About Us
Copyright 2018 DR Media Holdings, LLC
Search
Back

Florida Fine Cars Hollywood - Service Center

5.0

28 Lifetime Service Reviews

21151 NW 2nd ave, Miami Gardens, Florida 33169

28 Reviews of Florida Fine Cars - Service Center

Sort by Write a review
January 05, 2017

"Services"

- Jeanp

I received the best help getting my car and also in the service department, frank Diaz is been very helpful at all times and I'm happy to purchase my car in this dealer

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frank Dias
December 30, 2016

"Outstanding And Best Experience Ever "

- Marilynj3

What can I say? I mean Juan is the best of the best. This man right here made sure I left satisfied with the car I wanted and the price that was best for me. I'm truly thankful that he helped me out. I would recommend him to anyone without a doubt! My first time buying a car from a dealer was my best experience ever I will deff go back to this dealer and Juan. He cleaned my car and all before I got i drove out with it because no one was there to do it so he took his time to do so! So thankful for this man and the staff in a whole are the best thanks to sigrido and Gregg I had a great deal too! Keep up the good work😃😃😃 Juan treated me and my mother and our friend like family so I felt so welcome there!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Juan Dalama
July 18, 2016

"Handle with care!"

- Tariq.khair

Care of us as the only Customer. Give professional sincere advice and recommendation as required. It's the place I recommend and advice. Clean, comfortable and well served lounge.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Alejo
April 18, 2016

"Amazing!!"

- Cassy123456

I went to purchase a car not only I was happy with the car that I bought but I think I also made a friend. Paulo was absolutely a professional, great service

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Paulo Frietas
February 05, 2016

"A most dis-satisfied customer!"

- Capt.bobterrell

I purchased a 2002 Ford, F-150, Harley Davidson Edition Truck with 117,500 miles on the odometer, Oct 30, 2015, didn't pick the truck up until Nov 4th, as it needed servicing, I had the dealer install new tires because the tires on the truck were worn out. It needed brake pads, radio and instrumentation lighting were not working, and when the headlights were put on high beam, they would turn off. No spare tire jack and check engine light on. Some of the things I figured I could repair as a hobby. I tried to bargain over the items but the dealer would not discount any more from the $9,999.00 internet price. Less than 90 days after I took delivery, and less than 1000 miles, the engine started to run very badly. I returned the truck to the dealer to be diagnosed. Results were the truck needed to have an engine replacement for a mere $6,700.00. This included the $100.00 diagnostic to arrive at this conclusion. Florida Fine Cars does not live up to their title and I am now stuck with a truck needing an engine. Even if you don't publish this, you might want to show it at your next "Customer Service" meeting. Captain William (Bob) Terrell

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Lionel Bendavid
January 22, 2016

"Disjointed, too much on their plate."

- Jdiaz0387

Hello, this is an honest review of my first experience at the service center at Florida Fine Cars. I brought my car in around early Jan 2016 to try to get my clutch assembly in my car repaired. I had hoped it was covered under warranty but ultimately it was not. My concern is not so much about that, the fact that the part is not covered was news to me but well explained in the warranty contract. My issue is with the service at the F. Fine Cars center They have way too many vehicles and things to stay on top of and the staff doesnt do a good job of staying on top of everything. They got one woman in a little office receiving customers for a complex with like 40+ lift bays. everyone comes in, fills out a paper and sits there for hours with no answer. Its just very disjointed. My vehicle had another electrical issue with VW specific tech that would trigger an "EPC" light on the dash. It more than likely being an electronic issue, I asked Frank the service advisor to check it out, days go by and he told me the car didnt do anything, and that nothing was checked on the car. Like I just really wasted time there, got no help with anything. I asked Frank don't worry about it, I'll just go get the car. When I got there around 6 pm to pick it up, I was told the keys were gonna be with cashier. They were not with cashier and I had to go find like 3 other people who had no idea who i was or what i was talking about. I finally got my car and paid $100 diagnostic fee for nothing really. I gave them hundred dollars. My experience wasn't good, not to say theyre like this everyday, but if you know about vehicle specifics and want a bit more intimate care, go somewhere else. Fine cars has way too much crap on their hands to work with people effectively.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Frank, one of the Service Advisors.
Jan 25, 2016 -

Florida Fine Cars Hollywood responded

We're very sorry to hear you were not happy with your recent experience. Thank you for taking the time to share feedback with us. We will be sure to take this under advisement as we review our best practices. We hope that you will consider returning to our facility and allowing us the opportunity to better serve you.

January 13, 2016

"Service"

- Alfonso_millan99

I don't understand why it should take 3 hours to change the oil, also I ask for a car wash it didn't happen, I thought as a VIP member service would had been better.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Frank Gonzalez
Jan 14, 2016 -

Florida Fine Cars Hollywood responded

We're very sorry to hear you were not happy with your recent experience. Thank you for taking the time to share feedback with us. We will be sure to take this under advisement as we review our best practices. We hope that you will consider returning to our facility and allowing us the opportunity to better serve you.

January 06, 2016

"Best service ever "

- Ladygenerals06

Roman helped us get into a 2012 Nissan Altima. Our credit isn't the best and he did everything in his power to get us approved. He was very helpful and patient with us and the approval process. Thank you Roman for helping us out.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Jan 06, 2016 -

Florida Fine Cars Hollywood responded

Happy to hear it Ladygenerals06! Thank you for giving us the chance!

December 21, 2015

"Friendly Service"

- Pnsattler

After my wonderful purchasing experience at Florida Fine Cars, I decided to take my beautiful Mercedes to Florida Fine Cars Service Center for an oil change. From the moment I arrived with my 2 year old in tow, the professionalism and friendliness of the staff was appreciated. I am amazed how wonderful the staff was with my running around high energy 2 year old. Thank you for making our visit fast. We will most definitely be back.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Frankie, Chase
Dec 31, 2015 -

Florida Fine Cars Hollywood responded

Happy to know you and your little one enjoyed your visit!

December 21, 2015

"Great rebound "

- mjpiepowski

Had a terrible experience when I first bought the car but Diego and the service center took great care of me and handled my concerns very professionally! I am happy

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Roland Patino
Dec 31, 2015 -

Florida Fine Cars Hollywood responded

Super happy to hear we were able to get everything squared away! Thank you so much for your patience!

1
1 - 10 of 28 results