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Flagship Motorcars of Lynnfield / smart center Lynnfield - Service Center

4.5

128 Lifetime Service Reviews

385 Broadway, Lynnfield, Massachusetts 01940

128 Reviews of Flagship Motorcars of Lynnfield - Service Center

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July 12, 2018

"The service department is damaging the luxurious brand "

- Basel88

If you really want to be treated like a Mercedes benz customer please go somewhere else. The service department is horrible. I have brought my car for regular maintenance few times. Last time my car was hit and my window shield was broken. Not only I didn't get an apology but also the service manager "Michale" screamed at me in front of everyone. I was yelled at, humiliated and my car was not eventually serviced. I have tried to get in touch with the general manager Paul for few times. I complained to Mercedes benz USA and I'll keep complaining and doing everything in my power until I get the apology that I deserve. I do not want any compensation I only want an apology. I can't wait to return my lease to get BMW. This delearship truly damaged Mercedes Benz brand

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Recommend Dealer
No
Employees Worked With
Mike Hannafin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 21, 2018

"Terrific"

- Doug Brendel

Terrific experience with Dan Smith as my service adviser. He kept me informed, he was conscious of my schedule, he was cheerful and upbeat throughout.

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Recommend Dealer
Yes
Employees Worked With
Apr 23, 2018 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you Doug for taking the time to give us your feedback on your positive experience with us! Best, Paul McDaniels, General Manager.

February 24, 2018

"Intelligent experienced service leader"

- Edspirit76

I have had excellent service from Al His judgement is trusted I have owned 6 Mercedes and will stay with Al and his service manager Mike Hannifin Ed Cloutier

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Recommend Dealer
Yes
Employees Worked With
Mike Hannafin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Al Swirka
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Richard Militello
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Feb 26, 2018 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you, Ed, for your review and compliments to our team! Best, Paul McDaniels, General Manager

December 31, 2017

"The entire service rep staff is top notch."

- gjmarkos

Grace was the service rep on my first purchase from Flagship. From the first moment, Grace displayed appropriate concern and commitment to making me (and I am sure made every other customer) feel like a VIP. I was pleased to find that the other reps I have dealt with on my next few purchases; Al and Nate, were every bit as personal, professional and committed to customer satisfaction as Grace. Management deserves much credit for hiring these great staffers and maintaining the culture.

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Recommend Dealer
Yes
Employees Worked With
Grace Cosco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nathan Haugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Al Swirka
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nick Ioannidis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 01, 2018 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you for your review! Your experience is important to us, and it is wonderful to hear that you really enjoyed working with our team. We value your business and hope to see you again soon! Happy New Year! Paul McDaniels, General Manager

October 04, 2017

"Julia"

- Automence

Professional, down to earth, cordial, awesome. Knowledgeable of Automotive Business and an asset to her colleagues. Well informed, advised and insight of all around craft.

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Recommend Dealer
Yes
Employees Worked With
Julia Lisa Papagno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 05, 2017 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you for taking the time to recognize Julialisa. She is certainly as asset to our team and I will be sure to pass along your recommendation. Best, Paul McDaniels, General Manager

June 20, 2017

"Experiences "

- Destiny7

Good guy, evaluation was according to time, not accurate on my report of testing. Came in on interview. Testing believe was accurate but not my results by attendant.

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Recommend Dealer
Yes
Employees Worked With
June 07, 2017

"started poor but finished strong"

- nick121222

What started as a complicated and combative situation ended up being smoothed out by the people at the service department of the dealership with some persistency and hard work. My experience went from sub par to one of good standing so I give it a fair overall experience

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Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Daniel Smith
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 21, 2017

"Exceptional Customer Service!"

- bwee

Brought my Mercedes E550 for service at Herb Chambers Flagship Motorcars of Lynnfield and Peggy Markos was nothing but the best and constant professional. Peggy stayed in contact and updated me the whole time while my car was in service. She went above and beyond to make sure I was happy with the quality of work was done to my pride and joy. I truly appreciate employees like Peggy Markos and Grace Cosco at Herb Chambers Flagship Motorcars of Lynnfield. Sincerely, Brian W.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Margaret Markos
Apr 21, 2017 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you, Brian, so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Paul McDaniels, General Manager

March 30, 2017

""Outstanding""

- Brian C.

Outstanding experience long after the sale, This dealership goes above and beyond at every opportunity there given Sales, Service and Parts. You get treated with the same respect whether your ordering a 57.97 part, having your car serviced or purchasing a new Mercedes. On the way to work my wife experienced one of those "New England potholes" and was stranded roadside 56 miles from the dealership with one call to Nathan Haugh in service she was all set, he offered to have a loaner car brought to her location and had a truck to her in 35 min. the car was delivered to the dealership and fixed that day, during this process she received two phone calls as well as two text updates on the tow trucks ETA, and making sure she was all set. Empathy and genuine caring can't be taught in a classroom or seminar, this Dealership and the people who represent it are by far the best. in the business.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Haugh
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 30, 2017 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

We really appreciate your kind words about you and your wife's experience with Nathan. I'm so glad to know he provided you with 5-Star service. Words like respect and caring are what we strive to provide all of our guests and I'm so happy to know that was reflected in your experience. Thank you for your business and please let us know if we can be of further assistance. Best, Paul McDaniels General Manager

March 27, 2017

"Excellence "

- Tough Sell

Could not be more pleased with Flagship! From day one to service intervals the people are real professionals! Made my experience a true pleasure. Real pros all around. Thank you!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paige Babcock
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Julia Lisa Papagno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 28, 2017 -

Flagship Motorcars of Lynnfield / smart center Lynnfield responded

Thank you for sharing your review! I'm so pleased to learn that Julialisa, Paige and Dan have made your visits a true pleasure. Thank you again and we look forward to the opportunity to serve your automotive needs again in the future. Best, Paul McDaniels, General Manager

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