Ford of Londonderry

I had an amazing time going through the process of purchasing a 2023 Ford Maverick from Ford of Londonderry. Even though the order took over a year to complete, they were always there to answer any qu purchasing a 2023 Ford Maverick from Ford of Londonderry. Even though the order took over a year to complete, they were always there to answer any questions I had. Everyone was super nice throughout the process from sales to financing. More

I went to this dealership to buy a Ford Bronco. I had a great sales person, Kevin Watson help me. He found the perfect Bronco, let me test drive it and the next day let my husband check it out. We I had a great sales person, Kevin Watson help me. He found the perfect Bronco, let me test drive it and the next day let my husband check it out. We were waffling back and forth with another dealership and another Bronco. Roger came over to my husband and me, didn't introduce himself and tried all his rude sales tactics on us to buy the Bronco.We did not buy then but came back to see Kevin two days later to buy it. Kevin was great and bent over backwards of us! Roger then came over, still didn't know who he was and told us to follow him into his office. It was then we found out he was the finance manager. He was pushy and rude by summerising the contracts. I finally had to tell him to slow down so that we could read the contracts. He wasn't happy about the time spent with us by the way he answered a phone call saying, "I'm still in with those people". I went back a week later after buying the Bronco to give the NY registration taxes receipt to Roger to get my reimbursement back of $2419.40 that I paid ahead of time for the NY taxes. Roger never said hello, I had to explain why I was there. He took the receipt. I wanted to find out when I would get reimbursed, he didn't give me much information and walked away. I also had a title to my trade in but Roger was finished with me. So, I still have it waiting for my reimbursement. It is now almost 3 weeks since we bought the Bronco and I just found out thanks to Kevin, that the check for $2419.40 is in the mail. More

It was a pleasure to deal with B J in the body shop his follow up with a difficult insurance Co was outstanding the repairs were done to perfection also in a timely fashion follow up with a difficult insurance Co was outstanding the repairs were done to perfection also in a timely fashion More

Some service advisors need to learn to do what they say they will. Meaning if they tell you they will check and call back. That should be in a timely manner and not almost a day later. If they say the have they will. Meaning if they tell you they will check and call back. That should be in a timely manner and not almost a day later. If they say the have the part in stock and can “do it tomorrow”, the expectation is it would also be done that day, not the next day evening. Customer support communication training is needed. More

Getting oil change rear passenger door was damaged. Dealer repaired. For unknown reason. Dash camera was disconnected and wires removed from under trim. No answer why this was done. Trailer hitch remov Dealer repaired. For unknown reason. Dash camera was disconnected and wires removed from under trim. No answer why this was done. Trailer hitch removed. Maybe for pain purposes?? Absolutely no reason to disconnect and remove dash camera from inside the cab while work was done on rear passenger door exterior. No work needed to be done on the interior. I will need to perform an inspection on the rest of the interior of my truck and maybe under the vehicle as well. I will be bringing my vehicle to another shop to life the vehicle to check the undercarriage. I do not feel comfortable dealing with this dealership anymore. I called the dealership the next day to ask why the above was done and left a voicemail and did not get a call back. All in all. Disappointed and dissatisfied with this dealership. More

I was very pleased with the service that was done on my 2014 focus. I also liked the service dropping my car at my residence after service. 2014 focus. I also liked the service dropping my car at my residence after service. More

This is my 2nd time buying from Londonderry ford. The sales department as well as the service department are very knowledgable and ready to help with all your needs and questions.i would highly recom The sales department as well as the service department are very knowledgable and ready to help with all your needs and questions.i would highly recommend Londonderry ford for your next vehicle purchase. More

Great service department! !! Love the new service of picking up and dropping off the car !! Love the new service of picking up and dropping off the car More

Awesome to deal with. Would definitely go back to buy again. Kevin and Richard were great Would definitely go back to buy again. Kevin and Richard were great More

Lee was very helpful when I was deciding on what features/packages I should add on the truck that I bought. He explains and share pros and cons why I should add certain feature over the other. features/packages I should add on the truck that I bought. He explains and share pros and cons why I should add certain feature over the other. More