Audi Greensboro

Treated like we were 3rd class & not worthy of their time and attention. Since it was near closing time we were treated like an inconvenience. We drove in the pouring rain from Hudson (1.5hr drive), my daugh and attention. Since it was near closing time we were treated like an inconvenience. We drove in the pouring rain from Hudson (1.5hr drive), my daughter went to look at a 2016 Lexus & she fell in love with the car. Tracy was an absolute pleasure to work with but Tristan & Robby acted like we didn’t belong in there with them. When I was talking to the sales people we expressed the payment must be under $300. They acted like they absolutely could not come down on the sticker price & couldn’t get the payments where we needed them. Kept asking for more and more down but it “wouldn’t help the monthly payment much.” By the time we had left my daughter was sobbing & in tears because of the disappointment & way we were being treated. Unacceptable. More

Took my audi in for recall work, got it back totally non drivable. Audi still doesn't seem to want to fix the situation they caused. Definitely will be reporting them drivable. Audi still doesn't seem to want to fix the situation they caused. Definitely will be reporting them More

This dealership service department must be under some type of quota. I brought my vehicle in to have the starter button replaced. I will be filing a complaint with the US consumer protection agency type of quota. I brought my vehicle in to have the starter button replaced. I will be filing a complaint with the US consumer protection agency. More

Purchased a ‘21 CPO Q5 one and one half years ago. Two recalls within this time. The first recall resulted in a two+ hour wait. No one informed me of the time to complete and no one updated me as I sa Two recalls within this time. The first recall resulted in a two+ hour wait. No one informed me of the time to complete and no one updated me as I sat in their waiting area. The second recall was scheduled for a valet pick up. I was told that someone would call the day prior. No one called however, I called to confirm the time and appointment. On pick up day, I called at 9:00 - 30 minutes past the scheduled time. I was told that pick up would be between 9:30 & 10:00. Obviously, no one had left the dealership as the drive is about 60 minutes. I called to cancel as 1.5 hours is not acceptable. Whoever I spoke with said: not sure how an 8:30 pick up was scheduled as they are not open. Well, the answer rests internally- Flow scheduled it as well as confirmed it. We decided to sell the vehicle as service was too much of an issue. Response to date was ‘canned’. No solution- we try hard. Not hard enough for me. More

Audi/premium pricing provided a Yugo service experience. Total lack of professionalism, no respect for their customers' time and many, meaningless apologies. Since my Audi care expired, I have been in for Total lack of professionalism, no respect for their customers' time and many, meaningless apologies. Since my Audi care expired, I have been in for 3 services and the service level has steadily declined. I won't be back. More

Took my vehical in for a couple recalls and when I recieved my car back the SOS button no had its light on So I called sevice manage over he looked at it help me install new phone app old one never w recieved my car back the SOS button no had its light on So I called sevice manage over he looked at it help me install new phone app old one never worked corectly. And told me all the emergency stuff now on app that does no good in accident when cant get phone. When drove off notice early detection sinsors not working for car went back mgr left asked for call back none after calling for several days no call back. I have called set appointment will let them have it when I see them More

I purchased a 2021 RS7. On May 13, I called to schedule my 10,000 mile maintenance and to get "initializing Serius/XM" and "initializing Media" fixed. The initializing kee On May 13, I called to schedule my 10,000 mile maintenance and to get "initializing Serius/XM" and "initializing Media" fixed. The initializing keeps on spinning and spinning but nothing gets initialized. The next available appointment is June 8. I didn't buy an Audi to have to wait over 3 weeks to get my car in for an issue and 10,000 mile maintenance. I asked the scheduler if upper management knew and she said they did. I asked her specifically to pass on my displeasure to top management and she said, "oh, they know". It would have been much better if she said "I will definitely pass this on". More

Don't buy here. My tire 3 days after purchase got a bubble the y gave new tire then made me pay half the 282.00 bill accusing me of damaging the tire. Bbb here i com My tire 3 days after purchase got a bubble the y gave new tire then made me pay half the 282.00 bill accusing me of damaging the tire. Bbb here i come. Adriane used car manager, and bendoit lying salesman are sneaky snakes. They had me wait monday 4 hrs and i'm told wednesday the tire came in and covered under warranty. Today 2 hrs later im told i have to pay 144.00 or i cant take my car. Screw this place More

Dealership is nice (they sell Audi's, duh) and personnel are well dressed and professional (of course), but beware, what is said from a smiling face still needs to be backed up with action. From sales to se are well dressed and professional (of course), but beware, what is said from a smiling face still needs to be backed up with action. From sales to service, just look out for yourself as they will attempt to take advantage. 1 example: service scheduled (no loaner available and would need to wait so booked it out). Still waited 2 hours for oil change and got attitude when I commented. My future business will go somewhere else. More