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Flow Nissan of Statesville
Statesville, NC
87 Reviews
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87 Reviews of Flow Nissan of Statesville
February 08, 2024
While the dealership's maintenance and service department is convenient for those that have purchased a vehicle through Flow, a large amount of what they do and what they charge is just ludicrous. At the ver is convenient for those that have purchased a vehicle through Flow, a large amount of what they do and what they charge is just ludicrous. At the very least, the people in charge of the service department are willing to go to extreme lengths to ensure customer satisfaction. While I was incredibly angry with how my visits had gone over the past two years, those In charge worked with me to figure out my issues and try to keep me as a loyal customer. Hopefully my future interactions with Flow will continue to improve and be better than these last few. More
by Tyler Milk
Employees Worked With
Jay Gary, Aaron Palmer, Stephen St. Pierre
Helpful February 08, 2024
Dealership DOES NOT CARE ABOUT YOU. They are constantly scamming and pulling every single dollar they can from your pocket. No matter how diligently you work with them, they will always They are constantly scamming and pulling every single dollar they can from your pocket. No matter how diligently you work with them, they will always materialize an excuse to make you spend more money. For example: when you go to get new parts, they charge 4x the amount of anywhere around them. The service advisors are also scummy and don't tell you the full amount you'll be paying UNTIL you pick up your car! More
by Marcus Fox
Employees Worked With
Jay Gary, Aaron Palmer, Stephen St. Pierre
October 30, 2023
We had the best experience at this dealership. We totally recommend Maritza if you are going to buy a car. Maritza was so helpful and patient with us and she made the process of buying a car so ea We totally recommend Maritza if you are going to buy a car. Maritza was so helpful and patient with us and she made the process of buying a car so easy. 10/10 for sure! More
by carolinamuniz265
Employees Worked With
Maritza Serrano
August 21, 2023
We purchased a 2018 Nissian Titan and the extended warranty 2 years ago. The warranty was bumper to bumper. This truck has been at the dealership with issues 4 times and now the will not cover it. A h warranty 2 years ago. The warranty was bumper to bumper. This truck has been at the dealership with issues 4 times and now the will not cover it. A hose on the transmission popped off under the skid plate and leaked all the transmission fluid out. Somehow that is not covered. I do not suggest buying the extended warranty. It is a rip off. More
by Crazieblu27
Employees Worked With
All
January 09, 2023
Bought a used vehicle from Flow Nissan of Statesville. Not only did it have transmission problems they cut the hubs to make spacers fit. Service was terrible. Will never purchase a vehicle from them. Not only did it have transmission problems they cut the hubs to make spacers fit. Service was terrible. Will never purchase a vehicle from them. Buyer beware ! More
by Cj
Employees Worked With
They had one sales person and one manager. The sales person was doing everything she could with no help from the sales manager.
December 07, 2022
I had a great experience working with Richard, Caleb, and Cam. They listened to what I was looking for and gave me different options. They went out of their way to provide excellent customer service, and I a Cam. They listened to what I was looking for and gave me different options. They went out of their way to provide excellent customer service, and I am very happy to say I found a great vehicle that was perfect for me. These guys will work with you and are very honest. There was no pressure to sell like I have experienced in the past and other dealerships. I totally appreciate their help and will buy from them again and recommend family members!There was no pressure to buy like I have experienced in the past at other dealerships. I am grateful for an excellent buying experience and I am very confident in my purchase and their support and taking care of my vehicle in the future. Go see them! More
by Jennifer
Employees Worked With
Richard Berryhill, Caleb Bradley, and Cameron in finance
July 09, 2022
In March I took my Altima in for the recall on the lights. They told me they did qualify for replacement, but I had to wait until June for the part. Meanwhile, I could not see to drive after dark. lights. They told me they did qualify for replacement, but I had to wait until June for the part. Meanwhile, I could not see to drive after dark. Then, after they were replaced, I was out after dark and still could not see. I called the next morning and they made an appointment to bring my car in. Upon arrival, I was told it may need a $1,200.00 part. (That was before they even looked at it). I explained I was there for the recalled part. They called a few hours later and told me they could find nothing wrong. When I insisted there was something wrong as I was not the only one in the car who said they couldn’t see, they suggested just leaving my lights on the bright beam. I kept insisting that it was either the bulb or they needed adjustment. They never offered to check it again, but said I could put a brighter light bulb in if I wanted, but it would probably cause a short, and they don’t have any brighter bulbs. Needless to say, I left very upset that I would be unable to drive at night without my lights constantly being on bright beams. I then drove to another car repair shop where they diagnosed the problem and had it fixed in 20 minutes. The lights the Nissan dealership put in had not been adjusted. Simple! Other than recalls, I had not taken my car in to their shop for the past few years because of an earlier experience. I had taken my car in for inspection, and they came to tell me I needed a new battery. I did not replace the battery at that time, They completed the inspection and I left the dealership. While on my way home, the hood flew up in my face almost causing me to wreck as they had not put the hood completely down. The hood flew up so hard that it damaged the panels on both sides of me car. Although they had my car repaired, I was without it for a week. Then I went to buy a battery, and had mine tested, only to be told that my battery was still good. It lasted for at least two more years. I won’t be using this service department again. More
by Pamwinston1953
Employees Worked With
Derrick
December 02, 2021
I can't say enough about my recent purchase @ Flow Nissan of Statesville.......Kirah McLaughlin was very knowledgeable about the car I was interested in and made the process simple.........if you are looking of Statesville.......Kirah McLaughlin was very knowledgeable about the car I was interested in and made the process simple.........if you are looking to buy go see her she will take great care of you!!!!!!!!! More
by blue_willow_boxer
Employees Worked With
Tyler
November 01, 2021
Derrick Ratliff would not honor warranty to replace battery. Left very frustrated. Was done in Salisbury at Ben Mynatt. He didn't even try to work with me. And he is a service manager. Was going to sel battery. Left very frustrated. Was done in Salisbury at Ben Mynatt. He didn't even try to work with me. And he is a service manager. Was going to sell me a new battery. Now I see why no one wants to go to flow nissan anymore, because of him. More
by maryrsalisbury
Employees Worked With
Derrick Ratliff
