I'm an experienced Outback owner and I knew the exact car that I wanted to buy. It was right there in the showroom and Tom. my sales rep, was very forthright and let me know that it was a "demo" with about 2,000 miles on it. All the better, I thought to myself, and the car was in absolutely beautiful mint condition. Because we were discussing only one car, the offer I received was a fair offer, based on MSRP and dealer invoice. Tom showed me all the numbers, which I had already verified independently. Initially, I had planned on paying cash for the car, but Tom offered a 0% financing plan that was very attractive. In addition, instead of throwing a whole bunch of extra coverage at me, he had a survey system that matched my driving habits to the most efficient options for coverage. For the final financing and signatures, I worked with Eric Henderson, who was very pleasant and explained all of the paperwork and required signatures. Tom went over the basics with me to show me the newer features on the car (my former Outback was a 2012 model) before I drove off. I left my other car there (a 2016 STi) for service, and Joe Lalier took excellent care of my and my car and did the service promptly even though I didn't have an appointment. One more note: I am a 70-year old woman who went into the dealer by myself and I feel that I was respected and taken seriously. I shouldn't have to even say that, but I've heard stories about about women and car-buying. In summary, I feel very satisfied with my new car and am pleased that I started a relationship with Flemington Subaru.