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Flow MINI of Winston-Salem
Winston Salem, NC
30 Reviews
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30 Reviews of Flow MINI of Winston-Salem
March 09, 2023
Ordered an EV Mini online through their dealership. They were extremely communicative and kept me informed through the entire process. While I didn't end up purchasing the car when it arrived, through They were extremely communicative and kept me informed through the entire process. While I didn't end up purchasing the car when it arrived, through no fault of theirs or the cars (The EV Minis are great), I appreciate so much the mindset of the Flow Auto group. More
by HPeterLancaster
Employees Worked With
Not Sure
Helpful December 28, 2022
Went in with a trade and were arbitrarily offered $12,000 below KBB trade in value, which is insultingly low especially in today’s market. I provided them with objective factual evidence as to where I came u below KBB trade in value, which is insultingly low especially in today’s market. I provided them with objective factual evidence as to where I came up with my asking price, but after waiting to hear back they only increased their offer to $8,000 below KBB. They told us to compare their trade-in price to places like Carmax and Carvana, which I thought was interesting considering that Carmax and Carvana are typically known for offering lower wholesale/trade values, because they offer the most straightforward and easy process, as well as offering discounted vehicles for sale. On a different occasion, our salesperson tried to convince us that interest rates were better on used/CPO cars than new cars, which may sometimes be true under certain circumstances, but extremely rare when directly comparing cars of a similar value for similar loan terms. I will say that overall our salesperson was friendly and professional, and I understand that they are just doing their job as their managers instruct them. After my original review, I was contacted by Billy, the manager at Flow Mini. Unfortunately, this phone call has soured my feelings towards Flow Mini even further, as the phone call felt very confrontational, and Billy only seemed to want to explain to me why I was wrong on all counts and was not open to hearing my perspective. All that being said, I still doubt I would ever consider Flow Mini again, and I certainly wouldn't recommend them to anyone else. More
by Thomas W
Employees Worked With
N/A
August 15, 2021
Purchased out First 2022 Mini Countryman back in June, 2021, Patrick was there for us and got us through with ease, Very professional. After the Milk Shake Patrick got my Brother and his wife into a 2022 2021, Patrick was there for us and got us through with ease, Very professional. After the Milk Shake Patrick got my Brother and his wife into a 2022 Countryman as well. More
by The Welborn's
Employees Worked With
Patrick, Alyson, Matt
July 09, 2020
New Countryman purchase I’ve owned 2 Minis & loved both of them, but needed more space. The Countryman was perfect for my needs & this time I wanted a British Racing Green mi I’ve owned 2 Minis & loved both of them, but needed more space. The Countryman was perfect for my needs & this time I wanted a British Racing Green mini. Patrick Simpson helped me navigate the purchase once I had test driven other minis & zeroed in on another Countryman that just happened to be British Racing Green! Great experience overall from Patrick, Allison, & Matt. More
by Susan
Employees Worked With
Patrick Simpson
June 10, 2020
Timely, knowledgeable, and professional service advisor and technician. I would definitely return for any vehicle maintenance that is needed as recommend the service department to my friends and colleagues and technician. I would definitely return for any vehicle maintenance that is needed as recommend the service department to my friends and colleagues. More
by Nic Coop
Employees Worked With
Randy Q. & Ryan S.
March 28, 2020
great service my service was far above what I expected prompt professional Randy said that someone would be at my house at a specfied time they were there my service was far above what I expected prompt professional Randy said that someone would be at my house at a specfied time they were there More
by rushinws
Employees Worked With
Randy Quakenbush
January 06, 2020
A professional, friendly, and no-drama experience in buying my new Mini S Countryman that was delivered to my door in Wilmington, NC. I never had to leave the house! My trade-in was driven away by Mike. buying my new Mini S Countryman that was delivered to my door in Wilmington, NC. I never had to leave the house! My trade-in was driven away by Mike. Talk about service, Flow Mini has it in spades. Patrick Simpson was my sales representative and he ensured everything went like clockwork. More
by Al Leathers
Employees Worked With
Patrick Simpson, Mike McCormick
December 21, 2019
Great Service Prompt and courteous service! No surprises as they tell you any issues found before repairing them. I always enjoy a trip to Flow Mini! My favorite de Prompt and courteous service! No surprises as they tell you any issues found before repairing them. I always enjoy a trip to Flow Mini! My favorite dealership. More
by buffalogal@triad.rr.com
Employees Worked With
Randy
November 05, 2019
Pretty good deal We had checked out the car online and got a good amount of information from our salesman, Patrick Simpson, prior to walking on the lot. We secured ou We had checked out the car online and got a good amount of information from our salesman, Patrick Simpson, prior to walking on the lot. We secured outside financing and insurance. The longest part was finishing the finance portion with Truliant. If you secure outside financing do it all in person and have that same person able to be called when the deal is ready to be finalized. Lastly, Flow will not budge on their doc fee ~$600. When you get your final deal number, ask them to subtract an extra 600 to account for your doc fee because the tax you pay includes the car+doc fee. You’ll sign a statement that says the doc fee represents additional “profit”. Other than that we knew what we wanted, what we could afford, then went back and forth 3 times to get a deal. Left the first day on the lot with a car. More
by White2DoorManual
Employees Worked With
Patrick Simpson
June 12, 2019
Friendly and efficient service Quick pit stop for my 05 Mini - staff was friendly, efficient, and thorough. Price was as quoted over the phone - no surprises! Flow Mini has been Quick pit stop for my 05 Mini - staff was friendly, efficient, and thorough. Price was as quoted over the phone - no surprises! Flow Mini has been my trusted service dealer for 14 years - they’ve never disappointed me. More
by Diane NC
Employees Worked With
Ryan
