Well, were to start about this nightmare...Today
10/28/2021 I took my Subaru Outback 2020 to Flatirons dealership in Boulder and unfortunately I had the bad luck to deal with one of the employee at
10/28/2021 I took my Subaru Outback 2020 to Flatirons dealership in Boulder and unfortunately I had the bad luck to deal with one of the employee at the front desk, Rachel Volesky, who doesn't even know the cars that she dealing with. Unfortunately for her, I KNOW CARS.
Let's start from the beginning. As I said I took an appointment for service and because I brake the fog light and the bumper hitting an animal (I live in a canyon), not a major brake, but the car is not even 2 years old and I want it keep nice and tidy. This woman asked me if there was any other problem and I told her that one of the rim need to be paint because it was scratched. When we purchased the car we add ALL the things, from weather damages, glass, services, rim scratches.....everything, and we still pay for these "services". She said to me that for the rim I need to take another appointment. Then I told her that from the past 7/10 days I start to hear squeaky noise from the desk board after driving for a while. About these squeaky noise on the way to the dealership this morning I made 3 different recording with my phone, and you can clearly hear the noise.
After 3 hours she came to pick me up from the waiting room, and here is were to negligence and poor understanding of cars from this woman begin.
I asked if the squeaky noise was fixed, but she said (I am reading the report)"technician test drove the vehicle, however, technician did not hear any clicking noise coming from behind the steering wheel. No issue". I asked how long he drove the car because this squeaky noise happen after 10/ 15 minutes of driving, she repeat only that no issue was found.
At that point I was a bit annoyed by this person who talked to me like she know better, but she don't. I told her that I have 3 different recording of this noise and if she want to hear it, she won't to listen. Then I asked about the bumper and she told me that for this kind of things I need to go to a body shop, I asked why they can't replace it, and she said because some painting is involved. And this is where she made a mistake, The bumper of the Subaru Outback doesn't need painting because is a dark grey raw piece of plastic, IS NOT PAINTED. When I let her notice that the bumper is not painted, she repeat the same thing. I would like to know if the mechanic at Flatirons are certified Subaru mechanic or just generic, because to take down a bumper and replace it with the new one it doesn't look to me a scientist problem.
At this point I was boiling, so I asked this person to speak to a manager about these problem because it look like this person doesn't have a clue about what she was talking about, and she said that there wasn't any manager in the facility....xxxxxxxx, when I was waiting my car I saw 1 man with 2 women looking at the new part of the building and even if these people weren't, how can you tell me that there is not a manager in.
So, she told me that if I want to speak to a manager I need to take an appointment (another one), I said ok.....first appointment available 30 of November. At that point I took the key of my car, she walked me out, pointed my car and returned inside.
While I was waiting for services I bought a cover seat for the back bench and a harm rest cover, I need to go back in the next few days to bring them, and I will go upstairs to see if there is a manager or not.
I already wrote an email to Subaru America and left a message, I am waiting for a call back, and that will be a really fun call for me.
This is a second new Subaru Outback, I gave them almost 80K and this is how they treat their customer. Is always the same, when you need to buy a new car, they smile at you, they are gentle, once you put your sign on that piece of paper, you are just another cash cow.
PS. This wonderful woman forget to gave the appointment to fix the rim...unbelievable.
PPS. Hey Yelp, you should consider to allow people to give zero star, sometimes (like now for me) 1 star is even too much.