Ford of Londonderry - Service Center

Brought focus in at 31000 miles back on Jan 10,2013, with a thumping noise in the rear drivers side wheel. Was told in writing that I needed new tires, at the time I couldn't afford them so I drove till I ha a thumping noise in the rear drivers side wheel. Was told in writing that I needed new tires, at the time I couldn't afford them so I drove till I had 55000 miles on the car then bought new ones last Sat. I though just tires so I drove on them. After getting new tires the thumping was still there, same noise. Called Londonderry Ford and they said it was covered on the drive train warranty and bring it in. After they checked it out they said it is a bad rear wheel bearing and will cost $449.00 to fix and not covered. So I though it should be covered the first time, same noise, now it has 55000 miles, out of warranty. They should of found the bearing the first time but blew me off, saying tires.These guys are ripping people off and service department not willing to work with you. Called another Ford dealer and they are repairing my car tomorrow under the drive train warranty, they are very help full, I will never go back to Londonderry Ford again and will also get the word out there. Very unhappy with the service they give. More

The body shop. Let me begin by asking WHERE IS THE LAST REVIEW I POSTED? I had a hood painted and replaced on my 1992 Ford mustang. The missed a couple of spot with the paint, screwed up the paint on one REVIEW I POSTED? I had a hood painted and replaced on my 1992 Ford mustang. The missed a couple of spot with the paint, screwed up the paint on one of my fenders and the hood was no aligned properly. Ok so that's not the worst part. The neglected to the safety latch and spring on the hood as per federal standards. That's what "pops" your hood when you pull the handle inside your car and then find the lever under your hood to lift it. Follow me? Well apparently my hood did not latch properly the last time I closed it, (adjustment?) and I went for a drive. When I got on I-93 the hood flew open at about 50MPH! Of course there is a lot of damage but thank god it did not fly off and injure another motorist! There is no doubt about their neglect to either install a new spring and safety, (about an $8.00 part) since part of what they did was paint the new hood and the bolts that should hold the safety catch are painted over. I could probably file some sort of law suit but just don't want anything to do with that place again. NOT REINSTALL AN IMPORTANT PIECE OF SAFEY EQUIPMENT!, are you kidding me? I've read all the other reviews and apparently they only post the good ones and not the negative ones so I would not be surprised if this one "gets lost" somehow but I, as all of you that do your diligence want to know the WHOLE story and not just what they decide to post. Work such as this should leave serious doubt in anyones mind as to whether or not they "trust" this dealership with their safety. A lot more could have happened to not only me but others as well. Their veracity is dashed and their trustworthiness does not exist. Why should we have to check work performed on our vehicles out of fear for our safety? I will be using Patch and yelp to further alert others. Oh yes, I own a restaurant not too far from this dealership and I just love being out in the dining room with my clients, all 7000 of them each month so guess what I will be talking about! I hope the "proof reader" of reviews does their job and posts ALL reviews. More

DO NOT BRING YOUR CAR TO THIS DEALER FOR SERVICE. I brought my Acura there for inspection and they told me I needed new front pads then failed me. THEN told me I have 30 days to get them fixed. a week brought my Acura there for inspection and they told me I needed new front pads then failed me. THEN told me I have 30 days to get them fixed. a week later I got a ticket for operating a vehicle with a safety issue and had to pay a fine. Best part is that I brought my car to another garage and they told me my pads were fine and it passed inspection. So yeah I wouldn't recommend Ford of Londonderry NH to anyone. More

I would like to take a moment to thank the young gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite gentleman at your Dealership, Mr. Michael Colotti. My family and I were on vacation and had experienced engine problems with our van and were quite frustrated with the fact we were on vacation and not in our city to deal with this. He sensed this immediately and quickly put us at ease assuring us he would make sure everything would be taken care of and we would be on our way in no time, enabling us to enjoy the rest of our vacation. True to his word his team worked on our van immediately and put us in a rental car allowing us to venture out instead of sitting in the dealership with our two young and very active children. This experience turned out to be a very minor obstacle in our vacation instead of a huge roadblock!!!! Mr. Colotti was absolutely remarkable and a genuine pleasure to deal with. I recommend Mr. Colotti, and the rest of the Ford Londonderry crew to anyone who needs their car serviced with extremely fair prices, excellent service and great quality of work conducted in a very timely matter. Thank you very much, Lauren Good More

I have brought my vehicle to Londonderry Ford for all my service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customer’s concerns they may have about a rep service needs since I bought it new in 2006 from a dealer in Ma. The service dept really listens to the customer’s concerns they may have about a repair. When I bring my explorer in for repairs I deal with the same service writer his name is Michael Colotti he go’s above and beyond to make sure your trip the service dept is painless. I give this dealer ship 5 stars love every thing about it. More

I recently had the pleasure of bringing my car in for an alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done alignment and oil change at Ford of Londonderry and dealt with Michael Colotti in the service department. I don't usually consider getting work done to my car a pleasure, but they exceeded my expectations. Not only was the pricing fair, but they were able to work around my busy schedule and completed the service ahead of schedule (rare). Michael was not only knowledgeable, but also a true professional. I would (and have) recommended Michael and Ford of Londonderry to friends and family, and will be back for future service. More

Michael is very understanding about my need to have my SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the sho SUV running safely while also keeping costs reasonable. He always arranges convenient appointment times and shuttle service home and back to the shop. We bring 3 of our family's cars to Ford of Londonderry and have not been disappointed. More

We needed to rent 12-passenger vans and Ford of Londonderry worked things out perfectly. They were very flexibile with pick-up times, and willing to accomodate early morning departures. Setting u Londonderry worked things out perfectly. They were very flexibile with pick-up times, and willing to accomodate early morning departures. Setting up an account was very easy thanks to some work by Cindy. Overall a great experience! More

Had an emergency issue with my passenger side window in the middle of a sustained deluge of rain. Michael and the whole service department staff were great to me even though I currently do not own a Ford v the middle of a sustained deluge of rain. Michael and the whole service department staff were great to me even though I currently do not own a Ford vehicle. Michael scrambled around several local dealerships and secured the mechanism needed to complete the repair. Cost me a few bucks to get the job done but someone made a special trip to get me the part. I was back on the road in no time minus an interior rainstorm and I even got some shopping done across the street. Bottom line, these guys did me a solid and my next vehicle purchase will be at Ford of Londonderry for sure. Also, the free soda and Hoodsie cups in the waiting room are a really nice touch. Since I pass by frequently I stopped in to thank Mike and he only smiled when I grabbed an extra hoodsie cup for my trouble. Everyone was super friendly and I enjoyed joining in the light hearted banter between the staff. My window has worked perfect with no problems since the repair and is actually operating much faster now. Great people to deal with. More

I was in a pinch with some service work needed on my vehicle and when i brought my car to the ford dealership i was extremely impressed with the professionalism of the service dept manager Mike Colotti. vehicle and when i brought my car to the ford dealership i was extremely impressed with the professionalism of the service dept manager Mike Colotti. His demeanor and attitude was very impressive for an auto service department. It is refreshing knowing that honesty and customer service still exist in this industry. More