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Flatirons Subaru - Service Center

Boulder, CO

4.6
54 Reviews

54 Reviews of Flatirons Subaru - Service Center

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June 08, 2021

Everything about this appointment was easy. I scheduled my appointment online, dropped my car off at the dealership, used the clean and friendly shuttle service, and got my car in tip top shape. Zach Askey More

by H.S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Askey
June 03, 2021

I came for an oil change and met Rachel as my service manager. She was prompt in getting me checked in, and when the oil change was complete she notified me that a brake light bulb was out, so I had that More

by Bevmike78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel volesky
May 18, 2021

These guys are always great! Honest, professional, and courteous. I've been a regular customer for years (purchase and service), and it's always a good experience. Most recently was in for some maintenanc More

by Mark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Askey
May 20, 2021 -

Flatirons Subaru responded

Hi Mark, Thank you for the 5 stars! We are thrilled that you had a topnotch service experience with Zach! Thank you for your return business and your 5-star review, and we look forward to working with you again in the future!

May 17, 2021

Just want to write to recognize and appreciate service advisor, Mr. Edgar Gonzalez, for his professionalism when I brought my wife's Subaru Forester for an oil/filter change. He was courteous and well-ma More

by Happy Feet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edgar Gonzalez, Service Dept.
May 20, 2021 -

Flatirons Subaru responded

We're so glad that Edgar provided you an outstanding service experience! Thank you for your positive review, and we hope to work with you again!

February 18, 2021

I had an appointment at 9:45AM for an oil change and brake pads, it's almost 1pm and I am still waiting for my vehicle. I ask questions and they don't even ask for my information to look up my vehicle, More

by zelene.nava77
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Zachary Beck
Feb 19, 2021 -

Flatirons Subaru responded

Dear Zelene, Thank you for your feedback. We are very sorry to hear that you were not happy with the wait time that occurred during your service visit. We know that our customer's time is valuable and we try very hard to complete all our customer's service needs as quickly as possible. We do not discriminate against any of our customers regardless of race, gender, or religious beliefs. If you would like to discuss your concerns further, please contact me at (720) 575-2450. Sincerely. Ryan Nuckles Service Manager Flatirons Subaru

February 16, 2021

Moses Valdez did an excellent job helping me with my car service. I am a longtime customer having bought my car from Flatirons Subaru. I appreciate good customer service. More

by koeblerjl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moses Valdez
Feb 19, 2021 -

Flatirons Subaru responded

We're pleased to hear that Moses provided you outstanding service! Thank you for your return business and your 5-star review! We appreciate your loyalty, and hope to continue working with you in the future!

February 10, 2021

We recently had our 2003 Subaru serviced once again at Flatirons. Ryan Brown was our service representative and he was great as usual. He was friendly, courteous, and very knowledgeable. Flatirons has More

by Kay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ryan brown
Feb 10, 2021 -

Flatirons Subaru responded

Hi Kay, We're glad that Ryan took excellent care of you and your vehicle! Thank you for taking the time to share your 5-star review with us, and we hope to work with you again!

February 05, 2021

Fantastic experience. Davina was communicative, polite, and highly knowledgable. The service work was perfect. They also sorted out a tech issue with my multimedia that I couldn't figure out. More

by dsaintsing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Davina
Feb 06, 2021 -

Flatirons Subaru responded

Thank you for your 5-star review! We are glad that Davina was informative and did a great job of staying in contact with you! We appreciate your business and hope to work with you again!

December 11, 2020

My first visit for my new Subaru, to get tint and accessories. Davina was polite, and timely. She called me when my car was ready and set up a loaner. I hope it's like this every time if lengthy a More

by J Grossman
Recommend Dealer
Yes
Employees Worked With
Brendan Simpson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2020 -

Flatirons Subaru responded

We're happy to hear that your service visit with Davina was great! Thank you for your business and for your 5-star review, and we hope to work with you again!

November 04, 2020

Getting work done at Flatirons Subaru is, weirdly, kind of an enjoyable experience. Staff is super friendly, the waiting area is really comfortable and sufficiently spacious for COVID times, and coffee is More

by foo bar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Moses Valdez
Nov 05, 2020 -

Flatirons Subaru responded

We're pleased that you find our waiting room comfortable, and that you enjoy your experiences with our excellent service staff! We appreciate your business and your 5-star review and hope to work with you again!

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