Flatirons Subaru - Service Center

Great for new car sales, but absolutely horrible service department. I made an appointment and took my car in for a simple oil change, which was really just an overall terrible experience. I was there clos department. I made an appointment and took my car in for a simple oil change, which was really just an overall terrible experience. I was there close to two hours in the middle of the day on a weekday. The service advisor never called me to tell my my vehicle was ready and didn't bother to fill out the inspection form nor did he take the two minutes to even go over it. For all the money spent on the waiting room, it seems like ownership and management would spend a little more time monitoring the horrible customer service this service department gives. I am actually in the market for another vehicle, but I will go to a different Subaru dealership that actually cares about customer experience not just the appearance of the lobby. More

Thanks to Julian Gonzales for great customer service, keeping me informed and answering tons of questions I had. Thanks again! keeping me informed and answering tons of questions I had. Thanks again! More

Julian Gonzales was fantastic to work with and very professional. He kept me informed along the way and was very responsive. He provided excellent customer service. professional. He kept me informed along the way and was very responsive. He provided excellent customer service. More

I have been bringing my 2006 Forester here since arriving in Boulder in 2010. This service department has always provided the highest level of respect, transparency, and quality of service, both in repairs in Boulder in 2010. This service department has always provided the highest level of respect, transparency, and quality of service, both in repairs and in customer service. Jen Ruby has been taking care of my and the Blubaru these past couple of years, and I couldn't be happier with the job she does. Thorough, responsive, reliable, explains things, communicates well with the mechanics, getting me the best coupons available--all of it. Top notch service--I'll never go anywhere else! More

When I get service at Flatirons Subaru I know it will be top quality and care. The service department is welcoming and has excellent communication throughout the day. They set me up with a loaner vehicle da top quality and care. The service department is welcoming and has excellent communication throughout the day. They set me up with a loaner vehicle day-of because my service was going to take all day. Jen Ruby took me through each service, what it entailed, and the price. She was very responsive to texts which made the whole process move super smoothly. I wouldn't bring my Subaru anywhere else. More

I had to replace the transmission and axle in my car and Cesar Valdez and Ryan Nuckles facilitated the process through their kind customer service and extensive expertise. My long history of loyalty and ex Cesar Valdez and Ryan Nuckles facilitated the process through their kind customer service and extensive expertise. My long history of loyalty and experience with this location assured me I’d be in good hands. More

I worked with Rachel Volesky for my Forrester's 120,000 mile service. She was super helpful with all of my questions and did not flinch when adding a timing belt replacement got added to the service. I w mile service. She was super helpful with all of my questions and did not flinch when adding a timing belt replacement got added to the service. I was provided a loaner car and Rachel was very good about communicating during the service. I had to bring the car back for a couple of minor things and Rachel made sure that they were taken care of (quickly). I would be happy to work with Rachel again. More

I brought my Outback for service and was helped by Rachel. She has helped me in the past. I always appreciate her sense of humor and attention to detail. The service was outstanding! Rachel. She has helped me in the past. I always appreciate her sense of humor and attention to detail. The service was outstanding! More

I always get good service from Flatirons Subaru. I have been going to them since 2007. At my most recent visit the service advisor Rachel V. was very helpful. I have been going to them since 2007. At my most recent visit the service advisor Rachel V. was very helpful. More

Tremendously helpful! Kelsey and Morgan took care of my vehicle ASAP and handled everything with speed and professionalism. Kelsey and Morgan took care of my vehicle ASAP and handled everything with speed and professionalism. More