any short cuts and I was given daily updates by email and most of the time by phone too. Service like this is extremely hard to find. We will always come back to Five Star Ford Plano for our needs. Thanks Bryan and Staff for all you did to repair my truck and make the experience so much better than it could have been else where.

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Recommend Dealer
Yes
Employees Worked With
Bryan Garrison and Danny in the body shop
Apr 04, 2018 -

Five Star Ford Plano responded

Lisa, Doing the job right the first time is beneficial to all of us. Thank you for recognizing the efforts of Bryan, Danny and our team at Five Star Ford Plano. We look forward to continuing to take care of your truck. Take Care, Kip Mikeman, Collision Director.

December 03, 2017

"Great service Department"

- F250girl

I drove my F250 into the service department late afternoon Friday with no appointment. My battery was corroded and I was worried about my brakes due to heavy loads plus an oil change was past due. They checked battery, brakes and did oil change all by late afternoon plus said all good on parts. HONESTY and quick service without an appointment were really appreciated. My battery was cleaned, oil changed and truck washed like new! Fantastic!

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Yes
Employees Worked With
David Perez-mechanic per bill statement, ROBBIE BUTLER
Dec 04, 2017 -

Five Star Ford Plano responded

Five Star Ford Plano said on 10/04/2017 08:49 AM Thanks for your feedback. We appreciate your comments regarding the customer service provided by the service department. You are a valued customer at Sam Pack's Five Star Ford Plano. Please call us anytime regarding any car care needs you may have. Thank you, Michelle Larson, CRM, 972-985-3600.

November 03, 2017

"Service Department is very good."

- CraftyTxGal

Eddie in the Service Department took very good care of me. I had an issue and he test drove it with me in the car. Even though we could not get the car to do it again, he went ahead and had the service team check the car. The best part, it was free. The shuttle service is great too! Kudos to my morning driver Pat!

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Recommend Dealer
Yes
Employees Worked With
Eddie Sauceda and Pat (driver) shuttle service.
Nov 07, 2017 -

Five Star Ford Plano responded

CraftyTxGal, it was our pleasure to help you out. If you continue having issues, please stop back. Thank you for stopping by Sam Pack's Five Star Ford in Plano, Don Baxter, Service Manager, 972-985-3600.

October 03, 2017

"Went Above and Beyond"

- av8r5.0

Chris went above and beyond to get some performance modifications installed on my Mustang. He met me at the dealership so that I could drop off the car on Sunday night and gave me updates of the process along the way. Afterwards, he walked me through some of the differences I would notice with the modifications.

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Recommend Dealer
Yes
Employees Worked With
Chris Sloat
Oct 04, 2017 -

Five Star Ford Plano responded

Thanks for your feedback. We appreciate your comments regarding the customer service provided by Chris Sloat and will certainly pass them along. You are a valued customer at Sam Pack's Five Star Ford Plano. Please call us anytime regarding any car care needs you may have. Thank you, Chuck Kramer, GM, 972-985-3600.

September 20, 2017

"#1 Customer Service"

- nick f

I've been fortunate to work with Chris the last few times I've taken my truck in for any work needed. With every experience, he always looks out for the customers best interest. He'll let you know honest recommendations on what needs to be done and what could potentially wait. His timing estimates are pretty spot on which is a big help for times when you need to plan your day and when more time may be needed, he works to help you find solutions. Taking your vehicle in for service can be an adventure because you never know what you'll hear but getting someone that looks out for you and provides a painless experience is a big help.

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Recommend Dealer
Yes
Employees Worked With
Chris Sloat
Sep 21, 2017 -

Five Star Ford Plano responded

Thanks for your feedback Nick. We appreciate your comments regarding the customer service provided by Chris Sloat and will certainly pass them along. You are a valued customer at Five Star Ford Plano. Please call on us anytime regarding any vehicle care concerns you may have. Thank you, Chuck Kramer, GM, 972-985-3600.

August 27, 2017

"Excellent Service After the Sale"

- Car Salesman's Daughter

It's easy to fall in love with your new Ford. After the honeymoon, when it's time for an oil change/maintenance visit, you want to be treated like you're special. The Service Department here really delivers. And if you're fortunate enough to exoerience the level of service delivered by Christopher Sloat, you'll never take your Ford anywhere else for service.

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Recommend Dealer
Yes
Employees Worked With
Christopher Sloat
Aug 28, 2017 -

Five Star Ford Plano responded

It's great to hear Chris continued the honeymoon of owning a new Ford for you, Car Salesman's Daughter. We appreciate you and your business and hope to keep you in love with your car for years to come. Thanks for choosing Five Star Ford Plano, Don Baxter, Service Manager. 972-985-3600.

July 21, 2017

"Service Department is the worst I have ever experienced"

- unhappy ford customer

The service from this dealership is the worst I have ever experienced. Starting with there on line appointment scheduling. I went through the whole process 2 times trying to setup and appointment and it just ended up being a waste of time. I didn't get confirmation back and no follow up from the dealership. I tried calling the dealership and always get voice mail, the first time I left a message I got a call back 2 days later and they could not schedule for several days. the next time I called they called back several hours later, set up and appointment and I took my truck in. I have been trying to get a status for the past 2 hours no one will answer the phone except the receptionist and no one calls back from the voice mail. I tried calling the Service Manager, went straight to voice mail. tried calling the General Manager rang 20 times and never answered. If I could give a negative rating to this company I would. Not Happy and will never buy another car from them

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Recommend Dealer
No
Employees Worked With
Bridgette
Jul 27, 2017 -

Five Star Ford Plano responded

Hello, Just wanted to thank you for taking your time to let me know of unprofessional service you received on your visit last Friday, none of this should happen. I will be getting with IT to try to resolve the on line apt issue and also the phone issues. Beyond that there was a lot of communication issues internally that failed and we have a lot of work to do, I sincerely apologize to you and assure you this is not our normal operating procedure. Bridget felt so bad about the whole debacle unfortunately some of it was beyond her control. If there is anything we can do to try to earn your trust and future business I would certainly appreciate the opportunity. Once again thank you for your time and we do appreciate your business. Sincerely, Butch Okrusch .

Aug 05, 2017 -

Five Star Ford Plano responded

Five Star Ford Plano said on 07/27/2017 08:18 AM Hello, Just wanted to thank you for taking your time to let me know of unprofessional service you received on your visit last Friday, none of this should happen. I will be getting with IT to try to resolve the on line apt issue and also the phone issues. Beyond that there was a lot of communication issues internally that failed and we have a lot of work to do, I sincerely apologize to you and assure you this is not our normal operating procedure. Bridget felt so bad about the whole debacle unfortunately some of it was beyond her control. If there is anything we can do to try to earn your trust and future business I would certainly appreciate the opportunity. Once again thank you for your time and we do appreciate your business. Sincerely, Butch Okrusch

June 30, 2017

"Great Service"

- Terry B

Had a great experience and this was my first time to use Five Star Ford Plano for service on my car. They found a nail in one of my tires and let me know about it and what they could do and how long it would take and that was great. Plus love that the complimentary car wash comes with the service.

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Recommend Dealer
Yes
Employees Worked With
Eddie Sauceda
Jun 30, 2017 -

Five Star Ford Plano responded

Welcome to our dealership, Terry! Thank you for the 5 star review and we hope to see you again. Thanks, Don Baxter, Service Manager. 972-985-3600.

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