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Folsom Chevrolet - Service Center

4.3

21 Lifetime Service Reviews

12655 Auto Mall Circle, Folsom, California 95630

21 Reviews of Folsom Chevrolet - Service Center

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August 29, 2017

"Ron Rosellit Service Review"

- Brian Lindy

Ron Rosselit is one of the best service writers I've met in my life. Personable, sense of humor and a great laid back style that doesn't get lost in his achievements and quality of service work he provides. He got me in and out quickly when I waited for my oil change and tire rotation.

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Recommend Dealer
Yes
Employees Worked With
Ron Rosselit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 20, 2017

"Terrible customer service in the Service Center. "

- Angry Customer

I have purchased three vehicles at this dealership and I will NOT go back. The Service Technician Ron Rosselit had no idea what to do with several recall letters I received from Chevrolet. Then he proceeded to tell me the computer does not keep any records of the last time my vehicle was serviced at this dealership!! I had previously discussed with Ron the main reason for making an appt at the Service Center had to do with a Recall Letter from 2013 regarding a faulty fuel sensor gauge. The letter indicated that if I was not experiencing the problem at that time to keep the letter and bring it to the dealer if a fuel gauge problem ever occurred. I let Ron know that the letter said the service warranty was good for 10 years or 120,000 miles. The car was "inservice" in January of 2007 so I assumed the warranty was good until the end of 2017. He said no your vehicle went "into service" on 01/09/07 so your warranty is over, but bring it in and we will see what we can do. When I checked in the next day, he brings up a totally different recall and says nothing about my fuel gauge issue. The bottom line is Ron and Folsom Chevrolet did nothing to help me. The fuel gauge problem was caused by Chevrolet and because I am trying to fix the issue now and it is 5 months past the "inservice date" all you can do for me is say sorry it is past the 10 years. Well I was a loyal returning customer and you just lost me as a customer and all my family members. No wonder the Folsom Auto Mall is going out of business. I cannot wait to receive my Customer Satisfaction Survery from Chevrolet

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Recommend Dealer
No
Employees Worked With
Ron Rosselit
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 14, 2016

"Excellent Service"

- Folsom Sam

As always, Ron in service took excellent care of me. Service is timely, thorough and convenient. Whether it be regular service, recall or adding equipment; Folsom Chevrolet has done right by me.

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Recommend Dealer
Yes
Employees Worked With
Ron Rosselit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 11, 2016

"Love the service crew"

- Summer

Everyone is great!! They have a real come on in you're family . It's always a pleasure to see them all each time I come in!!

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Yes
Employees Worked With
May 03, 2016

"Outstanding customer service advisor"

- Lynnart

Ron Rosselit is a great example of the type service advisor that you feel very comfortable leaving your vehicle with! When he gives you an estimate and time of completion you can rest assure that it will be accurate. Ron’s communication skills are the best!! Once you vehicle is ready he always call to let you know! Ron is committed to excellent customer service and a great asset to the Folsom Chevrolet establishment!!

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Recommend Dealer
Yes
Employees Worked With
Ron Rosselit
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
March 03, 2016

"OUTSTANDING DEALERSHIP"

- BRUCE AKA THE LIMO MAN ...........

JOE SHAFER N HIS SERVICE DEPARTMENT TOTALLY TOOK CARE OF ME N MY NEW SILVERADO.... IN MY BOOK JOE SCHAFER WENT BEYOND THE CALL OF DUTY IN MY BOOK ....THANK YOU FOR EVERYTHING I O U BIG TIME ......AND WHEN YOUR READY FOR A LIMO I HOPE YOU CALL ME .......SO I CAN TAKE CARE OF YOU LIKE YOU DID ME ....N TO THE SALE'S STAFF CHARLIE HE'S THE BEST .....THANK YOU GARRETT FOR PUTTING ME IN SOMETHING THAT FIT MY NEEDS........THIS DEALERSHIP IS A "10" IN MY BOOK .......IM SORRY HAD TO GIVE A 4 STAR ON THE PRICE OF THE TRUCK ....I KNOW ITS WORTH IT BUT JUST DON'T LIKE THE PRICE OF NEW TRUCKS ..$$$$.CRAZY$$$$,,,,BUT I GET IT ........N I AM HAPPIE WITH MY NEW 2016 MORE SO THN MY 2014 ...............

