Empire Ford Lincoln of Huntington

Over the years I have bought 9 cars there. The disrespect from the service department has forced me to say NEVER AGAIN. Go to another dealership. The disrespect from the service department has forced me to say NEVER AGAIN. Go to another dealership. More

I have been dealing with this his service center since I purchased my 2022 mustang Mach E. When I first received this vehicle there was paint on the inside part of my back windows and my passenger door. The purchased my 2022 mustang Mach E. When I first received this vehicle there was paint on the inside part of my back windows and my passenger door. They took my car in and held it for almost 2 months. I had to call and ask what was going on, no one gave me any updates. They said they were waiting on “parts.” I asked them to give me my car back until the part comes in and this was November of 2022. Here we are end of September 2023. I have called and called spoke to Ricky In service and he gave me the run around saying he’ll call me when it’s in. No phone call ever came. I had to call and leave messages for Ricky and still no phone call back. I finally get him on the phone and it’s the run around again. He says he’ll call me back when he has more info on the part he’s waiting for. Again no phone call ever comes. I then have to call back months later and have to talk to the service Manager Bob who also tells me we will take care of this no problem. A month goes by and still no call. Another month goes by and still no call. I finally call them and I get the run around again. They’ll call me back blah blah blah. The guy who sold me the car Hal calls me in the beginning of August 2023 and asks “how’s the car” I explain to him what’s going on and he says “ no problem I’ll talk to the service department and get back to you” can you guys guess who didn’t get back to me? Lol. This is crazy. I finally call back again end of September and the receptionist who picks up doesn’t get me Bob (service manager) or Ricky and tells me oh don’t worry bob will call you back. I said to her “are you sure because this has been going on for a year now and I’m not so confident that he will” she’s says “no he will.” I asked her if she could just get him now and she hung up on me. All around this place sucks, from receptionist to sales guy to service department. I would never buy another car from this establishment. More

Dishonorable dealership. Don't buy a car or leave a deposit. I left $500 deposit and told I would get money back if I didn't buy the car. They lied and said they gave back mo Don't buy a car or leave a deposit. I left $500 deposit and told I would get money back if I didn't buy the car. They lied and said they gave back money and didn't. I called Ford and complained and they then put the money on a 5 day hold at the bank. When I complained again they withdrew the money illegally. Jay the general manager is a real dishonest punk that you should avoid at all costs. More

I just took delivery of a Lincoln Corsair GT. My salesperson is Hal Abrahamson. Hal was the ultimate professional. He was patient and went through each feature with me. He also helped me with my My salesperson is Hal Abrahamson. Hal was the ultimate professional. He was patient and went through each feature with me. He also helped me with my phone when it wasn't connecting to the car. I will most certainly recommend Hal Abrahamson and Empire Lincoln to all my friends and Family More

really nice guy Robert ciaccio explain everything really well and timing was real reasonable clean place to well and timing was real reasonable clean place to More

I would like to thank Jake Brief of Huntington Lincoln for his assistance and return phone calls as we began our search for a new car. Although we never met, he was informative and pleasant on phone. Fo for his assistance and return phone calls as we began our search for a new car. Although we never met, he was informative and pleasant on phone. Found a car at another dealer, but appreciated his efforts. Thank you. More

Took my Ford truck here and got great service and very helpful info of my truck the service writer Gus was awesome and helpful would highly recommend helpful info of my truck the service writer Gus was awesome and helpful would highly recommend More

Easy appointments with quick service, Gus Vascondellos is the best service coordinator at this location. the best service coordinator at this location. More

The customer service was excellent. The salesperson she was very patient and did not rush my family and I to make a purchase. I would recommend the dealer. My brother and dad got bage The salesperson she was very patient and did not rush my family and I to make a purchase. I would recommend the dealer. My brother and dad got bagels . They enjoyed very much. More

Gus Vasconcellos did amazing work. He was very knowledgeable and helpful throughout my visit. He was especially kind to fit me into the schedule and return my car in a timely fashion; He was very knowledgeable and helpful throughout my visit. He was especially kind to fit me into the schedule and return my car in a timely fashion; which made a great impact! He explains everything thoroughly and is patient to answer any concerns or questions I may have. He is also very respectful, and is always a pleasure to work with. He makes visiting the Huntington Service Department worth while! More