Fletcher Jones Audi

New Q5 Purchase My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experie My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experienced everything except a luxury experience that we had expected to be synonymous with Audi because several other Chicagoland dealers really soured our opinions so much that we almost never wanted to walk into another Audi dealership again. But we reluctantly decided to give Fletcher Jones a chance. We are really glad and thankful that we did, because they created the luxury experience that was expected. Many thanks to Dexter and Brandon. They really salvaged the Audi reputation to us. More

Out of State Buyer, Never Responded to 2 Inquires to Buy I found the 2017 Audi S3 I was looking for. I've purchased cars remotely before and was ready to start the process to buy. After contacting them twice I found the 2017 Audi S3 I was looking for. I've purchased cars remotely before and was ready to start the process to buy. After contacting them twice by email, I never got a response. I later saw the car sold, that's fine, but NO communication at all from them. I suspect they find me low priority, all about the sale, and with me being 1000 miles away they didn't pay me any attention. Poor customer service! More

Made it happen! I had been with a different luxury brand for almost 10 years and Melinda put a deal together that was impossible to refuse so I would join the Audi fa I had been with a different luxury brand for almost 10 years and Melinda put a deal together that was impossible to refuse so I would join the Audi family. Looking forward to a long term relationship with this brand! More

Professional and Efficient Very well trained and understanding customer care and able to help make sure I was taken care of properly. No hassle and able to come to agreement ver Very well trained and understanding customer care and able to help make sure I was taken care of properly. No hassle and able to come to agreement very quickly More

Tim, our service manager was outstanding! I love this Audi service garage. It is immaculate. Service manager, Tim does everything within his power to make sure that all needs are met to the I love this Audi service garage. It is immaculate. Service manager, Tim does everything within his power to make sure that all needs are met to the customer’s satisfaction. More

Horrible experience Went to this dealership for a porsche test drive. Mustafa was nice to work with, he was polite and knowledgeable but his manager David Soth was horrib Went to this dealership for a porsche test drive. Mustafa was nice to work with, he was polite and knowledgeable but his manager David Soth was horrible. We were ready to work with him on the price but he was plain disrespectful. Later, other employees apologized and tried to work with us but we had such a bad experience with David that we were done with the dealership. More

Good Service Service coordinator was excellent in understanding and handling my frustration. battery replaced without charge. Service coordinator explained probl Service coordinator was excellent in understanding and handling my frustration. battery replaced without charge. Service coordinator explained problem and I didn't have to wait all day. More

Great Experience All Around I had the pleasure of working with Melinda, who is a wonderful sales associate. She asked me all the right questions to make sure that I got the car I had the pleasure of working with Melinda, who is a wonderful sales associate. She asked me all the right questions to make sure that I got the car that I wanted within my budget. When it came time to negotiate the price, I left feeling like I got a good deal. I’d happily recommend Fletcher Jones Audi (and Melinda) to all of my peers. More

Channing Greene made the whole experience wonderful. From the initial phone call of talking to me over the phone and building a good relationship with me to setting an appointment and being on time, to From the initial phone call of talking to me over the phone and building a good relationship with me to setting an appointment and being on time, to not being pushy and talking with me about all of my needs. Channing got to know me personally and I got to know him too. I prefer to build a relationship with someone as I also am a straight commission sales person and all of my work is based on personal relationships and trust. I will definitely be working with him in the future. Thank you More

Absolute best customer service Every experience with Fletcher Jones Audi service epitomizes what customer service is all about. I was in and out in no time and treated like a value Every experience with Fletcher Jones Audi service epitomizes what customer service is all about. I was in and out in no time and treated like a valued customer. Josh and Dave were amazingly efficient, completely professional and a real pleasure to work with. Communications was spot-on, as well. I've been in a service business my entire adult career, and we could all take a lesson from these folks. Thanks so much! Scott Phillips More