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Recommend Dealer
Yes
Employees Worked With
Charles Russo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Schafer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Garrett
June 27, 2015

"Personal Care"

- Tahoe Girl

Dana Wardell helped us. I took my 01 Tahoe in for 80,000 miles maintenance. Along with that I asked about straightening out my front bumper where someone had backed into me. He recommended a third party who was extremely reasonable and that person came to the dealership to bump out the dents in the bumper. I feel like I received his personal attention.

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Recommend Dealer
Yes
Employees Worked With
Dana Wardell
November 20, 2012

"I had very quick and through service from the service..."

- glennelson

I had very quick and through service from the service Dept. but my car was in bad shape so Marty helped me with an excellent replacement. I feel that I was given very good advice and assistance from both dept. thanks to you all Glen

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Recommend Dealer
Yes
Employees Worked With
March 24, 2011

"I have dealt with this dealer since I bought this car new..."

- DE587

I have dealt with this dealer since I bought this car new from him with one exception when GM sent me to another dealer. I was so disgusted with the attitude of the other dealer that I left before I finished my business and never went back. I met Ron Rosseut when he was working nights around 2003 and was impressed, but did not work with him again until he was assigned to the day shift. I have used him as my primary service consultant ever since. Ron has a friendly outgoing way that makes me comfortable. I believe Ron goes the extra step in seeing that my experience at Folsom Lake Chev. is a positive one. I am one of those people who get very upset the minute I set foot on a car lot. In the past my experiences have been bad. The greeters act like I am stupid, will not listen to what I say, expect me to sit still while the different sales personal run roughshod over me. This also been my experience in shops and parts dept. Folsom Lake Chev. has been a breath of fresh air. It's people set a high standard. I and others whom I have talked to have come accustom to this treatment.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : RON ROSSEUT
March 19, 2011

"On March 2, 2011, I scheduled an appointment with Ron to..."

- Shadyrepairs22

On March 2, 2011, I scheduled an appointment with Ron to have a diagnostic done on my 2001 chevy camaro Z28. I brought the car in and Ron requested I leave the vehicle overnight in order to hear what the engine sounded like when first started because he couldn't hear any noises coming from the engine. When I contacted him the following morning he said my engine was totaled and I needed $6,000 for a new LS1 engine. He said he could hear two rods knocking due to neglect by not having enough oil in the car. I told him 'I HAVE ALWAYS HAD THE OIL CHANGED, THAT THE ENGINE HAS NEVER KNOCKED, IN FACT, IT ONLY HAD 77,000 MILES AND I HAVE NEVER HAD ANY PROBLEMS WITH IT. He said you will either have to pay $6,000 or $40,000 for a new car. I asked how long would I be able to drive the car, he said it could blow at any time and to leave the car with him and he will see if he could find a used engine. I became very upset stating I am disabled and on a fixed income and couldn't possibly come up with that kind of money. I decided to pick the car up. When Ron walked me back to the cashier, he told the cashier "She blew up her engine and now she wants to just take it home". I couldn't believe my ears when they brought the car to me. It was knocking so loud, there was metal scraping noises from under the car when I tried to turn the steering wheel. I asked what did they do to my engine!!! Ron didn't respond. I said I would have to have it towed, and Ron said "you might as well drive it, it can't get any worse". I would appreciate it if you could have my engine fixed/use another repairer to fix the problem within 30 days. I rely on my car for transport and apart from the inconvenience, this problem has also caused me to incur additional costs i.e. towing and rental car expenses (I have receipts). The reason for the negative ratings I have given this dealership is my deceased father bought his Silverado Truck at Folsom Chevy and he used to always have it serviced at Folsom Chevy. If he were alive, he would be so disappointed on how I've been treated and how much the professionalism, concern for the customer and the treatment of the customer's vehicles has declined.

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Recommend Dealer
No
Employees Worked With
Other Employees : Ron Rosselit
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