Fletcher Jones Motorcars

Long time customer. Bought 2 cars in the last 14 years. Something has changed. They have little interest and zero communication in servicing customers. Will not retu Bought 2 cars in the last 14 years. Something has changed. They have little interest and zero communication in servicing customers. Will not return calls and good luck trying to talk to somebody in charge. They also are very slick but the details matter and they will not honor agreements even if in writing. Truly awful like pulling teeth. Lots of options in the LA area. Don’t let the inventory and bling get you take your business elsewhere. More

I agree with the other reviewer, I was disappointed with remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! remote delivery of my new EQE, and not delivering what was promised! Get everything on writing! More

"I've been a loyal customer of Fletcher for several years, having purchased 5 or 6 cars through Daniel. His dedication has truly made car-buying a pleasure. Just last week, I bought a new C-Class for m years, having purchased 5 or 6 cars through Daniel. His dedication has truly made car-buying a pleasure. Just last week, I bought a new C-Class for my daughter and a new G-63 for my wife, and the process was incredibly easy. Understanding my busy schedule as a local business owner, I simply sent Daniel an email outlining our needs, and his teammate Chris took care of everything, from finding the cars to preparing all the paperwork. Walking in and out was seamless. In today's world, exceptional customer service like this is rare, and I'll definitely be returning for more purchases. I'll be sure to spread the word to friends, family, and fellow business owners. Thank you, Daniel and Fletcher Jones, for the outstanding service." More

Scott Ribble was a great sales consultant. He was informative, responsive and listened. We really appreciated working with Scott to find the car we wanted. The sales process was smooth snd me He was informative, responsive and listened. We really appreciated working with Scott to find the car we wanted. The sales process was smooth snd met our needs. Landed the perfect car for us. Highly recommend Scott Ribble at Fletcher Jones. More

Very Racist dealership! Your team does not want to cater or care to provide customer service to Indian descent customers. I would not recommend this dealership. I went wit Your team does not want to cater or care to provide customer service to Indian descent customers. I would not recommend this dealership. I went with a friend; we both were planning on purchasing EQS 450+. We made an appointment, after 1 hour of wasting our time, we were not even given a chance to test drive the car wasting our valuable time, we had to chase to get a response as what was going on. They just don't want brown customers! More

Although our experience with FJ started well during the leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our prev leasing phase, it's what happened afterward that absolutely ruined the experience and put a sour taste in our mouths. After we turned in our previous lease to FJ a month early, we were assured there would be no additional charges. A month after we receive a bill from Mercedes Financial for over $1,100 for "damages", things that we could have fixed at a local body shop for $200-300 max! When we contacted our sales person that helped us with the new lease and turning in the old lease, he said that they meant there are no charges for payments, but obviously they did not mean damages. This is something that they did not specify at all during the process, and as a consumer there's no way for us to know these things are different...when you're told there will be no more charges there's no way for us to know there's a difference. After a month of going back and forth, they basically said there's nothing they can do and we are responsible for those charges. We then receive a notice from the DMV to renew the registration for the old lease a couple weeks ago, when we contacted FJ they mentioned that happened because the car hasn't been sold yet so title hasn't been transferred. We then had to release liability with the DMV to attempt to remove this car from our records. You'd think when you're going to the #1 MBZ dealer in the country that the level of service would be as expected but this has honestly been one of the worst experiences I've ever had with car dealers. EXTREMELY UNPROFESSIONAL, FRUSTRATING AND DISAPPOINTING More

As always, it is nice to see Joanna whenever I have a scheduled maintenance visit and I enjoy our short conversation every time. However, I must add that I not only benefit from her immense technical kno scheduled maintenance visit and I enjoy our short conversation every time. However, I must add that I not only benefit from her immense technical knowledge but also appreciate greatly her kind personality, care, attention to details, and professionalism. You have very valuable employee in Joanna, she represents Fletcher Jones Motorcars Newport Beach as the best ambassador any establishment wishes to have. My congratulations to Ms. Companioni for providing “Service Excellence” and also to Fletcher Jones for selecting team members so wisely. More

We were there for EQE and Mr. Alejandro Colon and his sister helped us very well. Thank you Alejandro Colon and his sister helped us very well. Thank you More

I can't speak highly enough about my service advisor, Joanna Companioni. Her level of service is truly exceptional. Joanna consistently keeps me well-informed about the status of my vehicle, creating an Joanna Companioni. Her level of service is truly exceptional. Joanna consistently keeps me well-informed about the status of my vehicle, creating an atmosphere that makes me feel genuinely welcome. What sets her apart is the extra mile she goes – Joanna personally delivered my paperwork to me in the waiting area. This kind of personalized attention is what sets Mercedes-Benz apart for me, making me a loyal customer. Joanna's dedication and professionalism are a testament to the outstanding experience I consistently enjoy, reaffirming my preference to only choose Mercedes-Benz for my automotive needs. More

Alejandro was very professional provided a smooth and easy transaction. I drove from Porter Ranch to pick up my car in less than an hour. All the paperwork were completed ahead of time. I would definitel easy transaction. I drove from Porter Ranch to pick up my car in less than an hour. All the paperwork were completed ahead of time. I would definitely refer to Mercedes Fletcher Jones. More