Ford of Franklin

We had a great experience purchasing our vehicle. Deslyn was our sales person and provided exceptional customer service. We live out of state and she offered to have the vehicle delivered directly to Deslyn was our sales person and provided exceptional customer service. We live out of state and she offered to have the vehicle delivered directly to our home. This was like icing on the cake. Deslyn was very personable and kept us informed each step of the way. Both drivers were very friendly and courteous. We greatly appreciate their time and hours spent on the road to deliver our new vehicle to our door. More

It was just a normal transaction with nothing particularly special about. However, I was very disappointed with the salesperson. Miss Deslyn Williams did not let me clean out and transfer the con particularly special about. However, I was very disappointed with the salesperson. Miss Deslyn Williams did not let me clean out and transfer the contents in the trunk of my trade-in vehicle. Instead, she secretly picked and chose what she thought belonged to the trade-in and kept them for whatever the reasons. In fact, I was nowhere near the trade-in vehicle when she did that. Also, I was not informed of why she decided to keep those items. I have tried to contact a few managers to express my concerns but to no avail. One of them even raised his voice and hung up the phone. I don't think I will be back to this dealership or recommend it to anyone. Of course, I don't want to call her action an act of stealing; but if someone takes something that initially belongs to me without my permission, then what should I call it. More

4/11/24 We have acquire several new Ford vehicles at this dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN dealership over the last 21 years for our family. We have enjoyed the different selections of Ford designs while our family has grown in Franklin, TN. We missed the previous owner when we first chose this Ford dealership for providing the highest level of service when buying new vehicles with Ford. However, our family has enjoyed the layers of unique history that has something for everyone. We have referred so many family members, friends, coworkers and new business owners to Ford. We are sharing our experience after a survey from Ford Lincoln of Franklin. “ I see that you may have received a survey from MEDALLIA asking for your feedback on our performance during your recent service visit. We strive for 5 STARS and EXCELLENTS. If for ANY reason you feel that we haven't earned a passing survey please contact me or my manager BEFORE completing, so we may have the opportunity to address any issues. “ We are sharing, so you don’t feel disappointed as we did at this Ford dealership location in Franklin, Tennessee. The owner doesn’t return calls when you request his assistance of this Ford dealership with a complaint that isn’t fair with your Ford vehicle. We learn that this Ford dealership isn’t equipped to provide Customer loyalty and personal experience in making a decision of where to do your wheeling and dealing on Ford vehicles. We would like to inform you that Lauren Distephano the Customer Relations Manager of Ford of Franklin or the Owner of Ford of Franklin / Toyota of Cool Springs Carmine Grassi didn’t follow through when reaching out as of today 04/11/24 about our Ford vehicle with passionate people at this organization that first got our business many years ago. Lauren Distephano and Carmine Grassi has our return number to call, our email and welcome to text us to resolve our concerns, if they choose to take time for a family that loves the Ford brand. We are unable to purchase or mention this Ford dealership in the future due to failure of resolving our Lifetime Warranty concerns that is offer with every new vehicle purchase on the Ford brand . The Ford of Franklin dealership has lost our business and friendship. Sincerely, The Johnston family More