I was visiting from Michigan, on an unplanned/emergency trip and was in need of an oil change on my 2020 Escape, before returning to MI. Through a recommendation from my sister who has purchased a vehicle through Ford Lincoln of Franklin, has had nothing but positive experiences with the service department at this dealership and raves about the service she receives there, I made an appointment for the much needed oil change.
Service was prompt, timely, efficient and the service team very cordial, with George providing unprompted service updates to me along the way.
Should I be in need of service for my Ford vehicle on any of my future trips to TN, I will not hesitate to call on this service team again.
Thank you for the excellent customer service !