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Folsom Lake Hyundai - Service Center

2.6

4 Lifetime Service Reviews

12530 Auto Mall Cir, Folsom, California 95630

4 Reviews of Folsom Lake Hyundai - Service Center

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August 15, 2018

"Only one star as you can't have none......."

- igotpoorservice

I've been to all three Hyundai dealerships in Sacramento Area (Sacramento, Roseville and Folsom). All three experiences have been bad.... come to find out it looks like the same person is president at all three. Guess it should come as no surprise. Had my 2009 Santa Fe in their shops like 6 times in the past year just trying to get it to pass smog. They can't get the car to pass, this time it's currently at 30 days and counting in the shop with no progress. Worst part is I have to call and ask for updates. The whole process and each visit has been just a bad experience, all three dealerships seem to be clueless when it comes to customer service. Dealing with these folks has certainly left me with a bad taste in regards to Hyundai.

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Recommend Dealer
No
Employees Worked With
Terry Caudle
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jerry Eastman
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 20, 2017

"Not quite an in and out oil change"

- Janham1229

Got there and they told me that I had to leave it for about 5 hours. I feel that's ridiculous for a simple oil change. I had a 10:30 appointment and when I was able to find a ride back at 4:30, someone had mis-marked the tag on my keys, so I had to wait around for at least 15 minutes, and I kept going back in and was told twice that someone was bringing it around. I'll never use them again.

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Recommend Dealer
No
Employees Worked With
Check out cashier was terrible!, Edgar Carmona, Kristle Lucero
September 06, 2017

"Rod J outstanding service advisor. "

- Dlfreitasjr

Dead battery on 2015 Elantra. I was directed to Folsom Lake Hyundai. Rod J was a calming professional to my needs. Quickly resolved . Outstanding employee!!! .

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Recommend Dealer
Yes
Employees Worked With
Rod J
September 20, 2015

"Exelent"

- Homei

Every time I refer to Folsom lake for oil changes and other services I get the best result. Thanks all staffs for giving the best services to the customers.

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Recommend Dealer
Yes
Employees Worked With
Heath Gsell
1
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