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Folsom Lake Hyundai - Service Center

Folsom, CA

4.2
48 Reviews

48 Reviews of Folsom Lake Hyundai - Service Center

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April 18, 2024

Their service department was super slow and didn't communicate well about status updates. Another costumer had the same issue but they had their car for a week and didn't relay simple things like an a More

by ss
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maria
Apr 19, 2024 -

Folsom Lake Hyundai responded

I'm sorry to read about your experience with our service department. We strive for efficient and clear communication, so it's disappointing to see we've missed the mark here. Your feedback is valuable in helping us improve, and I'd like the opportunity to discuss this further if you're willing. Please reach out at your earliest convenience - thank you! Pedro Espinoza - Service Manager - (916) 365-8000 X 139

April 14, 2024

I went over to Folsom Hyundai for service and Mark was the one who helped me. He was very polite and helpful and answered my questions. I also needed help figuring out some things about my brand new car a More

by Mahdis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Apr 15, 2024 -

Folsom Lake Hyundai responded

We're so glad to know that our team, especially Mark, was able to assist you with your new car and answer all of your questions at Folsom Lake Hyundai. It's great hearing that you always leave us happy!

March 31, 2024

Maria is friendly, very helpful, and competent. She helped me getting to the bottom of my concerns More

by Pavlisan
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Folsom Lake Hyundai responded

The team at Folsom Lake Hyundai loves seeing great reviews! Thank you!

March 01, 2024

This review is for Maria V. in the service department. I brought my car in for its first oil change & tire rotation. Maria promptly greeted me, registered the car for service & More

by Ab1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria V
Mar 04, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Maria and our service team at Folsom Lake Hyundai were able to provide you with prompt and efficient assistance. It's great knowing the issue was resolved quickly, ensuring your continued trust in us! Thanks for sharing this positive review.

February 25, 2024

Jett provide excellent customer service and even called an uber to take me home and back to pick my car up More

by Cjays7611
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Jett provided excellent service and made your experience at Folsom Lake Hyundai a convenient one. Thanks for sharing this positive feedback!

February 13, 2024

They have always done what is needed and offer future problems without feeling pressured. Friendly service. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria Valenica /5010
Feb 14, 2024 -

Folsom Lake Hyundai responded

Bill, we're glad to know you've found our service at Folsom Lake Hyundai friendly and pressure-free. We always aim for transparency with potential issues. Thanks for the review!

January 29, 2024

I took my two cars for recall and they convense me to do alignments on my two cars, they promised me in three hours the service will be done an my cars will be ready. After 3 hours none of my cars is ready. More

by je
Recommend Dealer
No
Employees Worked With
John Wilson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Folsom Lake Hyundai responded

I'm sorry to learn about your recent experience with us. We aim for efficient and trustworthy service, so it's disappointing to know we fell short this time. I'd like the opportunity to discuss this further and address any concerns you may have regarding the alignment of your vehicles. Please feel free to reach out at a convenient time for you. Thank you, Pedro Espinoza - Service Manager - (916) 365-8000 X 139

January 23, 2024

This review is of the service department. Especially Maria. Pleasure to work with and did the job in a timely manner. Thank you More

by skidflap
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicolas Jonson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Langston Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maria in service.
Jan 24, 2024 -

Folsom Lake Hyundai responded

We're glad to know that Maria and the service team welcomed you to Folsom Lake Hyundai with a great experience! Thanks for your kind words — we look forward to serving you again!

January 11, 2024

Got my electric car serviced for a recall. Brandon was courteous and helpful. Got my car back as scheduled. The entire process was smooth and comfortable. More

by SpeedChariot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Jan 11, 2024 -

Folsom Lake Hyundai responded

We're glad to know your recall service went smoothly and comfortably at Folsom Lake Hyundai. Thanks for acknowledging Brandon's courteous assistance! Safe travels!

December 19, 2023

They are so friendly and helpful! Costumer service was quick to answer questions in person! Thank you guys and gals for your work! More

by palimino916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Folsom Lake Hyundai responded

We're glad to know you found our team at Folsom Lake Hyundai friendly and helpful. Thanks for your kind words!

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