Fletcher Jones Motorcars

My recent experience at Fletcher Jones Mercedes Benz was very good. The dealership is aesthetically pleasing and has very qualified sales representatives. Mike, Denise, and Rhonda displayed a high level of very good. The dealership is aesthetically pleasing and has very qualified sales representatives. Mike, Denise, and Rhonda displayed a high level of professionalism and it continued through the contract signing process. Denise was very patient while demonstrating the technical features and details of the cars interior. More

I enjoyed the experience very much with one exception. As i walked into the lot I was addressed by one of the salesmen from across the lot in a very obnoxious voice asking if i needed something. He never As i walked into the lot I was addressed by one of the salesmen from across the lot in a very obnoxious voice asking if i needed something. He never bothered to leave his little group of salesmen and I guess he figured it was ok to yell across the lot at me. It was very unlike the rest of my experience. After i had purchased a car I went to my other vehicle to get my ins. info and upon return the same salesmen approached me and got very close and said to me "i said do you need something" at which time I replied NO. I continued on my way but was very discussed with the attitude in which i encountered by this individual. Just thoiught you should know. Regards, Robert Anderson More

Dear Donald: My husband, Joe Ranieri, and I really appreciated your professionalism and respect for our time at Fletcher Jones Motorcars on Tuesday, November 15th. We thoroughly enjoyed our purchasi appreciated your professionalism and respect for our time at Fletcher Jones Motorcars on Tuesday, November 15th. We thoroughly enjoyed our purchasing experience from the beginning to the end of our transaction. You were very knowledgeable about your inventory when Joe described the car as our “preferred Mercedes Benz of choice”. You showed him the car he felt fit our current needs for a car for our Real Estate business. As you will recall, Joe is a Business Broker and a current client and owner of one of Fletcher Jones Motorcars 350E Class Mercedes Benz sedans. When I arrived after Joe from a business meeting, and needing to go to another; your warm greeting and understanding of my time restraints was very much appreciated. I was very happy with your guidance thorough the test drive; as well as quickly and efficiently taking the information needed to qualify us for the purchase. The process was seamless…not at all what I have been required to endure by other car dealerships. And your Finance Manager, Rick O’Bryan, was knowledgeable, personable and very precise and thorough in explaining the purchase agreement and all the terms of our purchase. He was very cordial and concerned with providing us the best service; as you did during the whole time we were at the dealership. I even received a call from a representative from your General Manager, Garth Blumenthal. All in all, Joe and I would give you and Rick accolades for your professionalism and service….very rare in the car industry. You both are “Ace” professionals and we are Fletcher Jones Motorcars customers for life. Thanks again for your great service! We both are Real Estate Consultants; and would highly recommend you and your associates to all of our friends, family and business associates for you to take great care of them as well. We look forward to seeing you again, and having our car serviced by your professional technicians in the future. Our best regards, Linda and Joe Linda Hahn, SRES, SFR, CHS, ASP Realtor, Notary Public, Property Manager Star Real Estate 10540 Talbert Ave., Suite 100W Fountain Valley, CA 92708 License #01203378 Cell/Text 714-356-3329 www.lindahahn.com linda@lindahahn.com More

Nothing has changed regarding my overall experience since the last purchase in 2009. I have actually changed my level of expectations for a dealership since joining the Fletcher Jones family in 2009. In the last purchase in 2009. I have actually changed my level of expectations for a dealership since joining the Fletcher Jones family in 2009. In the past I would normally expect lousy treatment with an annoying sale person's at any other Dealership, Yet at Fletcher it has almost become a standard in which I expect. Every time I visit or make a purchase Everyone treats me with respect, Which makes me feel very comfortable unlike any other Dealers. Staff is second to none. Which is the reason I come back. More

Worked with Christine Nolden on getting my new MB SLK350 2012. She did OUTSTANDING JOB - was SUPER FRIENDLY (Conelli Nissan is not even close to it), listening and overall experience with Christine was like 2012. She did OUTSTANDING JOB - was SUPER FRIENDLY (Conelli Nissan is not even close to it), listening and overall experience with Christine was like I had a nice chat with a friend, rather than a sales guy pitching me numbers and getting deal closed. It was very personal and very friendly. Even I spent 3 hours there I didn't get tired as I was when I was buying Infiniti for my wife. I've got my NISSAN Murano washed and delivered to address I asked without any questions. Thanks Christine! More

all was great. Mike is very friendly and so was the lady who helped in the finance, Like to see then share their experiences so felt easy and getting a good deal. who helped in the finance, Like to see then share their experiences so felt easy and getting a good deal. More

Mike Govan has been working with me over the last few months. I was honest with him about how the overall economic status of California has affected us personally. I appreciated his understanding and h months. I was honest with him about how the overall economic status of California has affected us personally. I appreciated his understanding and his recommendations and his continued courtesy whenever we spoke. I appreciate his hard work and efforts on my behalf, as well as that of the finance director at Fletcher Jones, when dealing with MB Financial. Mike Govan is a polite, courteous and informative sales rep who was able to help me be a continued loyal customer of Fletcher Jones Mercedes. Thank you. More

I purchased a new 2012 C250 froom this dealership throught the European Delivery Program (EDP). Overall it was a wonderful experience, and I would highly recommend the EDP program from FJ MB to anyo throught the European Delivery Program (EDP). Overall it was a wonderful experience, and I would highly recommend the EDP program from FJ MB to anyone wanting to combine a trip to Germany with the purchase of a new vehicle. Be advised it may take several months to procure a new car this way, but everything about the experience (use of the vehicle in Europe, MB factory and museum tour, discounts, hotel and meal, etc) was superb. Ms Farthing's decade(s) of experience with the EDP was evident; she handled all the paperwork and other details in a very timely and professional manner, unlike any other car buying experience I have ever encountered. The sales support staff at FJ were also very helpful, in particular Josh the technician who loaded all my electronic data in the car and patiently explained everything. It is my understanding there are very few dealers in CA that particpate in the European Delivery Program. I would highly recommend Fletcher Jones MB, we were very satisfied with our car buying experience. More

There was a bate and switch. They showed me one car and then gave me another car after I signed the papersand when I went to pick it up the car. Will never shop in this dealership again. Beware. then gave me another car after I signed the papersand when I went to pick it up the car. Will never shop in this dealership again. Beware. More

We originally went in for an Equity Evaluation on my 2002 CLK450, with Mike Govan. After getting the evaluation, Mike offered to show us some "newer" pre-owned cars. With no pressure on us, he spent quite a CLK450, with Mike Govan. After getting the evaluation, Mike offered to show us some "newer" pre-owned cars. With no pressure on us, he spent quite a bit of time showing us many different options. When we didn't see the car we wanted in the color we wanted, we inquired about a 2012. Since Fletcher Jones didn't have the exact car we wanted, they found it at a different dealership. With only a deposit (refundable) they got the car to their dealership for us to see, and when we did, we bought it! Everyone was very happy to help us in getting exactly what we wanted. And, Matt was very thorough in explaining all of the features and functionality of the car. Our experience was GREAT! More