Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ford Groves
Cape Girardeau, MO
30 Reviews
Filter Reviews by Keyword
By Type
30 Reviews of Ford Groves
January 04, 2024
The last dealership in the area I’d go to. Limited scope of knowledge in mechanics as well their 3 service writer. Presently, took inoperative vehicle to ford groves for service appointment a Limited scope of knowledge in mechanics as well their 3 service writer. Presently, took inoperative vehicle to ford groves for service appointment and ticket opened. was told two weeks into waiting by will be another 2 weeks before they can finish diagnose (maybe). Service manager beyond rude and basically told me that he doesn’t have to fix my vehicle, ford groves doesn’t have to fix my vehicle and suggested that I go to another dealership because they have a backlog of service work of 60 days on major and technical repairs. Called another dealership 30 miles away made an appointment . This is just One example of issues I’ve had with ford groves. Every time i go in for work there is problems. Other people in my family also have experienced issuues with ford groves as well. poor service, service writers trying to wring every nickel out of your pocket for unnecessary repairs and not fixing issues are common at ford groves. More
by Another Disappointed customer
Employees Worked With
Three different service writers and Chris the service manager.
Helpful May 11, 2022
Salesman Scott Burgher knew his product. I went looking for a specific truck and ended buying another. Sales went smooth and quick. Bought on Saturday and am happy with my purchase. I went looking for a specific truck and ended buying another. Sales went smooth and quick. Bought on Saturday and am happy with my purchase. More
by Jim B.
Employees Worked With
Scott Burgher
June 09, 2021
Outstanding service! Mr. Randy Graham is top notch and will be by your side from the start. From financing to driving your new vehicle of the lot. will be by your side from the start. From financing to driving your new vehicle of the lot. More
by Roger Barbee
Employees Worked With
Randy Graham
February 09, 2021
Bob, Jason and the staff at Ford Groves did a great job; for the third time. I would highly recommend this dealership to family and friends for the third time. I would highly recommend this dealership to family and friends More
by Michaeldoonan@aol.com
Employees Worked With
Jason, Bob
January 28, 2021
Great customer service, Mr Lucas was a terrific example of a professional vehicle salesman highly recommend family and friends to purchase from Mr Lucas outstanding of a professional vehicle salesman highly recommend family and friends to purchase from Mr Lucas outstanding More
by bassmaster_don
Employees Worked With
Heath Lucas
November 20, 2020
When we purchased our new 2020 Ford Edge SE we were very pleased with the sales person and the crew because they were able to help us in many ways that no other company would every do .. pleased with the sales person and the crew because they were able to help us in many ways that no other company would every do .. More
by m1cr0.v1b3
Employees Worked With
Randy Graham
August 21, 2020
The staff at Ford Groves did a fantastic job helping us pick the right car for our family. Mr. Neff was incredibly honest when he priced our new car and valued our trade in. pick the right car for our family. Mr. Neff was incredibly honest when he priced our new car and valued our trade in. More
by mike
Employees Worked With
Robert Neff
July 21, 2020
Larry did a nice job selling me what I hope to be a good used pick up truck. He was patient, responsive, and very professional. I would call on Larry in the future with any used car business I, or my used pick up truck. He was patient, responsive, and very professional. I would call on Larry in the future with any used car business I, or my family would have in the future. He has great knowledge on vehicles. More
by Dealerster
Employees Worked With
Larry Kerr
July 02, 2020
Very competent, courteous and knowledgeable assistance with purchase of new vehicle and installation of latest features offered through remote application on phone. No arm twisting, no hassles, and excep with purchase of new vehicle and installation of latest features offered through remote application on phone. No arm twisting, no hassles, and exceptional courtesy. More
by A Driver.
Employees Worked With
Gene Dewrovk
March 10, 2020
FIRST & LAST?? I bought my very first new truck at Groves in 1988. Now, 32 years later & 61 years old, I may have bought my last!! My last because I'm expecting th I bought my very first new truck at Groves in 1988. Now, 32 years later & 61 years old, I may have bought my last!! My last because I'm expecting this one to last me forever!!! Every employee I came into contact at Ford Groves was fantastic! I have total confidence in them & the service they provide! Well, maybe I'll buy another new truck from them in 32 more years!! 93 years old & still kicking butt & driving a Ford sounds pretty good! Thanks guys! More
by Gbine
Employees Worked With
Heath, Matt, Doug, Scott & a couple more, sorry i'm bad at remembering names!
