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Fletcher Jones Imports - Service Center

Las Vegas, NV

4.9
1,116 Lifetime Reviews Review Dealership

1,117 Reviews of Fletcher Jones Imports - Service Center

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May 14, 2021

"5 Star hands down. Jolene is the Best! She’s..."

- Bmartinez7768

5 Star hands down. Jolene is the Best! She’s knowledgeable, Respectful, kind, she’s go’s over & beyond. Jolene keeps Us informed & updated about our Vehicle. We appreciate you & Thank you for your great Customer Service.

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Yes
Employees Worked With
May 13, 2021

"Dennis is always outstanding! He is very efficient in..."

- Shelly

Dennis is always outstanding! He is very efficient in getting you in and out timely, which is great when your schedule is tight. Thank you

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Yes
Employees Worked With
May 13, 2021

"John was informative, efficient, and did not try to..."

- lisacim

John was informative, efficient, and did not try to "sell" me--great customer service. Some dealers would try to "forward sell" (try to get you to replace something sooner than when you need). John did not do that, in fact, he objectively told me when I would need to replace that certain part so I would be able to make an informed decision.

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Yes
Employees Worked With
May 13, 2021

"Thanks for quick resolution. Thanks for efficient work of..."

- kuanj@cox.net

Thanks for quick resolution. Thanks for efficient work of Dennis Eich. He is dependable and customer oriented agent. I will always return to ask his professional assist

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Yes
Employees Worked With
May 12, 2021

"The team was professional, courteous and provided..."

- michaelsmith

The team was professional, courteous and provided excellent customer service. The dealership is clean, easy to find and convenient getting in/out. The overall experience was excellent.

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Yes
Employees Worked With
May 12, 2021 -

Fletcher Jones Imports responded

Hi Michael, Thank you for taking the time to leave us your 5 star review and rating. Giving our guest the best experience possible from start-end and beyond is our top priority. We hope to have your continued patronage with us and are here for you should you have any questions or Mercedes-Benz needs! Kind regards, Your Friends and Family at Fletcher Jones Imports

May 12, 2021

"Very attentive to my multiple problems, provided help..."

- Vince44700

Very attentive to my multiple problems, provided help with my needed repairs.Answering all my questions about my new car. The car was returned clean with the replacement parts.as.well.

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Yes
Employees Worked With
Other Employees : Tyler in loaner cars.
May 12, 2021 -

Fletcher Jones Imports responded

Hi Vince, Thank you for choosing Fletcher Jones Imports! We are honored to receive your 5 star rating and kind remarks for our service team. Should you have any questions or Mercedes-Benz needs, please don't hesitate to reach out to our team of experts! Thank you! Your Friends and Family at Fletcher Jones Imports

May 12, 2021

"The dealership is truly amazing with outstanding customer..."

- Bob

The dealership is truly amazing with outstanding customer service and a great brand. You can always depend on the service and repairs to be done right the first time every time.

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Yes
Employees Worked With
May 12, 2021 -

Fletcher Jones Imports responded

Hi Bob, Thank you for your 5 star review and rating! Providing our guest the best customer service experience possible is our top priority. We thank you for your patronage and look forward to serving you again at your next visit! Warmest regards, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

"Very efficient and thorough. David Miller was excellent..."

- chad_rickman

Very efficient and thorough. David Miller was excellent with communication and letting me know details about my service. I really enjoyed my experience and will recommend your establishment to anyone I can.

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Yes
Employees Worked With
May 12, 2021 -

Fletcher Jones Imports responded

Hello Chad, Thank you for taking the time to leave your 5 star review and recommendations. Keeping our guests up to date regarding the status of their vehicle in our service drive is key to providing to providing the best, seamless experience possible. We are thrilled to hear that Dave was efficient and communicative during your visit! Should you have any questions or servicing needs, please don't hesitate to reach out to our team of experts. Kind regards, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

"Dave Miller and Fletcher Jones once again provided..."

- LPOOSCH

Dave Miller and Fletcher Jones once again provided excellent service in a timely and professional manner. I'm always confident that when I have a need for their service department, the job will be done right.

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Yes
Employees Worked With
May 12, 2021 -

Fletcher Jones Imports responded

Happy Wednesday from our team here at FJ Imports, Our service team is honored to receive your 5 star review and praise regarding your experience with us! Dave is an absolutely gem in our service drive and we are more than happy to share your kind remarks to him. Should you have any questions or maintenance needs, our team is always here for you! Thank you for choosing Fletcher Jones Imports! All the best, Your Friends and Family at Fletcher Jones Imports

May 11, 2021

"Quick and efficient. John Clough is excellent with..."

- Cindy Yenkowski

Quick and efficient. John Clough is excellent with communication and getting my service completed. Even organized the Shuttle service for me. I am so happy to have Fletcher Jones be my dealership of choice.

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Yes
Employees Worked With
May 12, 2021 -

Fletcher Jones Imports responded

Hi Cindy, Providing up to date information and communication during maintenance is one of the best ways to show that we are absolutely mindful of our guest's time. We are honored to receive your 5 star review and to know that our services and amenities served you well! We look forward to sharing your feedback with John and hope to serve you again at your next scheduled maintenance interval. Warmest regards, Your Friends and Family at Fletcher Jones Imports

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